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Click the job title above to view the job description.
View Current Openings by State.
Regional Vice President,General
Manager
An individual in this position is responsible for the overall
operations of multiple CarMax locations within a specific region. This position
requires extensive travel to all regional stores. This position is filled
internally by a successful CarMax Location General Manager.
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Location General Manager
An individual in this position is responsible for the overall
operation of a specific CarMax location. Responsibilities include driving sales
in a $60-150 million + store, full P & L accountability, managing 75-300+
associates per store, process management, hiring/training/development of
associates and asset management/inventory control.
Requirements include 5+ years of General Management or
Multi-Unit Management experience in a "big box" environment, previous P & L
responsibility ($30-50 million preferred) and management of associates in
excess of 50. This position is filled internally after successful completion of
the Location General Manager training program. The ability to relocate and
train out of market is a plus.
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Assistant Store Manager
An individual in this position is responsible for assisting
the Location General Manager in the overall operation of a specific CarMax
location, with emphasis on the sales area of the business. This position does
not exist at every location; and when needed is filled internally as part of
the training program for a Location General Manager.
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Sales Manager
Individuals in this position begin as a Sales Manager in
Training and are responsible for hiring, training, and managing a team of
commissioned sales consultants. Approximately 95% of each day is spent on the
sales floor coaching, developing and mentoring sales consultants to achieve
maximum sales and excellent customer service. Other responsibilities include
managing budgets, setting sales goals, and conducting team meetings.
Requirements include successful achievement as a senior sales
consultant, or experience in sales management in a high volume retail
environment with experience with P & L management. Undergraduate degree is
preferred.
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Sr. Sales Consultant
The Senior Sales Consultant is an internal, performance-based
position. Sales Consultants must consistently reach and exceed specified sales
goals in order to move to a Sr. Sales consultant level.
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Sales Consultant
This critical position is the first impression for our
customers. It requires the ability to sell vehicles in a friendly, no-haggle,
and low-pressure customer environment. Sales Consultants spend 95% of their
time on the sales floor greeting customers, informing them of our services, and
creating a match between their needs and our inventory. This includes follow-up
and creating an outstanding buying experience for every customer.
Requirements include prior experience in a customer-oriented
environment; sales experience is preferred.
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Regional Vice President,
Purchasing
An individual in this position is responsible for the overall
purchasing operations of multiple CarMax locations within a specific region.
This position requires extensive travel to all stores within a given region.
This position is filled internally by a successful CarMax Purchasing Manager.
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Purchasing Manager
A purchasing manager is responsible for the entire inventory
of the store, from all vehicle appraisals to off-site/on-site auctions and
leading a store’s purchasing team. The purchasing manager leads strategically
so that our stores have optimum inventory levels and coordinates purchasing
team workload, schedules, and travel to off-site auctions to meet these goals.
A purchasing manager investigates changes in the wholesale and retail vehicle
market and reacts accordingly, motivates, leads and trains the purchasing team,
and delegates efficiently to serve the purchasing needs of the business.
Purchasing managers remain hands-on in their leadership roles, and work in a
fast-paced indoor/outdoor environment with their teams. This position is filled
internally by a successful Senior Buyer.
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Senior Buyer
Senior buyers are responsible for all the duties listed for a
buyer, as well as for training, mentoring, and coaching more junior buyers.
Senior buyers are responsible for understanding retail trends and become
involved in the inventory planning process, organizing workloads on and
off-site, and troubleshooting. Senior buyers also become more involved in
management responsibilities including scheduling, staffing, and development of
the purchasing team; a senior buyer also acts as a manager in the absence of
the purchasing manager. This position is filled internally by a successful
buyer.
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Buyer
Buyers are responsible for obtaining CarMax’s phenomenal
used-car inventory through appraisals and by attending off-site auctions. After
completing the buyer in training program, a buyer coordinates wholesale
auctions, attends off-site auctions, and appraises vehicles at the store (with
appraisals comprising most of a buyer’s duties.) Buyers negotiate pricing,
understand vehicle damage and subsequent costs involved with the damage, and
make financially-sound purchasing decisions for the company. This includes
working with our technicians to determine reconditioning costs and determining
retail values as well as working with other departments to create strong
customer experiences. Buyers must be able to make detailed financial decisions
within strict timeframes, and have the ability to retain crucial information
regarding the retail/wholesale vehicle market. Buyers are also responsible for
mentoring Buyers in Training through their training process. This position is
filled internally by a successful Buyer In Training.
