2009 Mercedes-Benz GL320 Customer Reviews

Overall Rating

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2 Customer Reviews
5 Stars
1
4 Stars
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3 Stars
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What customers liked
What they didn't

Poor customer service and BAD 25 point check!

We bought the car on Dec. 8, 2012. One the drive home I realized the radio would not turn on, the I could not hear anyone on the phone and they could not hear me, the back seatbelt was stuck under the seat and the seat was jammed. Then the batteries were low or that connections were bad. Then they had it saing that it had back up sensors and it does not. I took the car back the next day and they kept it saying they woul fix it. We did get a loaner vehicle from them. We did not get our new car back for 6 weeks. When I did get it back the inside had black stains all over the drivers side on all the lineing of the vehicle. Then the repaired radio worked but the speakers on the drivers side (front and back) do not have any sound. The one thing I did not notice (this is my fault for not seeing it) the windshield is sand pitted. The car is nice but the service, customer care and reliability of the 25 point check they advertise is very lacking.

Would recommend to a friend

Love this SUV

I have 57,000 miles on the 2008 GL320 which is the diesel version of the GL model. We have the P1 package, rear seat entertainment, towing and the 19 in wheels as options. Gas mileage is fantastic at 28 - 30 mpg on the hwy we go about 750 miles on 1 tank - awesome! We have had no repairs except for oil changes, alignment and tires. : ) we use Mobil 1, every 10K miles, Tires are the Pirelli Scorpions and will go about 30,000 miles. The paint and interior materials are the best ive seen;first rate, they have withstood two toddlers with juice boxes and baby food and the car looks like new, when cleaned - very impressive. the paint has a fantastic shine even after 2 years. The car tows a 4500 lb boat with ease. This car has air suspension and in the snow you can raise it up about 1 foot so you clear large snow drifts. 32 inches of snow last year without stress - Im very impressed. I don't like the fact that the entertaiment is activated by the remote control in the rear seat. 2 - 5 year olds cant use the system without driver intervention. I hear that they've corrected this. The car is narrower than a full size SUV, which is good for the garage. We purchased a thule cargo carrier to carry extra stuff on long trips. This is the best car that I've owned to date! If you haven't driven one, you are wise to take a look. Many of our friends are afraid fo the diesel, this car has no emissions with the bluetec system, and every truck on the road is driving diesel so fuel is easy to find.

Would recommend to a friend

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