Credit reporting and identity theft FAQ

1. To which credit bureaus does CarMax Auto Finance report account information?

The three national consumer reporting agencies: Experian, Equifax, and TransUnion. Contact information follows:

P.O. Box 390
Springfield, PA
P.O. Box 949
Allen, TX
P.O. Box 740214
Atlanta, GA
2. How do I dispute information CarMax Auto Finance has reported to a consumer reporting agency?

Write to us at:

CarMax Auto Finance
Attn: Customer Service Department
P.O. Box 440609
Kennesaw, GA 30160

In your letter, identify the specific information you dispute, explain the basis for the dispute, and include any supporting documentation.

You can also call us at (800) 925-3612.

3. I’ve been a victim of identity theft and would like copies of the documents relating to a CarMax Auto Finance account that has been opened in my name. How do I obtain that information?

Request a copy of the applicable information in writing and provide us with the following:

  • All relevant information with respect to the identity theft (including, as applicable, the date of the application contract or account number);
  • A photocopy of your government issued ID
  • A copy of a police report relating to the identity theft and a completed and notarized identity theft affidavit (obtained from or by calling us at (800) 925-3612).

Mail with a cover letter to:

CarMax Auto Finance
Attn: Fraud Department
P.O. Box 440609
Kennesaw, GA 30160

We’ll respond to your request within 30 days of receipt of all of the information listed above.

Contact us


CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions. For general questions, use this email form.