Customer service FAQ

1. When can I talk to an associate to discuss my account?

Customer Service Specialists are available: Monday through Friday 8 a.m. - 10 p.m. EST Saturday 9 a.m. - 6 p.m. EST

By calling (800) 925-3612 you can get automated, direct access to your account information, or be directed to a customer service specialist during regular business hours. You can get payoff amounts and mailing addresses, find out when your last payment was received and when your next payment is due, and make payments.

2. How do I request a copy of my account history or a payoff letter?

You can access your account history and other account details online through MyCarMax. To obtain a payoff letter, you can print one directly through your MyCarMax account or call Customer Service at (800) 925-3612. All requests may take 1-2 business days to process.

3. How do I fax information to CarMax Auto Finance?

Our fax number is (770) 423-4376. Be sure to include the name of the associate or department you are faxing to, and your account number.

4. How can I contact the store where I made my purchase?

CarMax locations and contact information are available at

Contact us


CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions.