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Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more! An Apprentice Technician is a training position to become an Automotive Technician and associates must be able to safely operate shop equipment, demonstrate the ability to learn and repeat basic mechanical repairs, and comply with CarMax, OSHA and EPA policies. Individuals selected for this position receive 12-15 weeks of training. Successful completion leads to promotion to Automotive Technician, and the opportunity to purchase their tools at greatly reduced prices.

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Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more! Technician responsibilities include diagnosing and repairing domestic and foreign vehicles, maintaining high customer satisfaction and meeting productivity and efficiency numbers. Previous automotive repair experience is required; and applicants must also be team oriented, flexible and focused on maintaining a high level of customer satisfaction. If you are team oriented, have the above qualifications and enjoy a high-volume, fast paced work environment, this position may be for you!

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Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more! Technician responsibilities include diagnosing and repairing domestic and foreign vehicles, maintaining high customer satisfaction and meeting productivity and efficiency numbers. Previous automotive repair experience is required; and applicants must also be team oriented, flexible and focused on maintaining a high level of customer satisfaction. If you are team oriented, have the above qualifications and enjoy a high-volume, fast paced work environment, this position may be for you!

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Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Associate position! Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, answering multi-line phone system and monitoring For Kids Only area. A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends. Potential advancement opportunities for this position include Lead Business Office Administrator, Assistant Business Office Manager and Business Office Manager.

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The CarMax Business Office has exciting opportunities for part-time Business Office Associates (BOA). The flexible work schedule offers rotating shifts and hours to fit in with your other daily activities. Potential advancement opportunities for this position include full-time BOA, Lead BOA, Assistant Business Office Manager and Business Office Manager. Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Associate position! Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, answering multi-line phone system and monitoring For Kids Only area. A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends.

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Voted one of ôFortune Magazine's 100 Best Places to Work forö again in 2008, CarMax Auto Superstores, Inc. is a unique automotive retailing company that has revolutionized the way consumers buy cars. We offer a relaxed, no-haggle car buying experience, exceptional customer service, and a vast amount of inventory available at each location and online at carmax.com. We are a Fortune 500 retailer with stores across the U.S. CarMax is publicly traded on the NYSE (ticker: KMX). CarMax's 15 - 20% new store growth rate has created an increased need for more strong leaders to help manage our stores. Our Buyer in Training opportunities are available in multiple cities/states across the US. Position availability is determined by current store needs; therefore, the ability to relocate with our growing company is strongly preferred. As part of our CarMax store Purchasing Team, a Buyer in Training (BIT) is responsible for conducting vehicle appraisals, coordinating on-site auctions, and attending various regional auctions (up to 20% overnight travel is required). BITs train for 8-12 months on the dynamics of the used car wholesale industry using various resources to determine the price that CarMax should pay for a used vehicle. BITs track their purchases through the quality inspection and reconditioning process and set pricing based on sales data and competitive analysis. This position provides a unique mix of analytical and physical challenges due to the fast-paced nature of the business, and approximately 50% of a buyer's time is spent outdoors in a "hands-on" environment. The average CarMax Buyer will be responsible for purchasing approximately $8-$10 Million worth of vehicles annually! The ideal background includes 3+ years of retail management, hotel/restaurant management, or outside/territory sales experience. An ownership mentality, competitive spirit, high energy and attention to detail are a must to be successful in this position. The position also requires strong leadership, analytical and customer service skills. Bachelors Degree and the ability to relocate is strongly preferred; Ability to work a rotating retail schedule, including nights and weekends, is required. Career Path for this position is as follows: Buyer in Training---Buyer ----Senior Buyer---Purchasing Manager----Regional Vice President What we offer: -Product & Industry knowledge. (Skill based, classroom, and workbook technical training) -Hands on training with a mentor. No previous automotive experience required. -Exceptional career path. All Purchasing associates begin in the BIT position, therefore we promote from within exclusively for each level of the career path. -Fast paced environment with limited time behind a desk. Our Purchasing team spends more than 50% of their time outdoors managing our inventory

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If people are telling you that you have one of the cleanest, well kept vehicles in your neighborhood, chances are you enjoy doing it! How would you like to get paid for doing what you enjoy? But that's not all. At most CarMax locations, you would be working in an "air conditioned" service shop with other great team members! Detailer responsibilities include washing, waxing, & buffing vehicles, as well as overall the reconditioning of our vast inventory of vehicles. Applicants must be dependable, detail oriented, and have the ability to work in a fast paced environment. Preference will be given to candidates with buffing and other detailing experience. If you are a high energy, flexible, organized, detail oriented and motivated Team Player who enjoys a fast paced, customer-service focused environment, we encourgage you to apply!

