CarMax service FAQ

1. Do you have a service department?

Yes. Our technicians can provide most maintenance and repairs on any car, whether you bought it from us or not. We offer upfront pricing on our most popular services and complimentary shuttle rides within a five-mile radius of the store. We also offer preventive maintenance packages that can help you maintain your manufacturer's warranty or MaxCare® extended service plan. For service hours or more information, call the CarMax near you.

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2. Do you provide warranty/service plan work?

We offer a Limited 30-Day Warranty (60-Day in CT, 90-Day in MA and NY)* on all our used cars, and we can provide warranty work on all makes and models. MaxCare extended service plans are also available for most of our vehicles. All warranty work covered by the Limited 30-Day Warranty (60-Day in CT, 90-Day in MA and NY)* or one of our MaxCare extended service plans can be completed through the service department at any CarMax location. Our new car locations can provide manufacturer's warranty work on the brands we sell. And our preventive maintenance packages can help maintain your manufacturer's warranty or MaxCare extended service plan. For service hours and more information, call the CarMax nearest you.

* See store for written details