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Contact CarMax Customer Relations Contact a Customer Relations Associate at the CarMax Home Office by filling out this form. Please include the following information First Name First name is required Last Name Last name is required E-mail is required Please enter a valid e-mail E-mail Primary Phone Phone number is required Please enter a valid phone number Ext. (Opt) Store location most recently contacted Please provide your store Have you purchased a car from CarMax? Yes No Please provide the following Previous purchase is required Year (Optional) Make (Optional) Model (Optional) Stock # (Optional) VIN (Optional) How can we help? Questions or Comments (1500 Characters) 1500 lock-locked Secure Submit Thanks For Contacting Us We value your feedback! We will respond to submissions indicating a need for follow-up within two business days.
CarMax Concerns?

Visit your nearest CarMax store for immediate assistance with questions or concerns.

If the store is unable to help call us at (800) 519-1511 Mon-Fri, 9:00a - 8:00p EST.

Send written customer comments to:

CarMax
Attn: Customer Relations Dept.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

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