Company Information

While supervising Service Consultants, the Assistant Service ManagerÆs responsibilities include achieving all the CarMax Retail Service goals. Specifically, as Assistant Service Manager, maintain or exceed monthly Retail labor goals, maintain or exceed outstanding customer service as measured by the CSI survey, and ensure proper administration of related paperwork.

Principle Duties And Responsibilities:
¿ Ensure that Service Consultants meets and greets all customers in a prompt and courteous manner. If all Service Consultants are busy with
other customers, personally assist customer.
¿ Continually observe and mentor the Service Consultants to enforce good habits, and to ensure ôExceptional Customer Serviceö at all times.
¿ Track Sales penetration and CSI scores on a daily basis. Create an environment of friendly competition so that all Service Consultants will
compete to be the best
¿ Handle all customer concerns in a quick, efficient, and friendly manner. Be proactive and anticipate potential customer issues before they
seek assistance from senior management.
¿ Process and track all CarMax ôCareö claims
¿ Ensure that drive aisle and write-up area is kept organized, clean of trash, and vehicles are cleared at all times throughout the day
¿ Be available to assist and mentor Service Consultants during peak delivery time, greeting customers and ensuring that all aspects of a proper deliver are completed - explanation, answer questions, and complete a CSI survey.
¿ Work one-on-one with individual Service Consultants to assist with CSI and/or sales opportunities
¿ Perform all duties of the Service Manager in his/her absence
¿ Ensure that Service Consultant position properly staffed at all times
¿ Participate and endorse all CarMax Training initiatives.
¿ Ensure the successful career development of the members of your Team through adherence to the CarMax File reviews, Performance Management and the Merit Review Process.
¿ Review monthly Labor Operations Usage and capacity planning

Job Specifications
Work requires ability to:
¿ Read, interpret and transcribe data in order to maintain accurate records.
¿ Perform associate development tasks, including mentoring and performance management.
¿ Successfully work with and through both managers and associates of other departments within the Store.
¿ Required to perform multiple duties in a high-energy, fast-paced working environment
¿ Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone.
¿ Complete CarMax provided training in all areas of the Service process.
Working Conditions:
¿ Combination of both office and outdoor environment; May include working at times in noisy and/or inclement weather conditions.
¿ May require walking or standing for an extended time.
¿ Flexible work shifts that may include nights, weekends, holidays and 12+ hour days

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Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more!

Technician responsibilities include diagnosing and repairing domestic and foreign vehicles, maintaining high customer satisfaction and meeting productivity and efficiency numbers. Previous automotive repair experience is required; and applicants must also be team oriented, flexible and focused on maintaining a high level of customer satisfaction.

If you are team oriented, have the above qualifications and enjoy a high-volume, fast paced work environment, this position may be for you!

Apply Now

Technicians at CarMax don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more!

Technician responsibilities include diagnosing and repairing domestic and foreign vehicles, maintaining high customer satisfaction and meeting productivity and efficiency numbers. Previous automotive repair experience is required; and applicants must also be team oriented, flexible and focused on maintaining a high level of customer satisfaction.

If you are team oriented, have the above qualifications and enjoy a high-volume, fast paced work environment, this position may be for you!

Apply Now

Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Associate position!

Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, answering multi-line phone system and monitoring For Kids Only area.

A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends. Potential advancement opportunities for this position include Lead Business Office Administrator, Assistant Business Office Manager and Business Office Manager.

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Do you enjoy a fast-paced, high volume retail environment? Do you thrive on doing lots of different administrative tasks and at the same time having lots of interaction with customers as well as other departments? Maybe you should consider a Business Office Associate position!

The CarMax Business Office has exciting opportunities for part-time Business Office Associates (BOA). The flexible work schedule offers rotating shifts and hours to fit in with your other daily activities. Potential advancement opportunities for this position include full-time BOA, Lead BOA, Assistant Business Office Manager and Business Office Manager

Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, answering multi-line phone system and monitoring For Kids Only area.

