Titles and registration FAQ
1. I recently moved to a new state and need to register my vehicle. What steps should I take to register my vehicle in my new state of residence?
Please contact the DMV in your new state of residency and ask them to provide CarMax Auto Finance with a letter or proper form indicating the change in residence. They may mail it to:
CarMax Auto Finance
P.O. Box 440609
Kennesaw, Georgia 30160
It may also be faxed to (770) 423-7856.
Upon receipt of this document, we will process the request and take the necessary steps to allow for registration in the new state. The processing time varies. Please allow 30-60 days to complete this process.
2. Can I have the co-buyer removed from the title or add a third party to the title?
A co-buyer cannot be removed from the title. Also, only those who are on the retail installment contract as a buyer or co-buyer may be listed on the title. A third party may not be added.
3. My account is paid in full, and I need my title. When can I expect to receive it?
If your account has been paid off with certified or other guaranteed funds, your title may be released within 3 business days from the date the payoff posts to your account. If you pay off your account using non-certified or non-guaranteed funds, such as a personal or business check, please be advised that the release of your title and our lien will be subject to a longer processing time and hold period. We will mail the title to the primary buyer’s address on the account or new lienholder, if specified. Please allow 7-10 days to receive your title after we have mailed it.