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If people are telling you that you have one of the cleanest, well kept vehicles in your neighborhood, chances are you enjoy doing it! How would you like to get paid for doing what you enjoy? But that's not all. At most CarMax locations, you would be working in an "air conditioned" service shop with other great team members! Detailer responsibilities include washing, waxing, & buffing vehicles, as well as overall the reconditioning of our vast inventory of vehicles. Applicants must be dependable, detail oriented, and have the ability to work in a fast paced environment. Preference will be given to candidates with buffing and other detailing experience. If you are a high energy, flexible, organized, detail oriented and motivated Team Player who enjoys a fast paced, customer-service focused environment, we encourgage you to apply!

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Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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Would you enjoy an job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment that offers a flexible nighttime shift! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous detail oriented responsibilities are a plus. Applicants must be open to working nightshifts and weekends as well have the ability to work in outside variable weather conditions. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As a part-time Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment with a flexible work schedule to fit your busy life! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As an Inventory Lead, you can enjoy a casual work environment in a team oriented, fast paced environment! An Inventory Lead facilitates the direction of work and coordinates tasks from the Reconditioning Production Manager to other inventory associates. Inventory associate responsibilities include zone management, prep for delivery, vehicle receiving, inventory scanning and reconciliation, final quality of saleable inventory, cosmetic inspections, vehicle movement (both on and off lot), and security. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Previous supervisory experience also preferred. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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Under general supervision, responsible for vehicle cleaning, carpet shampooing, waxing, buffing, and paint touch up of CarMax used, new, and customer vehicles. Assists Manger by training /mentoring new detailers, and by performing quality inspections of completed details. Principle Duties And Responsibilities: ¿ Interior cleaning, which includes vacuuming, shampooing, and stain removal. ¿ Exterior cleaning, which includes power wash of exterior and engine compartment, wax application, use of orbital buffer, and wet sanding ¿ Paint touch up of chips ¿ Participate in cleaning of facility ¿ Participate in auction support ¿ Ensure that all vehicles meet CarMax Final Quality Standards for cleanliness. ¿ Drive vehicles to and from various locations as requested by supervisor. ¿ Provide outstanding customer service at all times. ¿ Trains/Mentors new detailers on all above ¿ Monitor shop compliance with CarMax, O.S.H.A., and EPA policies Job Specifications: ¿ Read, interpret and transcribe data in order to maintain accurate records. ¿ Successfully work with and through associates of other departments within the Store. ¿ Required to perform multiple duties in a high-energy, fast-paced working environment ¿ Speak and listen effectively in dealing with customers/associates, both in person and over the phone. ¿ Lift objects that weigh as much as 50 lbs.

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A Management Assistant's primary responsibility is to perform his or her duties in a way that exceeds the expectations of internal and external customers. As a member of the CarMax team, the Management Assistant's goal is to assist store management in creating both a superior customer shopping experience for our external customers & providing a superior work environment for our employees. Responsibilities include: ~ Planning and execution of store events such as communications meetings, orientation for new associates, and recruiting efforts such as job fairs. ~ Coordinating multiple phases of the hiring process including ad placement, scheduling interviews, administering testing, and submitting and maintaining required prehire information. ~ Administering orientation for new hires and tracking completion of training quizzes. ~ Entering new hire information, assisting with payroll processing, researching payroll discrepancies and tracking bonus programs using VIPER/HR Handler. ~ Assisting store management with administrative responsibilities including, but not limited to, creating and updating spreadsheets in Excel for Windows, developing letters and memos using Microsoft Word for Windows, creating and printing system reports, filing, and publishing of store calendars and sales team rosters. ~ Ordering office supplies, processing accounts payable, maintaining phones, ordering business cards, and issuing proximity cards. ~ Maintaining, auditing and submitting Short-Term Disability, WorkerÆs Compensation, I-9, Travel and Expense, OSHA and Sales Training records. Position requires above average proficiency in Microsoft Excel and Word for Windows and the ability to learn new software applications or databases as they are introduced. Must possess strong verbal and written communication skills, strong organizational skills, and the ability to multi task in a fast paced work environment. Must be able to work flexible hours, which include weekends, evenings, and holidays. Approved CarMax attire must be worn at all times for this position.

