Protect your ride with MaxCare®
Optional MaxCare takes the stress out of unexpected repairs.
5M +
customers served since 2016
$3.5B +
in claims covered since 2016
250+
CarMax Service Centers
MaxCare keeps you covered
Each optional plan covers major systems and parts on your car, with flexible terms, mileage options, and budget-friendly deductibles on any car you purchase.1
MaxCare
MaxCare Plus2
Includes everything in your MaxCare plan, plus:
Your car. Your coverage. Your choice.
Choose the plan that's right for you, with up to 5 years of coverage available on most cars.3
All CarMax purchases
MaxCare
MaxCare Plus
30-day limited warranty
Longer in select states. See store for details.
Comprehensive vehicle protection
Coverage for all major systems, including mechanical and electrical, with only named exclusions4
Emergency roadside assistance
Available 24/7, 365 days a year, effective the day your plan begins5
Rental car or rideshare reimbursement
Up to $50 per day, for up to 10 days6
Tire protection
Repair or replace a damaged tire due to a road hazards
Wheel protection
Repair or replace a damaged wheel or fix cosmetic damage due to a road hazard
Dent & ding repair
Fix minor dents or dings from body panel surfaces using paintless dent repair
What's not covered
Consult the MaxCare or MaxCare Plus contract for a full list of exclusions.
Examples of items not covered by MaxCare are listed below:
Maintenance service and parts, such as batteries, brakes, trim, and wiper blades
Aftermarket accessories or equipment installed after the vehicle purchase date
Breakdowns caused by abuse or misuse
Cost of fuel for Emergency Roadside Assistance fuel delivery
Tires, wheels, and dents (note that these features are covered by MaxCare Plus if they meet the requirements)
In addition to the MaxCare exclusion examples listed, MaxCare Plus does not cover the following:
Damage caused by a vehicle collision or other accident, weather hazards (e.g. hail), or off-road use
Tire repair or replacement due to lack of maintenance or normal wear and tear
Paint repairs on vehicle body
The repair of dents larger than 4 inches long or in diameter
Repairs to plastic or fiberglass panels (e.g., plastic bumper or fender)
The MaxCare difference
Flexible plans that fit your budget
Choose your term length, deductible, and coverage options
CarMax Service Centers
For discounted deductibles and a smooth repair process
RepairPal Certified Shop Network
Get trusted service wherever you are
Comprehensive, worry‑free coverage
Cancel anytime†
† After 30 days (longer in some states), the amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee.
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Schedule an appointment for a MaxCare repair on carmax.com/serviceMaxCare FAQs
Unlike many other service plans that are available today, MaxCare offers named exclusion coverage as opposed to named component coverage. What this means is that there is a specific list of non-covered components and losses. Certain causes of loss such as corrosion and abuse are also excluded. If the item in question is not on the exclusion list, it is covered. We believe that this is the most simple and transparent way to present this information to our Customers. If the item in question is not on the exclusion list, it is covered.
Every car we sell automatically comes with a CarMax 30-day limited warranty. In CT, MN, and RI, it's 60 days/3,000 miles (whichever's first), and in MA, NJ, and NY it's 90 days/4,000 miles (whichever's first). This means your vehicle's major systems, plus hundreds of parts inside and out are covered, including labor. See store for details. MaxCare extended service plans are an optional service you can choose to purchase when you purchase your car. These optional plans can be tailored to your monthly budget and provide coverage of your vehicle's major systems and hundreds of parts, inside and out, for several years.
Yes. All of our cars are CarMax Certified and come with a 30-day limited warranty. In CT, MN, and RI, it's 60 days/3,000 miles (whichever's first), and in MA, NJ, and NY it's 90 days/4,000 miles (whichever's first). See store for written details.
No, MaxCare and MaxCare Plus are entirely optional extended service plans, but many CarMax customers choose it for the peace of mind it brings to long-term used car ownership.
Yes! You can take your vehicle to any licensed service facility in the US or Canada that offers a 6-month/6,000-mile warranty on parts and labor. If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).
If you sell your car, you may either transfer your MaxCare plan to the new owner or cancel your MaxCare plan. If you transfer your MaxCare plan, a transfer fee may apply. If you cancel your MaxCare plan, any refund owed will be calculated based on a pro-rata term and/or mileage, and cancellations may be subject to a cancellation fee.
If your car needs repairs that are covered by your MaxCare plan, you pay your chosen deductible to the repair facility that will be repairing your car. Deductibles are only paid once per visit to the repair facility (regardless of how many repairs are made during that one visit). MaxCare pays the repair facility directly for the covered repairs. If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).
No. MaxCare is only available at the time you purchase your CarMax vehicle.
Request help online here (https://carmax.rsahelp.com/). The digital tool will gather details about your vehicle's problem as well as where you are located to send help to you as quickly as possible. Prefer to call? Contact our 24-hour emergency roadside assistance service provider at 1-800-693-5324.
MaxCare Plus combines the protection of existing MaxCare coverage with additional protection for a vehicle's tires and wheels. It also adds paintless dent repair coverage for small dents and dings.
No, tire, wheel, and dent protection is only offered with a MaxCare Plus plan.
You may cancel your MaxCare or MaxCare Plus plan at any time. The amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee. If you financed your car through one of CarMax's finance sources, any refund amount will be credited to your finance account.
1. MaxCare is administered by third-party administrators. CarMax is not a party to the MaxCare or MaxCare Plus contract.
2. MaxCare Plus is currently not available in CA, SC, OR and the Dulles store
3. Five year term only available for cars with less than 60,000 odometer miles at time of purchase; plan also subject to mileage cap.
4. Deductibles, limitations and exclusions apply. Consult the MaxCare or MaxCare Plus contract for a full list of exclusions; ask an associate for details.
5. Emergency roadside assistance does not include fuel costs. For MaxCare, tire costs are also not included.
6. Substitute transportation reimbursement (10 days up to $50/day) is currently not available in CA, SC, OR, and the Dulles store. Rental reimbursement in these states and stores is limited to $40/day for 7 days. See contract for full details.
Third party administrators
Fidelity Warranty Services P.O. Box 8567 Deerfield Beach, FL 33443 License #60026
Consumer Program Administrators, Inc. CA: Motor Warranty Services of North America, California License, #0E40891 FL and OK: Automotive Warranty Services of Florida, Inc., Florida License #60023, Oklahoma License #44198051 NH: Consumer Program Administrators, Inc. dba Consumer Warranty Program Administrators TX: Consumer Program Administrators, Inc. dba The Administrators of Consumer Programs, Texas License #175 WA: Provider: National Product Care Company; Administrator: Consumer Program Administrators, Inc.
Emergency Roadside Assistance: Cross Country Motor Club, Inc. 400 Rivers Edge Drive Medford, Massachusetts 02155; CA, OR, WI, WY: Cross Country Motor Club of California, Inc. 333 Bush Street San Francisco, California 94104