Address Variance Required Documentation

The address, name, or social security number provided on the Buyer’s credit application may differ from the information provided in the credit report used by the financial institution evaluating the Buyer’s request for credit. To ensure that the credit report relates to the Buyer and to confirm the accuracy of the Buyer’s address, additional documentation from one of the following categories is required. In all cases, the Address Confirmation Form signed by the Buyer must also be obtained.

  • Category A (any one of the following matching the application address):
  • Current vehicle registration
  • Current voter registration

  • Category B (any one of the following matching the application address and Bill or statement date, not payment due date, which must be within 30 days of purchase):
  • Utilities
  • Gas Bill
  • Water Bill
  • Electricity Bill
  • Phone - contracted (mobile or landline) Bill
  • Phone - non-contracted, pre-paid, or month-to-month (mobile or landline) Bill
  • Requires proof of continuous service for three months (no exceptions)
  • Use either of the following proofs:
  • Three consecutive bills/monthly statements
  • Three months written history from provider
  • Cable or Satellite Bill
  • Trash / Sanitation Bill
  • Monthly Statement
  • Mortgage
  • Apartment complex monthly statement
  • Bank
  • Credit Card
  • Brokerage or Investment Account
  • Settlement Statement from home purchase (HUD-1)
  • Other Bills / statements
  • Current insurance for a vehicle excluding the one being purchased
  • Home insurance (homeowner's, renter's, condo only)
  • HOA bill or statement
  • Medical bill

  • Note: If the customer has been at their residence less than 60 days and has not received any of the above they may provide a connection notification or confirmation of service from a utility company as defined above if the document includes the following preprinted information: customer’s name, address and date.
    • Handwritten customer information is not acceptable

    • Category C: Active Duty Military
    • Military members living in a barracks on base or on board a ship may provide a copy of their most recent orders to satisfy Proof of Residence
    • Military members living off base or off ship must provide standard Proof of Residence from the list above
    • Military members applying for financing through CarMax must use the address where they are living or stationed at the time of application, not their permanent address or address of record

    • Category D: Native Americans living on tribal land
    • Customers residing on tribal land, e.g. Reservations, Pueblos, Rancherias, etc. may provide a letter from the tribal council providing specific details (directions or a map) about the customer’s place of residence

    Reviewed 11/17/15