Contact a Customer Relations Associate at the CarMax Home Office by filling out this form.

Please include the following information

• • Name
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• • Primary Phone
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• • Alternate Phone
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• • City
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Store location most recently contacted for assistance

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Have you purchased a vehicle from CarMax?

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• • Comments
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Customer Concerns
To get an immediate answer to your question, start at your nearest CarMax Superstore.

Send written customer comments to:
CarMax
Attn: Customer Relations Dept.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

CarMax Auto Finance
Submit questions about your exisiting account through the CarMax Auto Finance Contact Form.

Website Questions
Submit all questions or concerns about carmax.com^® through our Web Feedback Form

Please do not include any potentially sensitive information when you contact the CarMax Home Office through the website. This includes your Social Security number, bank account numbers, etc.