CarMax Customer Ratings and Reviews Terms of Use

Reviews and comments

Anything that you submit to CarMax including but not limited to ideas, reviews, photos, videos, comments and suggestions ("Content") will automatically become the sole and exclusive property of CarMax and will be treated as nonconfidential and nonproprietary. By making a submission on this site, you understand and agree that CarMax will have the royalty-free, irrevocable and transferable right to use, copy, distribute, display, adapt and create derivative works from such submissions.

Your use of our Customer Ratings and Reviews is subject to the CRR Terms of Use relating thereto, which are hereby incorporated herein. These Terms of Use include your representations that: (a) you are the sole author and owner of the Content being posted; (b) the Content that you post does not violate any third party's rights or interests; (c) any "moral rights" that you may have in such Content have been voluntarily waived by you; (d) all Content that you post is accurate; (e) you are at least 18 years old; and (f) use of the Content you supply does not violate the CRR Terms of Use and will not cause injury to any person or entity. Read the entire CRR Terms of Use relating to Customer Ratings and Reviews for more information.

CarMax also reserves the right to refuse to post, to delay posting or to reject any submission. For details on what is acceptable to post, please visit our Review Submission Guidelines.

Customer ratings and reviews terms of use

These Customer Ratings and Reviews Terms of Use ("CRR Terms of Use") govern your conduct associated with the Customer Ratings and Review service offered by CarMax (the "CRR Service"). By submitting your Content on this site, you agree that you have read, understand, accept, and will be bound by these CRR Terms of Use. To the extent of any conflict between CarMax's Privacy Policy and these CRR Terms of Use, these CRR Terms of Use shall control with respect to the CRR Service.

This site is provided to allow you to submit your Content about a particular brand or model of car shown on CarMax's web site. Before submitting any such Content, please review the Review Submission Guidelines. These guidelines will assist you in developing your Content and will explain to you the material that is not to be included in your Content.

For any Content that you submit, you grant CarMax a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology throughout the world without compensation to you.

Representations and Warranties.
By submitting any Content to CarMax, you represent and warrant that:

  • you are the sole author and owner of the Content that you have submitted, including the owner of any intellectual property rights thereto, and, as such, the Content does not violate any third party's rights or interests
  • all "moral rights" that you may have in the Content have been voluntarily waived by you
  • all Content that you post is accurate and truthful
  • you are at least 18 years old and have a validly issued driver's license
  • use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity

You further agree and warrant that you shall not submit any Content:

  • that is known by you to be false, inaccurate or misleading
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy'
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any personal information, including names, addresses, email addresses or phone numbers;
  • that includes any information that references other web sites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold CarMax (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

Posting of Content
All Content that you submit may be used at CarMax's sole discretion. CarMax reserves the right to refrain from posting, to delay posting or to reject any Content submitted by you. Further, CarMax reserves the right to change, condense or delete any Content on CarMax's website that CarMax deems, in its sole discretion, to violate the Review Submission Guidelines or any other provision of these CRR Terms of Use. CarMax does not guarantee that you will have any recourse through CarMax to edit or delete any Content you have submitted. Ratings and written comments are generally posted within two to four business days if these items are determined to be fit for publication. However, CarMax reserves the right to remove or to refuse to post any submission for any reason, including, without limitation, if the Content contains profanity, discriminatory speech, spam or personal information. Additionally, CarMax may, in its sole discretion decide not to post any Content or to cancel the CRR Service at any time. You acknowledge that you, not CarMax, are responsible for the all materials included in the Content. None of the Content that you submit shall be subject to any obligation of confidence on the part of CarMax, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

E-Mail Address
By submitting your e-mail address in connection with your Content, you agree that CarMax and its third party service providers may use your e-mail address to contact you about the status of your Content and other administrative or advertising purposes. If you wish to opt out of receiving e-mails from us or our third party service providers, please contact us at

Disclaimer of opinions expressed

Please note that the Content posted on this web site are the opinions of the reviewer. CarMax does not endorse these opinions or reviews.

Questions? Please contact CarMax at