A strong commitment to customer service, good communications skills and attention to detail are required for this position. Ideal candidates come from various backgrounds including retail, banking, and food service. Applicants must also be available to work nights and weekends.

Apply Now

How would you like a unique career opportunity that can provide challenging work, a dynamic indoor/outdoor environment, career advancement, and a team of highly motivated people to help you succeed? You can have all of that when you work at CarMax!

As a part of our CarMax store purchasing team, a Buyer Assistant is responsible for vehicle optioning and imaging for the CarMax website, securing purchased vehicles, completing visual vehicle inspections as a part of the vehicle transfer process and working with the purchasing team to hold on-site auctions. A Buyer Assistant will also work with other departments to ensure that the needs of the business are met.

A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come from various backgrounds including retail, restaurant service and other service oriented positions. This position requires the ability to work a flexible schedule including nights and weekends in a fast paced retail environment. Position also requires the ability to work indoors/outdoors in a hands-on environment. Successful performance can lead to excellent career opportunities with CarMax!

Apply Now

How would you like a unique career opportunity that can provide challenging work, a dynamic indoor/outdoor environment, career advancement, and a team of highly motivated people to help you succeed? You can have all of that when you work at CarMax!

As a part of our CarMax store purchasing team, a Buyer Assistant is responsible for vehicle optioning and imaging for the CarMax website, securing purchased vehicles, completing visual vehicle inspections as a part of the vehicle transfer process and working with the purchasing team to hold on-site auctions. A Buyer Assistant will also work with other departments to ensure that the needs of the business are met.

A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come from various backgrounds including retail, restaurant service and other service oriented positions. This position requires the ability to work a flexible schedule including nights and weekends in a fast paced retail environment. Position also requires the ability to work indoors/outdoors in a hands-on environment. Successful performance can lead to excellent career opportunities with CarMax!

Apply Now

Under limited supervision, a CarMax Custodian is responsible for maintaining a clean and attractive environment to enhance and maintain the storeÆs image. CarMax is proud of its stores and strives to maintain a clean, safe shopping & work environment for customers and associates.

Internal & External Responsibilities:
~sweeping, vacuuming, mopping and waxing
~cleaning windows and all other surfaces
~and painting and/or patching surfaces as required
~mechanical responsibilities including repair of restroom facilities and refrigerators
~picking up litter, mowing grass, trimming trees and bushes and cleaning windows.
~ensures the safety of associates and customers as it relates to custodial areas.
~maintains, stocks and organizes supplies and equipment used to perform job duties.
~Reports unsafe conditions to management.
~Performs other related duties as directed by management.

Work requires ability to:
~read and interpret labels in order to adhere to stated precautions.
~understand and follow company policies regarding safety and security.
~speak clearly and listen effectively in dealing with customers and store personnel.
~report to work with consistency for schedules determined by business need.
~operate in fast-paced, busy store environment.
~work with potentially hazardous cleaning solutions and the use of ladders.
¿ work flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.
~wear CarMax clothing (acquired through the company) at all times while working in the store.

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If people are telling you that you have one of the cleanest, well kept vehicles in your neighborhood, chances are you enjoy doing it! How would you like to get paid for doing what you enjoy? But that's not all. At most CarMax locations, you would be working in an "air conditioned" service shop with other great team members!

Detailer responsibilities include washing, waxing, & buffing vehicles, as well as overall the reconditioning of our vast inventory of vehicles. Applicants must be dependable, detail oriented, and have the ability to work in a fast paced environment. Preference will be given to candidates with buffing and other detailing experience.

If you are a high energy, flexible, organized, detail oriented and motivated Team Player who enjoys a fast paced, customer-service focused environment, we encourage you to apply!

Apply Now

If people are telling you that you have one of the cleanest, well kept vehicles in your neighborhood, chances are you enjoy doing it! How would you like to get paid for doing what you enjoy? But that's not all. At most CarMax locations, you would be working in an "air conditioned" service shop with other great team members!

