CarMax

Website Feedback Form

Use this form to contact the CarMax web team with any questions or concerns about carmax.com^®.

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Customer concerns
To get an immediate answer to your question, start at your nearest CarMax Superstore.

If the store is unable to resolve your concern, use the Corporate Contact Form, or call us at (800) 519-1511 Mon-Fri, 8:30 am - 8:00 pm EST.

Send written customer comments to:
CarMax
Attn: Customer Relations Dept.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

CarMax Auto Finance
Submit questions about your existing account through the CarMax Auto Finance Contact Form.

Please do not include any potentially sensitive information when you contact the CarMax Home Office through the website. This includes your Social Security number, bank account numbers, etc.