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Research
The more you can learn about CarMax and the position you’re
applying for, the more prepared you’ll feel during the interview. We suggest
you browse through the tabs above to learn about our history, business, and
associate benefits! Also, visit one of our stores to observe what we call the
“CarMax Way” of doing business.
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Relax
We work in a fast-paced environment at CarMax, but we like to
spend the appropriate quality time to conduct interviews, so please relax! Our
managers and staff are trained to conduct interviews, and want you to have the
best interview experience possible. At the end of each interview we encourage
questions, so please come prepared with those questions for us!
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Interview Attire
Although we have a business casual dress code in our stores
and at our corporate offices, we expect job applicants to dress appropriately
for the position in which they are applying. We’ve found that appropriate
attire helps candidates to feel more confident during the interview.
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Phone Interviews
In advance of a face-to-face interview, our corporate
recruiters or store personnel may conduct a phone interview. Although this may
be a new experience for you, it’s a great way to begin the interview process
while saving everyone time (traveling, dressing for the interview, etc.). It’s
important to speak and conduct yourself in the same manner as you would in a
face-to-face interview.
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Panel Interviews
CarMax associates may team up in groups to conduct your
interview. We refer to this as a panel interview. A panel interview allows you
to speak with 2 or more associates at the same time, and will save time and
eliminate repeat questions for everyone! Remember, the more associates you
speak with, the more information you’ll gain about the job duties and our
culture.
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Behavioral Interviews
CarMax uses the behavioral interview method to learn more
about you and your experience. Behavioral interviewing exists simply to find
out more specific information about your past work experience. If you’ve never
had a behavioral interview before, just remember the following S*T*A*R*
(Situation-Task-Action-Result) method of answering a behavioral question:
If the interviewer says "Tell me about a time when you had a dissatisfied
customer."
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Describe a SITUATION in which you had a dissatisfied customer.
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Explain further the TASK you had to complete to satisfy the customer.
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Tell the interviewer about the ACTION you used to handle the situation.
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Finally, explain the RESULT of the situation.
Here, the interviewer is looking for a specific example of how you’ve handled a
customer service situation recently. Remember to take your time and think of
the best possible example you can give based on your past work experience. If
you haven’t had the experience to answer the question, simply be honest and let
the interviewer know.
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Testing
In addition to interviews, we have tests for certain
positions within the store, such as sales and most of our management positions.
This testing is done on-site and is designed to help us determine where you may
best fit into the organization based on your experience.
Don’t be nervous about our tests! These are just a small part of our interview
and selection process.
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Applicant Background Interview/Questionnaire
CarMax wants to provide exceptional customer service to our
customers while preventing losses to the company at the same time. Our Asset
Protection policy requires every full-time and part-time associate to complete
a background interview questionnaire. This step allows you to share experiences
in your past and is required prior to a final job offer.
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Follow-up
We strive to give our job applicants the same outstanding
service we provide our customers, so we'll follow-up with you after the
interview by phone or mail to let you know our decision.
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Good Luck!
We appreciate your time and interest, and hope you have a
very positive interview experience. If you should have further questions about
the interview process, please email us at
recruiting_net@carmax.com.
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