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CarMax is searching for Mechanical associates to work as part of a mechanical reconditioning team to produce and repair vehicles which meet our quality and customer standards. Responsibilities of available positions will range from basic to advanced skills. Entry level positions will require experience in the following areas: performing general vehicle inspections, entry level repairs such as inspection of tires, brakes, batteries, and fluids, oil changes, replacement of air filters, mounting and balancing tires. Mid to advanced level positions require experience in the following areas: brake diagnosis, steering and suspension repair including 4-wheel alignments, heating and air conditioning repair,engine repair, manual drive train and axle repair, electrical systems repair, and advance engine performance repair. Mid and advanced level positions will require the flexibility to fill in and assist entry level positions when needed. Previous automotive experience required. ASE certifications will be required for select positions. Must be able to work well in a team environment, provide outstanding customer service, and follow workplace cleanliness, organization, and process standards.

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Do you enjoy talking on the telephone? Does it make you feel good to assist customers and make them feel good about doing business with the company you work for? As an Operator for CarMax, you could be instrumental in the level of customer service we provide. An Operator answers all incoming calls to the CarMax Service department; directing calls to appropriate CarMax associates, answering basic questions concerning service department operation and capabilities, and scheduling routine Service appointments.

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Excellent part-time position in our service operations department! Do you enjoy talking on the telephone? Does it make you feel good to assist customers and make them feel good about doing business with the company you work for? As an Operator for CarMax, you could be instrumental in the level of customer service we provide. An Operator answers all incoming calls to the CarMax Service department.; directing calls to appropriate CarMax associates, answering basic questions concerning service department operation and capabilities, and scheduling routine Service appointments. Part-time schedule will include rotating days/hours. Great opportunity for growth to full-time if desired!

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A CarMax Paint Prep Technician's responsibilities include performing minor repairs to metal & plastic and prepares vehicles for painting. Individuals must effectively and safely operate sanders, grinders, paint guns, as well as other tools, equipment, and products used in paint & body operations. Paint Prep Technicians must be familiar with the use of paint mixing and drying equipment. Additionally, performing vehicle damage assessment is required in this position. Must be familiar with and maintain a work environment to meet OSHA safety standards. Free training is provided to qualified individuals who would like to learn a new skill, leading to a career in paint and body repair.

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Painters at CarMax don't have to worry about crammed work spaces, lack of work, out dated equipment, or other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more!!!! A Painter is responsible for making quality paint and body repairs to vehicles undergoing our reconditioning process. Also responsible for keeping equipment in good repair, and maintaining adequate levels of supplies.

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"A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the Parts Associate opportunity at CarMax. Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred. Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.

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An excellent part-time opportunity in our Parts Department! Looking for a fun, fast-paced part-time opportunity to supplement your income or fit into your other busy daily activities? "A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the part-time Parts Associate opportunity at CarMax. Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred. Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.

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"A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the Parts Associate opportunity at CarMax. Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred. Flexible work hours with shifts that will include nights, weekends, holidays and 12-hour days.

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Would you enjoy a job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As a Porter, you can enjoy a casual work environment in a team oriented, fast paced environment! A porter is responsible for receiving and delivering retail service customers vehicles in the drive aisle, and staging them for service work. Additional responsibilities include driving service customers to home or work, and driving vehicles to and from off lot vendor locations when needed. Must also maintain drive aisle cleanliness, orderliness and vehicle flow. Excellent driving record a must!

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Excellent part-time opportunity in our service operations department! Would you enjoy a job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As a Porter, you can enjoy a casual work environment in a team oriented, fast paced environment! A porter is responsible for receiving and delivering retail service customers vehicles in the drive aisle, and staging them for service work. Additional responsibilities include driving service customers to home or work, and driving vehicles to and from off lot vendor locations when needed. Must also maintain drive aisle cleanliness, orderliness and vehicle flow. Excellent driving record a must! Part-time schedule will include rotating days/hours. Great opportunity for growth to full-time if desired!

