The CarMax Operations Manager is responsible for the supervision of all aspects of the CarMax Service Operations activities through his/her direct reports, including the Inventory Manager, Service Manager, Parts Manager, and Shop Supervisor(s). The Operations Manager will maintain or exceed ALL key performance measures ûKPMÆs, on the Daily Operating Report, Monthly P&L, and Targeted Staffing Reports. In additions, the Operations Manager will maintain or exceed the CarMax quality standards, CSI standards, and participate in the on going recruiting, development and success of CarMax OPS-MIT candidates.
Principle Duties And Responsibilities:
¿ Ensures that all positions are properly staffed at all times.
¿ Participates and endorses all CarMax Training initiatives.
¿ Responsible for all aspects of achieving the Stores daily, weekly, and monthly production goals, including Newly Saleable, Quality Standards, Reconditioning Costs, and Cycle Time.
¿ Maintains all CarMax Retail Service goals. Ensure that Labor Sales targets are achieved and exceptional Customer Service (CSI) is provided to all customers.
¿ Ensures the successful career development of the members of your Team through adherence to the CarMax Progress Conferences, Files Reviews, Performance Management and the Merit Review Process.
¿ Handles all customer concerns in a quick, efficient, and friendly manner.
¿ Ensures compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health and safety guidelines.
Job Specifications
Work requires ability to:
¿ Read, interpret and transcribe data in order to maintain accurate records.
¿ Perform associate developmental tasks, including mentoring and performance management.
¿ Successfully work with and through both managers and associates of other departments within the Store.
¿ Required to perform multiple duties in a high-energy, fast-paced working environment.
¿ Speak and listen effectively in dealing with customers/associates, both in person and over the phone.
¿ Complete CarMax provided training in all areas of the Service-Operations process.
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