Updating your account information FAQ

1. I have moved or have a new phone number—how do I update my contact information?

Register with MyCarMax, and click the profile link on your CarMax Auto Finance account overview page.

You can also call us at (800) 925-3612.

Or send your updates to:

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

2. I have married/divorced—how do I change my name on my account?

Please forward a written request of the name change, along with a copy of your marriage certificate or divorce decree to:

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, Ga 30160

Upon receipt, we will update your account within two business days. Be sure to include your account number on the request.


Contact us

 

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions. For general questions, use this email form.