It takes a lot of work to get a car up to CarMax standards, which is why we hire the best of the best for our service department. From great customer service to great automotive service, CarMax Service Associates have a wide variety of expertise and talents.
Find out more about the career opportunities available to CarMax Service Associates.
A Manager-in-Training (MIT) will rotate through all departments of the operations side of the business to obtain a working knowledge of CarMax’s process. Extensive training is provided to ensure success during each rotation, which is required prior to moving to the next level. MIT candidates must have the ability to understand daily/weekly/monthly reports (including forecasting, capacity planning, budgets, and P & L statements); and must display knowledge of processes and work production flow. Additional responsibilities include recruiting, hiring, training, developing, and Associate performance management.
Responsibilities of a Parts Manager include maintaining parts inventory for all types of vehicles including stock, daily, and special orders, and controlling aging & shrinkage. Parts managers assign parts to a vehicle stock number or RO, maintain vendor relations and hazardous disposal logs, and monitor quality and costs of parts. Parts managers also assist in the hiring and performance management of Inventory Associates.
Requirements include direct supervisory experience and success in performance management and development of Associates. Attention to detail and organizational skills are a must. A demonstrated ability to build vendor relations, a track record of successful inventory control, and excellent customer service skills are required.
This position is responsible for scheduling repair appointments and greeting customers in service lanes. Additional responsibilities include generating estimates, writing repair orders, and following up with the customer.
Requirements include great communication skills, a professional and courteous demeanor, and a commitment to exceptional customer service. Knowledge of vehicle repair and warranty work is a plus.
This position is responsible for supervising Detailers, Reconditioning Technicians, and Painters. Additional responsibilities include completion of cosmetic inspections on all vehicles to be reconditioned, achieving optimal vehicle flow through assigned work zones, maintaining CarMax cosmetic quality standards on all reconditioned vehicles, and maintaining both high quality and production efficiency for the Store’s Cosmetic Technicians.
Requirements include previous direct supervisory experience in a high-volume, fast-paced, process-driven operation; previous detail-oriented responsibilities; and success in performance management and development of Associates. Must also have the ability to manage a 24-hour operation and work both inside and outside.
This position is responsible for managing an auto service operation with maximum customer focus and efficient, high-quality repairs while supervising a team of technicians and service consultants. Additional responsibilities include managing sublet vendor processes and warranty administration; mentoring and training service consultants; monitoring and managing CSI & FIR to be within company guidelines; and resolving customer issues that relate to service. The Service Manager will also assist in the hiring process and performance management of Service Consultants, Technicians, and Warranty Administrators.
Requirements include prior hands-on management experience in a high-volume, fast-paced, service-oriented environment, a proven track record of high CSI & FIR scores, direct supervisory experience, and success in performance management and development of Associates. Must also have knowledge of OSHA & EPA requirements.
Reconditioning Production Manager
This position is responsible for supervising Inventory Associates, Recon Technicians, and Cosmetic Supervisors. Additional responsibilities include maintaining the integrity of the Store’s vehicle inventory, optimizing vehicle flow through WIP (i.e., cycle time), achieving Newly Saleable targets, achieving CarMax quality standards on the display lot, maintaining both high quality and production efficiency for the Store’s Cosmetic Technicians, and performing the duties of an Operations Manager in his/her absence.
Requirements include prior experience in a high-volume, process-driven service operation or manufacturing environment with complex, multi-functional operations; P & L growth management; and proven development of people (individual and team, hourly and management). A hands-on management style and positive track record of execution in areas of productivity, quality, and profitability also required. In addition, the candidate must also have previous experience providing and driving superior CSI. Ability to relocate a plus.
This position is responsible for managing a high-volume used car reconditioning operation and a profitable retail service operation. Additional responsibilities include achieving financial and operational targets of all aspects of store operations. These include preparation, execution and adherence to departmental budgets; service operations P & L statements and production & cost control; achieving high customer satisfaction; resolving associate and customer issues; and ensuring compliance with OSHA, EPA & Risk Management rules and regulations. Also required is the recruiting, hiring, training, development, and retention of operations personnel, along with performance management.
Regional Vice President, Service Operations
This position is responsible for the operations of multiple locations within a specific region, and is filled internally by a successful CarMax Operations Manager.