Owners FAQ

1. How can I get an Owner's Manual for the vehicle I purchased from CarMax?

Many of the vehicles sold by CarMax come with an Owner's Manual. If your vehicle did not include a Manual, you can visit the manufacturer's website, where you may be able to view or download a copy. Some manufacturers allow you to simply search for the Manual by the vehicle's year, make, and model. Others may require you to register the vehicle and yourself as the owner before allowing you to view or download the Manual. There are also some manufacturers that do not offer an electronic version at this time, but most manufacturers will let you order a paper copy of the Manual for a nominal fee.

Visit your car manufacturer's website

You can also visit the website of Helm Publications, which offers Owner's Manuals for many manufacturers, or you can call Helm at 1-800-782-4356.

Helm Publications website

2. Should I register my newly purchased CarMax vehicle with the manufacturer? How do I register?

Yes, you should register with your car's manufacturer as the new owner, to ensure that you receive any notices or information regarding your vehicle from the manufacturer. To register, you can visit the manufacturer's website. Please note that your Vehicle Identification Number (VIN) may be required when registering your vehicle.

Register at your car manufacturer's website



3. How do I make payments online? What are my other payment options?

To make an online payment to CarMax Auto Finance—and to see all your payment options—go to the "Payment options" page in our CarMax Auto Finance section.