CarMax Sales Consultants are at the center of the CarMax business. They create the first impression of CarMax for our customers, providing information, advice, and help to anyone who walks through our doors. CarMax has created a professional career path for those Sales Consultants who work hard to be successful.
This critical position requires the ability to sell vehicles in a friendly, no-haggle, and low-pressure customer environment. Sales Consultants spend 95% of their time on the sales floor greeting customers, informing them of our services, and creating a match between their needs and our inventory. This includes follow-up and creating an outstanding buying experience for every customer.
Requirements include prior experience in a customer-oriented environment; sales experience is preferred.
Senior Sales Consultant
The Senior Sales Consultant is an internal, performance-based position. Sales Consultants must consistently reach and exceed specified sales goals in order to move to a Senior Sales Consultant level.
Individuals in this position begin as a Sales Manager in Training and are responsible for hiring, training, and managing a team of commissioned Sales Consultants. Approximately 95% of each day is spent on the sales floor coaching, developing and mentoring Sales Consultants to achieve maximum sales and excellent customer service. Other responsibilities include managing budgets, setting sales goals, and conducting team meetings.
Requirements include successful achievement as a Senior Sales Consultant, or experience in sales management in a high-volume retail environment with experience with P & L management. An undergraduate degree is preferred.
Assistant Store Manager
An individual in this position is responsible for assisting the Location General Manager in the overall operation of a specific CarMax location, with emphasis on the sales area of the business. This position does not exist at every location, and when needed, is filled internally as part of the training program for a Location General Manager.
Location General Manager
This position manages the overall operation of a specific CarMax location. Responsibilities include driving sales in a $60-150 million store, full P & L accountability, managing 75-300+ Associates per store, process management, hiring/training/development of Associates and asset management/inventory control.
Requirements include 5+ years of general management or multi-unit management experience in a "big box" environment, previous P & L responsibility ($30-50 million preferred) and management of 50+ Associates. This position is filled internally after successful completion of the Location General Manager training program. The ability to relocate and train out of market is a plus.
Regional Vice President, General Manager
An individual in this position is responsible for the overall operations of multiple CarMax locations within a specific region. This position requires extensive travel to all regional stores and is filled internally by a successful CarMax Location General Manager.