Updating your account information FAQ
1. I have recently moved. What do I need to do to update my address information?
Please call us at (800) 925-3612 and we can update your address. Or, send your change of address notifications to:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160
2. I have married/divorced and need to have my name changed on my account. What steps do I take to have my name changed?
Please forward a copy of your marriage certificate or divorce decree to:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, Ga 30160
We will update your account within two business days. Be sure to include your account number on the request.