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While supervising Inventory Associates, Recon Technicians, and Cosmetic Supervisor, the Reconditioning Production Manager's responsibilities include maintaining the integrity of the StoreÆs vehicle inventory, maintaining optimal vehicle flow through WIP (i.e., cycle time), achieving Newly Saleable targets, maintaining CarMax quality standards on the display lot, and maintaining both high quality and production efficiency for the StoreÆs Cosmetic Technicians. Principle Duties And Responsibilities: ¿ Ensures daily maintenance of the StoreÆs vehicle inventory integrity, to include accurate scanning, control of receiving, and daily vehicle reconciliation. ¿ Achieves and maintains an Inventory Audit rating at or above CarMax standards for all Inventory categories. ¿ Maintains Month-end Cycle Time at or below CarMax standards. ¿ Maintains Display Area Quality rating at or above CarMax Standards at all times. ¿ Achieves daily and weekly Newly Saleable targets. ¿ Ensures that CarMax quality standards are met for all newly salable vehicles via the FQC process. ¿ Maintains a schedule for all direct reports that provide adequate coverage to support Sales, Inventory, and Service activities, while remaining within the StoreÆs Targeted Staffing Budget (FTEÆs). ¿ Establishes and maintains a supply of competent qualified On Lot and Off Lot Sub Let vendors available to support the needs of the cosmetic reconditioning zones. ¿ Ensures the control of the movement of vehicles to and from off lot vendors and ensures that sub let vendor invoices are correct and are handled expeditiously. ¿ Maintains the proper integrity of the physical layout of reconditioning zones. ¿ Supervise the daily activities of the Cosmetic Supervisor. ¿ Perform duties of Operations Manager in his/her absence. Job Specifications: Work requires ability to: ¿ Read, interpret and transcribe data in order to maintain accurate records. ¿ Perform associate developmental tasks, including mentoring and performance management. ¿ Successfully work with and through both managers and associates of other departments within the Store. ¿ Required to perform multiple duties in a high-energy, fast-paced working environment. ¿ Speak and listen effectively in dealing with customers/associates, both in person and over the phone. ¿ Complete CarMax provided training in all areas of the Inventory process.

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Sales Consultants work directly with our customers to help them make a vehicle purchase. Daily activities include explaining what makes CarMax unique, interviewing customers to determine needs and wants, presenting vehicles, taking test drives, running credit applications and processing transaction paperwork, and supporting our online customers via the eSales office. Like any commissioned associate, Sales Consultants determine their own income, which may vary from month to month. With consistent strong sales performance, CarMax Sales Consultants can advance to club level status such as Directors Club and Presidents Club. Many of our most highly compensated associates are Sales Consultants. Interested applicants should have a strong sense of customer service, be self-motivating, enjoy working inside and outdoors in all weather, and possess basic computer skills. They must be open to working nights and weekends on a regular basis. A valid driver's license is required. Ability to drive a manual transmission--or a willingness to learn--is also important.

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We are not a traditional Dealership environment, so you don't have to worry about the hard sell in our no haggle car buying environment. Sales Consultants work directly with our customers to help them make a vehicle purchase and/or assist them with selling their vehicle to CarMax. We have part time schedules that offer day shifts Monday through Friday as well as those looking for evening and weekend schedules. There is an excellent opportunity to earn additional income and work a flexible schedule to meet daily sales goals. The responsibilities include explaining the CarMax unique buying experience, interviewing customers to determine their buying needs, presenting vehicles, taking customers on test drives, processing credit applications along with other business transactions, and supporting our online customers via the eSales office. Every Sales Consultant has the unique opportunity to earn commissions and determine their income based on their customer service skills. This job does not require any previous Automotive experience, just the desire to provide exceptional customer service. CarMax provides extensive training to ensure you have the tools and resources to be your best. Our excellent training and mentoring program allows part-time Sales Consultants to quickly come up to speed. Like full-time Sales Consultants, CarMax part-time Sales Consultants are eligible to advance to club level status such as Directors Club and Presidents Club. Interested applicants should have strong customer service skills, must be self motivated, possess basic computer skills, and enjoy working outdoors throughout the day. A valid drivers license is required.

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If the service side of the car business is one of your "hot buttons," then we have some very "cool" information for you. At CarMax, we have a great work environment that includes perks like a clean, modern facility, free training, high volume, a variety of vehicles and much more.... Service Consultant responsibilities include scheduling repair appointments, greeting customers in service lanes, generating estimates, writing repair orders, and following up with the customer. Qualified candidates must have the following: + Strong listening & communication skills + Commitment to customer service + Be very detail oriented + Experience in a leadership role + Previous success in resolving customer service issues + A high level of professionalism and courteousness + A desire to be in the automotive industry The following qualifications are a plus: + A minimum of 2 years retail management experience + Knowledge of vehicle repairs and warranty work + Continued education (AA, BS, Automotive Degree) + Open to relocation for future growth. At CarMax, our associates enjoy a dynamic, open, fun environment, as well as competitive wages and terrific advancement opportunities. Our full time associates are invited to take advantage of a comprehensive benefits package that includes: medical and dental insurance, vision insurance, 401K plan, short & long term disability, paid vacation, retirement and life insurance plans, a stock purchase plan, educational assistance, and a generous associate discount on cars, service, parts, and accessories.

