Payment options

We make it easy

CarMax Auto Finance offers a variety of payment options. You receive credit on the date we receive your payment (for late charge and finance charge purposes) no matter what option you choose, although it may take 1-2 business days for your payment to post to your account.

Pay online through MyCarMax

By registering with MyCarMax, you can manage your CarMax Auto Finance payments with ease. You can make a single payment or set up recurring payments.

Pay Now through MyCarMax

Payments by phone

Call us at (800) 925-3612 to make a one-time payment on our automated system. You will be provided a confirmation number with your payment.

Payments by mail
You may mail payments to: Payoffs should be mailed to:

CarMax Auto Finance
P.O. Box 3174
Milwaukee, WI 53201-3174

CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160

We recommend mailing your payment 7-10 days before your due date to ensure that we receive it on time.

Western Union

You may go to any Western Union location to have your payment sent to us. Call (800) 238-5772 to find the nearest location. You will need to reference our city code, "CarMax," along with the state code of "Georgia." Please be sure to include your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.

MoneyGram® ExpressPayments® service

You may go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, please provide the clerk with the following: Receive Code "4645," company name "CarMax," city "Kennesaw," state "GA," and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.


Contact us

 

CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions. For general questions, use this email form.