2. What are my payment options?
Your payment options will vary depending on the company who finances
your car. For information on your payment options, please speak with a
representative of your finance company.
If you financed your car through CarMax Auto Finance, you have access to
a variety of payment options. In all cases, you receive credit on the
date we receive your payment (for late charge and finance charge
purposes), although it may take 1-2 business days for your payment to
post to your account.
- Pay online
By registering with MyCarMax, you can manage your CarMax Auto Finance payments with ease. You can make a single payment or set up recurring payments.
Pay Now through MyCarMax
- Payments by phone
Call us at 800-925-3612 to make a one-time payment on our automated system. You will be provided a confirmation number with your payment.
- By postal mail
Send payments to:
CarMax Auto Finance
P.O. Box 3174
Milwaukee, WI 53201-3174
Payoffs should be mailed to:
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160
We recommend mailing your payment 7-10 days before your due date to ensure that we receive it on time.
- Western Union/Moneygram®
Western Union
You may go to any Western Union location to have your payment sent to us. Call 1-800-238-5772 to find the nearest location. You will need to reference our city code, "CarMax," along with the state code of "Georgia." Please be sure to reference your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.
MoneyGram ExpressPayments® Service
You may go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, please provide the clerk with the following; Receive Code "4645," company name "CarMax," city "Kennesaw," state "GA," and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.
For more information about CAF payment options, call us at 1-800-925-3612.
3. How do I contact someone at CarMax?
To get an immediate answer to your question, start at your nearest CarMax Superstore.
If the store is unable to resolve your concern, use the Corporate Contact Form, or call us at (800) 519-1511, Mon-Fri, 8:30 am to 8:00 pm EST.
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Send written customer comments to:
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CarMax
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Attn: Customer Relations
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12800 Tuckahoe Creek Parkway
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Richmond, VA 23238
CarMax Auto Finance
Submit questions about your existing account through the CarMax Auto Finance Contact Form (note: please do not submit potentially sensitive information, such as your account number or social security number, through the website).
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You can also contact CAF by phone at (800) 925-3612, or write to:
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CarMax Auto Finance
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Attn: Customer Service Department
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P.O. Box 440609
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Kennesaw, GA 30160
For questions about financing a vehicle, please contact your nearest
CarMax store.
Website questions
Submit all questions or concerns about carmax.com® through our Web Feedback Form. Please note, we can only answer technical questions related to the CarMax website through the following link. For information on specific vehicles or CarMax policies, please contact your local CarMax store.
4. Do you transfer used cars between stores? What about new cars?
Yes. We can transfer most used cars to the store nearest you from another store. In some cases, a transfer fee will apply. We are unable to transfer new vehicles, Toyota Certified Used vehicles in Laurel, Maryland or Kenosha, Wisconsin, and any used vehicle identified as nontransferable. Learn more about transferring vehicles.
5. Can I buy a car online?
Although you cannot complete a car-buying transaction online, you can begin the process. Each car page includes several links to help you get started, including "Request more information," "Schedule a test drive," and "Request financing information." Clicking these links allows you to submit a request to one of the dedicated Internet Sales Consultants at your nearest store. Of course, you are also welcome to call your nearest store; the phone number and address will be listed at the bottom of every page in our website.
6. Can I be notified when a car I'm interested in is added to your inventory?
Yes. All you have to do is click the "Create alert" link at the top of the search results page. You'll then have the chance to specify exactly what type of car you're searching for and give us your email address so we can notify you when one becomes available.
7. Can I reserve a car online until I can come in to see it?
In general, we are unable to reserve cars, online or otherwise. However, in special cases, our store management may allow a car to be held until the end of the business day. If you find a car in which you're interested, you should call the store as soon as possible, since our vehicles sell very quickly.
9. Some of the cars in my results are marked with a "V" in a circle. What does this mean?
The "V" stands for ValuMax.® ValuMax vehicles are thoroughly inspected and reconditioned older vehicles, 6+ years old and/or 60,000+ miles. They all offer the CarMax 5-Day Money-Back Guarantee* and Limited 30-Day Warranty (60-Day in CT, 90-Day in MA),* and are chosen for their exceptional value.
* See store for written details
10. Do you offer financing?
Yes. We offer fast, fair financing through several finance companies, including CarMax Auto Finance, a division of CarMax. Most of our customers' financing is approved in 20 minutes or less. And if you can find better financing elsewhere, you have three days to change it, penalty free.
CarMax also works with the finance companies of all new car brands we sell. You can find out if a manufacturer’s finance company offers a special financing plan on a particular new vehicle on our new car page.