Preparing for your CarMax interview

Your interview is scheduled, your suit is pressed, and your resume is updated—but are you really ready? We've gathered a few tips that will help you be as prepared as possible for your CarMax job interview.

1. Research

The more you can learn about CarMax and the position you’re applying for, the more prepared you’ll feel during the interview. We suggest you browse through the tabs above to learn about our history, business, and Associate benefits! Also, visit one of our stores to observe what we call the “CarMax Way” of doing business.

2. Relax

We work in a fast-paced environment at CarMax, but we like to spend the appropriate quality time to conduct interviews, so please relax! Our managers and staff are trained to conduct interviews and want you to have the best interview experience possible. At the end of each interview we encourage questions, so please come prepared with questions for us!

3. Interview attire

Although we have a business casual dress code in our stores and at our corporate offices, we expect job applicants to dress appropriately for the position for which they are applying. We’ve found that appropriate attire helps candidates to feel more confident during the interview.

4. Phone interviews

In advance of a face-to-face interview, our corporate recruiters or store personnel may conduct a phone interview. Although this may be a new experience for you, it’s a great way to begin the interview process while saving everyone time (traveling, dressing for the interview, etc.). It’s important to speak and conduct yourself in the same manner as you would in a face-to-face interview.

5. Panel interviews

CarMax Associates may team up in groups to conduct your interview. We refer to this as a panel interview. A panel interview allows you to speak with two or more Associates at the same time, and will save time and eliminate repeat questions for everyone! Remember, the more Associates you speak with, the more information you’ll gain about the job duties and our culture.

6. Behavioral interviews

CarMax uses the behavioral interview method to learn more about you and your experience. Behavioral interviewing exists simply to find out more specific information about your past work experience. If you’ve never had a behavioral interview before, just remember the following S*T*A*R* (Situation-Task-Action-Result) method of answering a behavioral question, for example:

If the interviewer says "Tell me about a time when you had a dissatisfied customer."

  • Describe a SITUATION in which you had a dissatisfied customer
  • Explain further the TASK you had to complete to satisfy the customer
  • Tell the interviewer about the ACTION you took to handle the situation
  • Finally, explain the RESULT of the situation

Here, the interviewer is looking for a specific example of how you’ve handled a customer service situation. Remember to take your time and think of the best possible example you can give based on your past work experience. If you haven’t had the experience to answer the question, simply be honest and let the interviewer know.

7. Testing

In addition to interviews, we have tests for certain positions within the store, such as sales and most of our management positions. This testing is done on-site and is designed to help us determine where you may best fit into the organization based on your experience.

Don’t be nervous about our tests! These are just a small part of our interview and selection process.

8. Applicant background interview/questionnaire

CarMax wants to provide exceptional customer service to our customers while preventing losses to the company at the same time. Our Asset Protection policy requires every full-time and part-time associate to complete a background interview/questionnaire. This step allows you to share experiences in your past and is required prior to a final job offer.

9. Follow-up

We strive to give our job applicants the same outstanding service we provide our customers, so we'll follow up with you after the interview by phone or mail to let you know our decision.

Good luck!

We appreciate your time and interest, and hope you have a very positive interview experience. If you should have further questions about the interview process, please email us at recruiting_net@carmax.com.