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Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more! An Apprentice Technician is a training position to become an Automotive Technician and associates must be able to safely operate shop equipment, demonstrate the ability to learn and repeat basic mechanical repairs, and comply with CarMax, OSHA and EPA policies. Individuals selected for this position receive 12-15 weeks of training. Successful completion leads to promotion to Automotive Technician, and the opportunity to purchase their tools at greatly reduced prices.

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Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Administrator position! Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions and preparing bank deposits. A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends. Potential advancement opportunities for this position include Lead Business Office Administrator, Assistant Business Office Manager and Business Office Manager.

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The CarMax Business Office has exciting opportunities for part-time Business Office Administrators (BOA). The flexible work schedule offers rotating shifts and hours to fit in with your other daily activities. Potential advancement opportunities for this position include full-time BOA, Lead BOA, Assistant Business Office Manager and Business Office Manager. Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Administrator position! Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions and preparing bank deposits. A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends.

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CarMax is searching for a Customer Advisor to consult with customers about vehicle repairs and maintenance. This individual will work as part of a larger team to provide exceptional customer service to our customers. The Customer Advisor will discuss needed repairs with customers, create and review repair orders, route work to technicians, follow up with customers in a timely manner, communicate repair estimates, and maintain/exceed CarMax standards in both customer satisfaction and sales. Qualified candidates must have the ability to: -Speak and listen effectively in dealing with customers/associates, both in person and over the phone. - Successfully work with and through associates of other departments within the Store. - Read, interpret and transcribe data in order to maintain accurate records. -Perform multiple duties in a high-energy, fast-paced working environment. Previous success in resolving customer issues and knowledge a plus.

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Customer Assistance Representatives are the hosts/hostesses of CarMax. Their responsibilities include preparing the showroom for business each morning, greeting customers and providing information, managing the customer waiting list, and assigning Inventory Associates to prep the newly sold vehicles. In addition, they are responsible for creating and printing reports, controlling the distribution of test drive tags, and serving as the communication center for the store, fielding calls and paging customers. At times they may be called upon to assist in job fairs or to cross-train for the "Kid's Only" playroom. Being a "people person" is not enough for this position. Applicants must also be able to handle themselves under pressure, maintaining a calm and friendly demeanor even during the busiest times. Basic computer skills in a Windows environment, prioritizing skills, and a pleasant phone manner are critical for this position. The Customer Assistance Representative (CAR) position can be a stepping stone to other positions in the company.

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Customer Assistance Representatives (CAR) are the hosts/hostesses of CarMax. This part-time position is involved in all the duties and responsibilities of the CAR, with the flexibility of working a part-time schedule. Duties include preparing the showroom for business each morning, greeting customers and providing information, managing the customer waiting list, and assigning Inventory Associates to prep the newly sold vehicles. In addition, they are responsible for creating and printing reports, controlling the distribution of test drive tags, and serving as the communication center for the store, fielding calls and paging customers. At times they may be called upon to assist in job fairs or to cross-train for the "For Kids Only" room. Being a "people person" is not enough for this position. Applicants must also be able to handle themselves under pressure, maintaining a calm and friendly attitude even during the busiest times. Basic computer skills in a Windows environment, prioritizing skills, and a pleasant phone manner are critical for this position. The Customer Assistance Representative (CAR) position can be viewed as a stepping stone to other positions in the company or as a long term commitment to exceptional customer service.

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CarMax is searching for a Customer Operator to work with a team to provide exceptional customer service to our customers. The Customer Operator is responsible for answering all incoming service calls, routing service calls, answering basic questions pertaining to service operations, scheduling and confirming routine service appointments, closing/invoicing repair orders for sublet repairs, filling repair orders, and submitting extended warranty claims. Position requires the ability to: - Speak and listen effectively when dealing with customers/associates, both in person and over the phone. - Perform multiple duties in a high-energy, fast-paced working environment. - Read, interpret and transcribe data in order to maintain proper records. Previous customer service experience a plus!

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Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As a part-time Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment with a flexible work schedule to fit your busy life! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

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A Management Assistant's primary responsibility is to perform his or her duties in a way that exceeds the expectations of internal and external customers. As a member of the CarMax team, the Management Assistant's goal is to assist store management in creating both a superior customer shopping experience for our external customers & providing a superior work environment for our employees. Responsibilities include: ~ Planning and execution of store events such as communications meetings, orientation for new associates, and recruiting efforts such as job fairs. ~ Coordinating multiple phases of the hiring process including ad placement, scheduling interviews, administering testing, and submitting and maintaining required prehire information. ~ Administering orientation for new hires and tracking completion of training quizzes. ~ Entering new hire information, assisting with payroll processing, researching payroll discrepancies and tracking bonus programs using VIPER/HR Handler. ~ Assisting store management with administrative responsibilities including, but not limited to, creating and updating spreadsheets in Excel for Windows, developing letters and memos using Microsoft Word for Windows, creating and printing system reports, filing, and publishing of store calendars and sales team rosters. ~ Ordering office supplies, processing accounts payable, maintaining phones, ordering business cards, and issuing proximity cards. ~ Maintaining, auditing and submitting Short-Term Disability, WorkerÆs Compensation, I-9, Travel and Expense, OSHA and Sales Training records. Position requires above average proficiency in Microsoft Excel and Word for Windows and the ability to learn new software applications or databases as they are introduced. Must possess strong verbal and written communication skills, strong organizational skills, and the ability to multi task in a fast paced work environment. Must be able to work flexible hours, which include weekends, evenings, and holidays. Approved CarMax attire must be worn at all times for this position.

