Love Your Car Guarantee®

Take 30 days to love it or return it (up to 1500 mi)

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CarMax's Love Your Car Guarantee is our way of helping you buy a car that truly fits your life, with 30-day money back returns and 24-hour test drives.

You can take a full 30 days (up to 1500 miles) to decide if the car you buy is right for you. As long as the condition is consistent with when you purchased it and you've driven fewer than 1500 miles since your purchase, you can bring it back within 30 days and we'll help you complete your return. Any refunds due back are typically mailed within 2 weeks of your return date.

Please note, if your financing included negative equity from your trade-in, you can either repay the negative equity or finance it with a different vehicle, subject to financing approval.

Before you purchase, CarMax offers a 24-hour test drive. You can take a car home and have up to 24 hours to decide whether a car is right for you. Once you decide, you can purchase or return the car at the store where your test drive originated. Some restrictions apply, learn more.

The way it should be

Do more from home

Express pickup and delivery options available
Test drives for real life

24-hour take home test drives
Love it or return it

30-day money back (up to 1500 mi.)
All major systems covered

90 days or 4,000 miles (whichever comes first)

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Photo of happy couple in a car with a dog

At CarMax, you can buy online or at your nearest CarMax store. If you purchase in-store, you can still take care of many details from home, including financing and a trade-in offer. If you buy online, you can choose between getting it delivered or picking it up at the store. No matter how you want to get your next car - online, in store, or a little of both - you can at CarMax. See what's available in your area.

CarMax delivery is available within a 60-mile radius of select stores. Not available to customers in all states. Please contact your nearest store for details. Applicable store-to-store shipping fees are due in advance of vehicle delivery and are separate from sales transactions.

When shopping at a CarMax store, simply tell a sales associate that you'd like to take a car for a 24-hour test drive. You'll be asked to provide a valid driver's license, verifiable comprehensive and collision coverage, and to return the car to the same store on the next business day. Please note, not all cars qualify for a 24-hour test drive, and customers may only take two 24-hour test drives within a 30-day period. There is a 150-mile limit for 24-hour test drives and the car's condition must remain consistent with when it left the store. 24-hour test drives are not available when you buy online for express pickup or delivery. Other restrictions may apply.

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Download our app to save cars and create alerts, scan window stickers on our lot for more details, and even call dibs on a car by holding it for up to 7 days.

Love Your Car Guarantee®

The way it should be

Do more from home learn more about available express pickup and delivery options. content opens in popup.

Test drives for real life learn more about 24 hour test drives. content opens in popup.

Love it or return it learn more about the 30 day money back guarantee. content opens in popup.

All major systems covered learn more about warranty coverage. content opens in popup.

Research popular used cars & SUVs

Shop CarMax your way

Shop used cars, whether you're on the lot or on the go

Do more from home

Test drives for real life

Love it or return it

All major systems covered