Detailer responsibilities include washing, waxing, & buffing vehicles, as well as overall the reconditioning of our vast inventory of vehicles. Applicants must be dependable, detail oriented, and have the ability to work in a fast paced environment. Preference will be given to candidates with buffing and other detailing experience.

If you are a high energy, flexible, organized, detail oriented and motivated Team Player who enjoys a fast paced, customer-service focused environment, we encourage you to apply!

Apply Now

Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment!

Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance.

Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather.
If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

Apply Now

Would you enjoy an job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment that offers a flexible nighttime shift!

Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance.

Experience in a fast paced environment as well as previous detail oriented responsibilities are a plus. Applicants must be open to working nightshifts and weekends as well have the ability to work in outside variable weather conditions.
If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

Apply Now

Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn't have you dressing in a suit every day? As a part-time Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment with a flexible work schedule to fit your busy life!

Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance.

Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather.
If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

Apply Now

A Management Assistant's primary responsibility is to perform his or her duties in a way that exceeds the expectations of internal and external customers. As a member of the CarMax team, the Management Assistant's goal is to assist store management in creating both a superior customer shopping experience for our external customers & providing a superior work environment for our employees.

Responsibilities include:

~      Planning and execution of store events such as communications meetings, orientation for new associates, and recruiting efforts such as job fairs.
~      Coordinating multiple phases of the hiring process including ad placement, scheduling interviews, administering testing, and submitting and maintaining required prehire information.
~      Administering orientation for new hires and tracking completion of training quizzes.
~      Entering new hire information, assisting with payroll processing, researching payroll discrepancies and tracking bonus programs using VIPER/HR Handler.
~      Assisting store management with administrative responsibilities including, but not limited to, creating and updating spreadsheets in Excel for Windows, developing letters and memos using Microsoft Word for Windows, creating and printing system reports, filing, and publishing of store calendars and sales team rosters.
~      Ordering office supplies, processing accounts payable, maintaining phones, ordering business cards, and issuing proximity cards.
~      Maintaining, auditing and submitting Short-Term Disability, WorkerÆs Compensation, I-9, Travel and Expense, OSHA and Sales Training records.

Position requires above average proficiency in Microsoft Excel and Word for Windows and the ability to learn new software applications or databases as they are introduced. Must possess strong verbal and written communication skills, strong organizational skills, and the ability to multi task in a fast paced work environment. Must be able to work flexible hours, which include weekends, evenings, and holidays. Approved CarMax attire must be worn at all times for this position.

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Do you enjoy talking on the telephone? Does it make you feel good to assist customers and make them feel good about doing business with the company you work for? As an Operator for CarMax, you could be instrumental in the level of customer service we provide.

An Operator answers all incoming calls to the CarMax Service department; directing calls to appropriate CarMax associates, answering basic questions concerning service department operation and capabilities, and scheduling routine Service appointments.

Apply Now

Excellent part-time position in our service operations department! Do you enjoy talking on the telephone? Does it make you feel good to assist customers and make them feel good about doing business with the company you work for? As an Operator for CarMax, you could be instrumental in the level of customer service we provide.

An Operator answers all incoming calls to the CarMax Service department.; directing calls to appropriate CarMax associates, answering basic questions concerning service department operation and capabilities, and scheduling routine Service appointments.

Part-time schedule will include rotating days/hours. Great opportunity for growth to full-time if desired!

Apply Now

A CarMax Paint Prep Technician's responsibilities include performing minor repairs to metal & plastic and prepares vehicles for painting. Individuals must effectively and safely operate sanders, grinders, paint guns, as well as other tools, equipment, and products used in paint & body operations. Paint Prep Technicians must be familiar with the use of paint mixing and drying equipment. Additionally, performing vehicle damage assessment is required in this position.

Must be familiar with and maintain a work environment to meet OSHA safety standards. Free training is provided to qualified individuals who would like to learn a new skill, leading to a career in paint and body repair.