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"A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the Parts Associate opportunity at CarMax. Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred. Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.

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The Reconditioning Associate works as part of a reconditioning team in a "straight line" flow system. This team based system requires associates to produce vehicles in a "straight line" flow, with each associate completing a set of standardized activities. The Reconditioning Associate will be responsible for zone maintenance, vehicle receiving, inventory scanning, vehicle movement (both on and off lot) and preparing vehicles for delivery while providing customer service. Additional responsibilities include completing wash and vacuums for customer and loaner vehicles, providing auction support, driving vehicles on and off lot and participating in facility cleanliness. Must have excellent customer service skills and ability to complete a variety of duties in a fast paced environment.

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Sales Consultants work directly with our customers to help them make a vehicle purchase. Daily activities include explaining what makes CarMax unique, interviewing customers to determine needs and wants, presenting vehicles, taking test drives, running credit applications and processing transaction paperwork, and supporting our online customers via the eSales office. Like any commissioned associate, Sales Consultants determine their own income, which may vary from month to month. With consistent strong sales performance, CarMax Sales Consultants can advance to club level status such as Directors Club and Presidents Club. Many of our most highly compensated associates are Sales Consultants. Interested applicants should have a strong sense of customer service, be self-motivating, enjoy working inside and outdoors in all weather, and possess basic computer skills. They must be open to working nights and weekends on a regular basis. A valid driver's license is required. Ability to drive a manual transmission--or a willingness to learn--is also important.

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We are not a traditional Dealership environment, so you don't have to worry about the hard sell in our no haggle car buying environment. Sales Consultants work directly with our customers to help them make a vehicle purchase and/or assist them with selling their vehicle to CarMax. We have part time schedules that offer day shifts Monday through Friday as well as those looking for evening and weekend schedules. There is an excellent opportunity to earn additional income and work a flexible schedule to meet daily sales goals. The responsibilities include explaining the CarMax unique buying experience, interviewing customers to determine their buying needs, presenting vehicles, taking customers on test drives, processing credit applications along with other business transactions, and supporting our online customers via the eSales office. Every Sales Consultant has the unique opportunity to earn commissions and determine their income based on their customer service skills. This job does not require any previous Automotive experience, just the desire to provide exceptional customer service. CarMax provides extensive training to ensure you have the tools and resources to be your best. Our excellent training and mentoring program allows part-time Sales Consultants to quickly come up to speed. Like full-time Sales Consultants, CarMax part-time Sales Consultants are eligible to advance to club level status such as Directors Club and Presidents Club. Interested applicants should have strong customer service skills, must be self motivated, possess basic computer skills, and enjoy working outdoors throughout the day. A valid drivers license is required.

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While supervising Auto Technicians, the Technician Production Manager will maintain production technician efficiency levels to meet guidelines, maintain reconditioning costs for all mechanical repairs, achieve all weekly CQI/VQI production goals, and maintain technician quality at or above company standards. Flexible work hours with shifts that will include nights, weekends, holidays and 12-hour days. PRINCIPLE DUTIES AND RESPONSIBILITIES: ~Ensures that all positions are properly staffed at all times. ~Participates in and endorses all CarMax Training initiatives. ~Actively recruits and develops Apprentice Technicians. ~Ensures the successful career development of assigned workgroup through Progress Conferences, File Reviews, Performance Management and the Merit Review Process. ~Handles all customer (both internal and external) concerns in a quick, efficient, and friendly manner. ~Maintains Technician efficiency levels between 80% and 200%, with a store average minimum of 110% efficiency. ~Maintains Tech Billed hours per CQI/VQI at target or better than target. ~Maintains comeback standards at or better than company targets. ~Controls the flow of vehicles through the reconditioning process by proper distribution of new CQI/VQI starts, parts return cars, recheck vehicles and 30 day warranty repairs. ~Meets daily and weekly CQI and VQI production targets. JOB SPECIFICATIONS: ~Read, interpret and transcribe data in order to maintain accurate records. ~Perform associate development tasks, including mentoring and performance management. ~Successfully work with and through managers and associates of other departments within the store. ~Required to perform multiple duties in a high-energy, fast-paced working environment. ~Speak and listen effectively in dealing with customers/associates, both in person and over the phone. ~Complete CarMax provided training in all areas of the production process.

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