I'm having an issue with my car. What do I do?
If you're within 30 days of your purchase, you’re still covered by our limited warranty. In CT, MN, and RI, it’s 60 days/3,000 miles (whichever’s first), and in MA, NJ, and NY it's 90 days/4,000 miles (whichever's first). See store for details. To schedule an appointment under your limited warranty, call your nearest CarMax store and select the service option.
If you're beyond the limited warranty period and purchased an optional MaxCare extended service plan that's still valid:
For roadside emergencies, call MaxCare Roadside Assistance at 800-693-5324—available 24/7.
To get service under your MaxCare plan, schedule a service appointment now at one of over 200 CarMax locations.
If you have questions about your MaxCare plan, contact us at 800-519-1511, and we’ll help connect you with your MaxCare provider.