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Buyer in Training
The Buyer in Training position is the required entry position
for our store purchasing department and offers a great career path to a senior
management role. As part of our CarMax store Purchasing Team, a Buyer in
Training is responsible for conducting vehicle appraisals, coordinating on-site
auctions, and attending various regional auctions (up to 20% overnight travel
is required). During the 8-12 month training period, Buyers in Training become
familiar with CarMax vehicle standards, recognizing cosmetic damage and the
costs involved, as well as working with sales consultants to deliver accurate
customer appraisals. Buyers in Training track their purchases through the
quality inspection and reconditioning process and set pricing based on sales
data and competitive analysis. This position provides a unique mix of
analytical and physical challenges due to the fast-paced nature of the
business, and approximately 50% of a buyer's time is spent outdoors in a
rigorous "hands-on" environment.
The ideal background includes 3+ years of retail management
experience, but resumes with a strong work history in other service oriented
industries and sales/customer service environments will be considered. An
ownership mentality, competitive spirit, high energy and attention to detail
are a must to be successful in this position. The position also requires strong
leadership, analytical and customer service skills. Ability to work 50+ hours
per week, including evenings and weekends, is required. Bachelor's Degree and
the ability to relocate are strongly preferred.
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Regional Vice President, Service
Operations
This position is responsible for the operations of multi
locations within a specific region. This position is filled internally by a
successful CarMax Operations Manager. Successful performance in this position
may lead to promotion to Regional Vice President-Service Operations.
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Operations Manager
This position is responsible for managing a high volume used
car reconditioning operation and a profitable retail service operation.
Additional responsibilities include achieving financial and operational targets
of all aspects of store operations. These include preparation, execution and
adherence to departmental budgets, service operations P & L statements and
production & cost control; achieving high customer satisfaction; resolving
associate and customer issues; and ensuring compliance with OSHA, EPA &
Risk Management rules and regulations. Also required is the recruiting, hiring,
training, developing, and retaining of operations personnel, along with
performance management.
Requirements include prior experience in a high volume,
process driven service operation or manufacturing environment with complex,
multi-functional operations; P & L growth management; and proven
development of people (individual & team, hourly & mgmt). A hands-on
management style and positive track record of execution in areas of
productivity, quality, and profitability also required. Must also have previous
experience providing and driving superior CSI. Ability to relocate a plus.
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Reconditioning Production Manager
This position is responsible for supervising Inventory
Associates, Recon Technicians, and Cosmetic Supervisors. Additional
responsibilities include maintaining the integrity of the Store’s vehicle
inventory, maintaining optimal vehicle flow through WIP (i.e., cycle time),
achieving Newly Saleable targets, maintaining CarMax quality standards on the
display lot, maintaining both high quality and production efficiency for the
Store’s Cosmetic Technicians and performing the duties of an Operations Manager
in his/her absence.
Requirements include prior experience in a high volume,
process driven service operation or manufacturing environment with complex,
multi-functional operations; P & L growth management; and proven
development of people (individual & team, hourly & mgmt). A hands-on
management style and positive track record of execution in areas of
productivity, quality, and profitability also required. Must also have previous
experience providing and driving superior CSI. Ability to relocate a plus.
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Service Manager
This position is responsible for managing an auto service
operation with maximum customer focus and efficient, high quality repairs; and
a team of technicians and service consultants. Additional responsibilities
include managing sublet vendor processes and warranty administration; mentoring
and training service consultants; monitoring and managing CSI & FIR to be
within company guidelines; and resolving customer issues that relate to
service. The Service Manager will also assist in the hiring process and
performance management of service consultants, technicians and warranty
administrator.
Requirements include prior hands-on management experience in
a high volume, fast paced, service oriented environment; proven track record of
high CSI & FIR scores; and success in performance managing and developing
associates. Must also have knowledge of OSHA & EPA requirements.
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Cosmetic Supervisor
This position is responsible for supervising Detailers,
Reconditioning Technicians, and Painters. Additional responsibilities include
completion of cosmetic inspections on all vehicles to be reconditioned,
maintaining optimal vehicle flow through assigned work zones, maintaining
CarMax cosmetic quality standards on all reconditioned vehicles, and
maintaining both high quality and production efficiency for the Store’s
Cosmetic Technicians.
Requirements include previous direct supervisory experience
in a high volume, fast-paced, process driven operation; previous detail
oriented responsibilities; and success in performance managing and developing
associates. Must also have the ability to manage a 24-hour operation and work
both inside & outside.