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Painters at CarMax don't have to worry about crammed work spaces, lack of work, out dated equipment, or other annoyances that don't let them enjoy their work! Quite the contrary at CarMax! You can enjoy great perks like.......a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles.....and much more!!!!

A Painter is responsible for making quality paint and body repairs to vehicles undergoing our reconditioning process. Also responsible for keeping equipment in good repair, and maintaining adequate levels of supplies.

Apply Now

An excellent part-time opportunity in our Parts Department! Looking for a fun, fast-paced part-time opportunity to supplement your income or fit into your other busy daily activities? "A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the part-time Parts Associate opportunity at CarMax.

Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred.

Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.

Apply Now

"A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the Parts Associate opportunity at CarMax.

Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers. Applicants must provide quality customer service, and be highly organized. Previous experience in a parts environment is preferred.

Flexible work hours with shifts that will include nights, weekends, holidays and 12-hour days.

Apply Now

Would you enjoy a job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As a Porter, you can enjoy a casual work environment in a team oriented, fast paced environment!

A porter is responsible for receiving and delivering retail service customers vehicles in the drive aisle, and staging them for service work. Additional responsibilities include driving service customers to home or work, and driving vehicles to and from off lot vendor locations when needed. Must also maintain drive aisle cleanliness, orderliness and vehicle flow. Excellent driving record a must!

Apply Now

Excellent part-time opportunity in our service operations department! Would you enjoy a job that has you working outside more than inside? Do you want a professional opportunity that doesn't have you dressing in a three piece suit every day? As a Porter, you can enjoy a casual work environment in a team oriented, fast paced environment!

A porter is responsible for receiving and delivering retail service customers vehicles in the drive aisle, and staging them for service work. Additional responsibilities include driving service customers to home or work, and driving vehicles to and from off lot vendor locations when needed. Must also maintain drive aisle cleanliness, orderliness and vehicle flow. Excellent driving record a must!

Part-time schedule will include rotating days/hours. Great opportunity for growth to full-time if desired!

Apply Now

While supervising Retail Auto Technicians, the Retail Technician Manager (RTM) will maintain retail technician efficiency levels to meet guidelines, ensure appropriate mechanical repairs, maintain technician quality standards, and ensure the timely distribution and completion of 30-day warranty repairs.

Principle Duties and Responsibilities:
~ Ensure all retail auto technician positions are properly staffed at all times.
~ Participate in and endorse all CarMax training initiatives.
~ Actively recruit and develop retail technicians.
~ Ensure the successful career development of retail auto technicians through adherence to the CarMax Annual Performance Reviews, File Reviews, Performance Management, and the Annual Merit Review process.
~ Handle all customer concerns (internal and external) in a quick, efficient, and friendly manner.
~ Maintain Technician efficiency levels between 90% and 120%, with a store average minimum of 90% efficiency.
~ Approve all labor requests on 30-day warranty repairs.
~ Approve all ESP requests under $700.
~ Approve all diagnostic time over 1 hour on a repair order (RO).
~ Control the flow of vehicles to the retail auto technicians by proper distribution of new retail work and 30-day warranty repairs.
~ Occasional management of production auto technician team on as-needed basis.

This position will require the ability to work a retail shift that includes some nights, weekends, holidays, and occasional 12-hour shifts. Excellent career opportunities available to grow within the company! With successful performance as Retail Technician Manager, this position could lead to increased responsibility to higher volume stores and/or opportunities to be promoted to other operations leadership positions. Satisfactory completion of Entry MAP may be required (applicable to internal CarMax associates only).

Apply Now

If the service side of the car business is one of your "hot buttons," then we have some very "cool" information for you. At CarMax, we have a great work environment that includes perks like a clean, modern facility, free training, high volume, a variety of vehicles and much more....

Service Consultant responsibilities include scheduling repair appointments, greeting customers in service lanes, generating estimates, writing repair orders, and following up with the customer.

