Refunds FAQ

My account is paid in full, and I should be receiving a refund. When should I expect to receive it?

If your final payment is in non-certified funds, like a check from a personal, escrow, or business account, the release of your refund may take up to 4-6 weeks. Note: Make sure we have your current address information.

Contact us


CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone (800) 925-3612
Fax (770) 423-4376

Mon-Fri 8-10, Sat 9-6 EST

If you’re an account holder, you can access your account information online through MyCarMax. You can also call us with account-specific questions.