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Service Consultant
This position is responsible for scheduling repair
appointments and greeting customers in service lanes. Additional
responsibilities include generating estimates, writing repair orders, and
following up with the customer.
Requirements include great communication skills and must be
professional and courteous with a high commitment to exceptional customer
service. Knowledge of vehicle repair and warranty work a plus.
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Parts Manager
Responsibilities of a Parts Manager include maintaining parts
inventory for all types of vehicles including stock levels, daily and special
orders, and controlling aging & shrinkage. Parts managers assign parts to a
vehicle stock number or RO, maintain vendor relations and hazardous disposal
logs, and monitor quality and costs of parts. Parts managers also assist in the
hiring process and performance management of inventory associates.
Requirements include direct supervisory experience and
success in performance managing and developing associates. Previous
responsibilities requiring attention to detail and organizational skills a
must. Demonstrated ability to build vendor relations, track record of
successful inventory control, and excellent customer service skills are
required.
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Manager in Training (Operations)
A Manager in Training (MIT) will rotate through all
departments of the operations side of the business to obtain a working
knowledge of CarMax’s process. Extensive training is provided to ensure success
is obtained during each rotation. Successful completion of each rotation is
required prior to moving to next level.
MIT candidates must have the ability to understand
daily/weekly/monthly reports, (including forecasting, capacity planning,
budgets and P & L statements); and knowledge of processes and work
production flow. Additional responsibilities include recruiting, hiring,
training, developing, and associate performance management.
Qualified candidates will have a minimum of 5 years
management experience in a high volume, process driven, fast paced environment.
Must also have a successful track record of people development, as well as
analytical and computer skills. The ability to relocate is preferred.
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Regional Business Office Director:
Responsible for overseeing the operations of all business
offices within a given geographical region. Requires extensive travel to all
stores within region. Primary responsibilities include maintaining consistency
and accuracy in policies and procedures, training and development, staff
planning, and communicating with other regional and corporate managers. This
position is filled internally by a successful Business Office Manager.
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Business Office Manager:
Responsible for the management and operation of one of our
fast paced business offices and directly supervising a team of 15-20
associates. Our business offices are responsible for processing critical
paperwork, DMV and title management, warranties, accounts payable, cash office
administration and delivering exceptional customer service. Other manager
responsibilities include the recruiting, hiring, scheduling, training and
developing of all hourly associates, handling performance issues, ensuring
adherence to procedures, resolving customer service issues, preparing and
presenting reports, and attending meetings with store management. This position
is filled internally by a successful Assistant Business Office Manager.
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Assistant Business Office Manager:
Responsible for assisting in the management and operation of
one of our fast paced business offices and directly supervising a team of 15-20
associates. Our business offices are responsible for processing critical
paperwork, DMV and title management, warranties, accounts payable, cash office
administration and delivering exceptional customer service. Other manager
responsibilities include the recruiting, hiring, scheduling, training and
developing of all hourly associates, handling performance issues, ensuring
adherence to procedures, resolving customer service issues, preparing and
presenting reports, and attending meetings with store management. This position
is filled internally by a Business Manager Trainee or a successful Lead
Business Office Associate.
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Business Management Trainee:
This is a 4 month training position to prepare an individual
for an Assistant Business Office Manager position. This extensive training
program is a combination of self-paced study and on-the-job training.
Requirements include 2+ years retail management experience
with proven ability to lead, motivate and develop associates, excellent follow
up skills and commitment to providing superior customer service. Must be highly
organized, efficient and process oriented. Ability to train in another market
and/or relocate is also required.
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Lead Business Office Associate:
This hourly position is responsible for leading a team of
full time and part time associates within our business office, which handles
many functions including delivering exceptional customer service to both
internal and external customers. Other responsibilities include processing
documents associated with customer's vehicle purchases, assisting customers
with questions on tag and title information and processing title transfers,
completing DMV paperwork, assisting our purchasing team with in-store auctions,
handling accounts payable functions, tendering cash transactions and preparing
bank deposits. A Lead Business Office Associate will take on supervisory
functions in the absence of the managers.
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Business Office Associate:
This hourly position is part of our business office, which
handles many functions including delivering exceptional customer service to
both internal and external customers. Other responsibilities include processing
documents associated with customer's vehicle purchases, assisting customers
with questions on tag and title information and processing title transfers,
completing DMV paperwork, assisting our purchasing team with in-store auctions,
handling accounts payable functions, tendering cash transactions and preparing
bank deposits. We offer both Full and Part Time positions and no previous
automotive experience is required.
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