Qualified candidates must have the following:
+      Strong listening & communication skills
+      Commitment to customer service
+      Be very detail oriented
+      Experience in a leadership role
+      Previous success in resolving customer service issues
+      A high level of professionalism and courteousness
+      A desire to be in the automotive industry

The following qualifications are a plus:
+      A minimum of 2 years retail management experience
+      Knowledge of vehicle repairs and warranty work
+      Continued education (AA, BS, Automotive Degree)
+      Open to relocation for future growth.

At CarMax, our associates enjoy a dynamic, open, fun environment, as well as competitive wages and terrific advancement opportunities. Our full time associates are invited to take advantage of a comprehensive benefits package that includes: medical and dental insurance, vision insurance, 401K plan, short & long term disability, paid vacation, retirement and life insurance plans, a stock purchase plan, educational assistance, and a generous associate discount on cars, service, parts, and accessories.

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While supervising Service Consultants and Service Consultants-in-training, the Service Manager's responsibilities include achieving all the CarMax Retail Service goals. Specifically, as Service Manager, maintain or exceed monthly Retail labor goals, maintain or exceed outstanding customer service as measured by the CSI survey, and ensure proper administration of related paperwork.

Principle Duties And Responsibilities:
~ Ensure that Service Consultants meets and greets all customers in a prompt and courteous manner. If all Service Consultants are busy with
other customers, personally assist customer.
~ Continually observe and mentor the Service Consultants to enforce good habits, and to ensure ôExceptional Customer Serviceö at all times.
~ Track Sales penetration and CSI scores on a daily basis. Create an environment of friendly competition so that all Service Consultants will
compete to be the best
~ Handle all customer concerns in a quick, efficient, and friendly manner. Be proactive and anticipate potential customer issues before they
seek assistance from senior management.
~ Process and track all CarMax ôCareö claims
~ Ensure that drive aisle and write-up area is kept organized, clean of trash, and vehicles are cleared at all times throughout the day
~ Be available to assist and mentor Service Consultants during peak delivery time, greeting customers and ensuring that all aspects of a proper deliver are completed - explanation, answer questions, and complete a CSI survey.
~ Work one-on-one with individual Service Consultants to assist with CSI and/or sales opportunities
~ Perform all duties of the Service Manager in his/her absence
~ Ensure that Service Consultant position properly staffed at all times
~ Participate and endorse all CarMax Training initiatives.
~ Ensure the successful career development of the members of your Team through adherence to the CarMax File reviews, Performance Management and the Merit Review Process.
~ Review monthly Labor Operations Usage and capacity planning

Job Specifications
Work requires ability to:
~ Read, interpret and transcribe data in order to maintain accurate records.
~ Perform associate development tasks, including mentoring and performance management.
~ Successfully work with and through both managers and associates of other departments within the Store.
~ Required to perform multiple duties in a high-energy, fast-paced working environment
~ Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone.
~ Complete CarMax provided training in all areas of the Service process.
Working Conditions:
~ Combination of both office and outdoor environment; May include working at times in noisy and/or inclement weather conditions.
~ May require walking or standing for an extended time.
~ Flexible work shifts that may include nights, weekends, holidays and 12+ hour days
~Satisfactory completion of Entry MAP may be required (applicable to internal CarMax associates only).

Apply Now

Are you a detail oriented person who likes to work in a fast paced environment? Do you like working with numbers and handling lots of paperwork? If so, you might want to learn more about the Warranty Administrator position.

This position is responsible for verifying information on all repair orders and claim forms that are going to the manufacturer for reimbursement. Also responsible for submitting and tracking manufacturers reimbursements via a spreadsheet. Previous experience with warranty claims and coverage helpful!

Apply Now

Excellent part-time opportunity in our service operations department! Are you a detail oriented person who likes to work in a fast paced environment? Do you like working with numbers and handling lots of paperwork? If so, you might want to learn more about the Warranty Administrator position.

This position is responsible for verifying information on all repair orders and claim forms that are going to the manufacturer for reimbursement. Also responsible for submitting and tracking manufacturers reimbursements via a spreadsheet. Previous experience with warranty claims and coverage helpful!

Apply Now