1. How can I get an owner's manual for the vehicle I purchased from CarMax?
Many of the vehicles sold by CarMax come with an owner's manual. If your
vehicle did not include a manual, you can visit the manufacturer's
website, where you may be able to view or download a copy. Some
manufacturers allow you to simply search for the manual by the vehicle's
year, make, and model. Others may require you to register the vehicle
and yourself as the owner before allowing you to view or download the
manual. There are some manufacturers that do not offer an
electronic version at this time. If you are unable to download an owner's manual from the manufacturer, most will let you
order a paper copy. (Valid receipt required to receive reimbursement for any out of pocket expense incurred.)
Visit your car manufacturer's website
You can also visit the website of Helm Publications, which offers owner's manuals for many manufacturers, or you can call Helm at 1-800-782-4356. (Valid receipt required to receive reimbursement for any out of pocket expense incurred.)
Helm Publications website
5. How do I learn about recalls after I buy my CarMax car?
By titling and registering your vehicle with your state’s Department of Motor Vehicles. Make sure to update your address if you move. Manufacturers use state vehicle registration data to issue recall notices. If you do not maintain your state registration information, a future recall notice may not be sent to you.
Register your vehicle with the manufacturer as soon as you make a purchase. The details for registration vary by manufacturer, but you will usually need your address, date of purchase, VIN and the year, make and model of your vehicle. By registering, you will receive information on open recalls, as well as other important information, directly from the manufacturer. You also will be listed with the manufacturer as the current owner if a new recall is issued. As with www.safercar.gov, most manufacturers have VIN-specific recall look up tools on their websites.
Register at your car manufacturer's website
Visit your car manufacturer’s recall VIN look-up website
You can also subscribe for email recall notifications from NHTSA. These notifications are not specific to your VIN, but are based on your vehicle’s year, make, and model. You can register up to five vehicles. By subscribing, you will receive an email whenever there is a recall for your selection.
Subscribe to NHTSA email recall notifications
You can also use the NHTA VIN-specific recall look up to check for open recalls.
Visit NHTSA’s VIN-specific recall look up open recalls.