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While supervising Service Consultants and Service Consultants-in-training, the Service ManagerÆs responsibilities include achieving all the CarMax Retail Service goals. Specifically, as Service Manager, maintain or exceed monthly Retail labor goals, maintain or exceed outstanding customer service as measured by the CSI survey, and ensure proper administration of related paperwork. Principle Duties And Responsibilities: ~ Ensure that Service Consultants meets and greets all customers in a prompt and courteous manner. If all Service Consultants are busy with other customers, personally assist customer. ~ Continually observe and mentor the Service Consultants to enforce good habits, and to ensure ôExceptional Customer Serviceö at all times. ~ Track Sales penetration and CSI scores on a daily basis. Create an environment of friendly competition so that all Service Consultants will compete to be the best ~ Handle all customer concerns in a quick, efficient, and friendly manner. Be proactive and anticipate potential customer issues before they seek assistance from senior management. ~ Process and track all CarMax ôCareö claims ~ Ensure that drive aisle and write-up area is kept organized, clean of trash, and vehicles are cleared at all times throughout the day ~ Be available to assist and mentor Service Consultants during peak delivery time, greeting customers and ensuring that all aspects of a proper deliver are completed - explanation, answer questions, and complete a CSI survey. ~ Work one-on-one with individual Service Consultants to assist with CSI and/or sales opportunities ~ Perform all duties of the Service Manager in his/her absence ~ Ensure that Service Consultant position properly staffed at all times ~ Participate and endorse all CarMax Training initiatives. ~ Ensure the successful career development of the members of your Team through adherence to the CarMax File reviews, Performance Management and the Merit Review Process. ~ Review monthly Labor Operations Usage and capacity planning Job Specifications Work requires ability to: ~ Read, interpret and transcribe data in order to maintain accurate records. ~ Perform associate development tasks, including mentoring and performance management. ~ Successfully work with and through both managers and associates of other departments within the Store. ~ Required to perform multiple duties in a high-energy, fast-paced working environment ~ Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone. ~ Complete CarMax provided training in all areas of the Service process. Working Conditions: ~ Combination of both office and outdoor environment; May include working at times in noisy and/or inclement weather conditions. ~ May require walking or standing for an extended time. ~ Flexible work shifts that may include nights, weekends, holidays and 12+ hour days

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The CarMax Satellite Service Manager will supervise all aspects of the CarMax Service Operations activities through his/her direct reports, including Inventory Associates, Service Consultants, Service Administrator, and Parts Associates. The Satellite Manager will maintain or exceed ALL key performance measures ûKPMÆs, on the Daily Operating Report, Monthly P&L, and Targeted Staffing Reports. In addition, the Satellite Manager will maintain or exceed the CarMax quality standards, monthly retail labor goals, CSI standards, ensure proper administration of related paperwork, including AON receivables, repair order documentation and filing, and participate in the on going recruiting, development and success of CarMax OPS-MIT candidates. The key distinction between a Satellite Service Manager and a Satellite Operations Manager is the requirement for Satellite Operations Manager to have successfully completed both an Inventory Manager PDP, plus 3+ months as the actual Inventory Manager; or successful completion of both and RPM PDP , plus 3+ months as the actual RPM. Principle Duties And Responsibilities: ~ Ensure that all positions are properly staffed at all times. ~ Participate and endorse all CarMax Training initiatives. ~ Maintain or exceed all CarMax Retail Service goals. Ensure that Labor Sales targets are achieved and exceptional Customer Service (CSI) is provided to all customers. ~ Ensure the successful career development of the members of your Team through adherence to the CarMax Progress Conferences, Files Reviews, Performance Management and the Merit Review Process. ~ Handle all customer concerns in a quick, efficient, and friendly manner. ~ Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health and safety guidelines. Job Specifications: ~ Read, interpret and transcribe data in order to maintain accurate records. ~ Perform associate development tasks, including mentoring and performance management. ~ Successfully work with and through both managers and associates of other departments within the Store. ~ Required to perform multiple duties in a high-energy, fast-paced working environment ~ Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone. ~ Complete CarMax provided training in all areas of the Service-Operations process.