Titles and registration FAQ

1. I recently moved to a new state and need to register my vehicle. What do I need to do?

Contact the DMV in your new state of residency and ask them to provide CarMax Auto Finance with a letter or proper form indicating the change in residence. Have them mail it to:

CarMax Auto Finance
P.O. Box 440609
Kennesaw, Georgia 30160

Or fax to: (770) 423-7856

Upon receipt, we’ll process the request and take the necessary steps to allow for registration in the new state. Processing time can vary, so allow 30-60 days to complete.

2. Can I have the co-buyer removed from the title or add a third party to the title?

No, a co-buyer cannot be removed from the title and a third party cannot be added. Only those who are on the retail installment contract as a buyer or co-buyer may be listed on the title.

3. My account is paid in full, and I need my title. When can I expect to receive it?

If you pay off your account with certified or other guaranteed funds, your title may be released within 3 business days from the date the payoff posts to your account.

If you pay off your account with non-certified or non-guaranteed funds, such as a personal or business check, the release of your title and our lien is subject to a longer processing time and hold period.

We will mail the title to the primary buyer’s address on the account, or new lienholder if specified. Allow 7-10 days to receive your title after we have mailed it.

If you live in a state that issues electronic titles, once we release our security interest in the vehicle, the DMV will send you the paper title directly or you will need to contact the DMV for instructions regarding your title. Please contact the DMV in your state for answers to any title questions you may have.


Contact us

 

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions. For general questions, use this email form.