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Drive every mile with peace of mind

Optional MaxCare takes the stress out of unexpected repairs.

5M +

customers served since 2016

$3.5B +

in claims covered since 2016

250+

CarMax Service Centers

MaxCare protected vehicle

MaxCare keeps you covered

Each optional plan covers major systems and parts on your car, with flexible terms, mileage options, and budget-friendly deductibles on any car you purchase.1

MaxCare

Engine
Electrical systems
Transmission
Climate control
Suspension
Cooling systems
Drivetrain
Electronics
Steering

MaxCare Plus

Includes everything in your MaxCare plan, plus:

Tire
Dents & dings
Wheel

Your car. Your coverage. Your choice.

Choose the plan that's right for you, with up to 5 years of coverage available on most cars.2

All CarMax purchases

MaxCare

MaxCare Plus

30-day limited warranty

Longer in select states. See store for details.

Yes
Yes
Yes

Comprehensive vehicle protection

Coverage for all major systems, including mechanical and electrical, with only named exclusions3

Yes
Yes

Emergency roadside assistance

Available 24/7, 365 days a year, effective the day your plan begins4

Yes
Yes

Rental car or rideshare reimbursement

Up to $50 per day, for up to 10 days

Yes
Yes

Tire protection

Repair or replace a damaged tire due to a road hazards

Yes

Wheel protection

Repair or replace a damaged wheel or fix cosmetic damage due to a road hazard​

Yes

Dent & ding repair

Fix minor dents or dings from body panel surfaces using paintless dent repair

Yes

What's not covered

Consult the MaxCare or MaxCare Plus contract for a full list of exclusions.

Examples of items not covered by MaxCare are listed below:

Maintenance service and parts, such as batteries, brakes, trim, and wiper blades

Aftermarket accessories or equipment installed after the vehicle purchase date

Breakdowns caused by abuse or misuse

Cost of fuel for Emergency Roadside Assistance fuel delivery

Tires, wheels, and dents (note that these features are covered by MaxCare Plus if they meet the requirements)

In addition to the MaxCare exclusion examples listed, MaxCare Plus does not cover the following:

Damage caused by a vehicle collision or other accident, weather hazards (e.g. hail), or off-road use

Tire repair or replacement due to lack of maintenance or normal wear and tear

Paint repairs on vehicle body

The repair of dents larger than 4 inches long or in diameter

Repairs to plastic or fiberglass panels (e.g., plastic bumper or fender)

The MaxCare difference

Flexible plans that fit your budget

Choose your term length, deductible, and coverage options

CarMax Service Centers

For discounted deductibles and a smooth repair process

RepairPal Certified Shop Network

Get trusted service wherever you are

Comprehensive, worry‑free coverage

Cancel anytime†

† After 30 days (longer in some states), the amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee.

Already have MaxCare?

Download the app
Access MaxCare plan details anytime: coverage, contacts, and service scheduling
Schedule appointment
Schedule an appointment for a MaxCare repair on carmax.com/service

MaxCare FAQs

Your MaxCare contract lists what isn't covered instead of what is. If an item isn't on that list, it's covered. This is called exclusionary coverage.

Not covered with MaxCare (these are examples and not a complete list):

  • Routine maintenance service and parts (batteries, brakes, trim, wiper blades)
  • Aftermarket accessories installed after purchase
  • Breakdowns caused by abuse or misuse
  • The cost of fuel during roadside fuel delivery
  • Certain causes of loss, such as corrosion and abuse
  • Tire replacement during roadside help for a flat
  • Tires, wheels, and dents

MaxCare Plus combines all the protection of MaxCare with added road hazard coverage for your car's tires and wheels, plus paintless dent repair for small dents and dings.

Not covered with MaxCare Plus (these are examples and not a complete list):

  • Damage from collision, accident, weather (e.g., hail), or off-road use
  • Tire repair or replacement from lack of maintenance or normal wear
  • Paint repairs on the car's body
  • Dents where the paint is already damaged in the same spot
  • Dents larger than 4 inches
  • Repairs to plastic or fiberglass panels
Review your MaxCare or MaxCare Plus contract for the full list of exclusions.

Every car we sell comes with a CarMax limited warranty covering your car's major systems and hundreds of parts, inside and out, including labor. The standard limited warranty is 30 days (60 days/3,000 miles in CT, MN, RI; 90 days/4,000 miles in MA, NJ, NY, whichever comes first). See store for details.

MaxCare is an optional extended service plan you can buy when you purchase your car. It can be tailored to your monthly budget and extends coverage of your car's major systems and hundreds of parts for up to 5 years, subject to your plan's term and mileage limits.

Yes. All of our cars are CarMax Certified and come with a 30-day limited warranty. In CT, MN, and RI, it's 60 days/3,000 miles (whichever's first), and in MA, NJ, and NY it's 90 days/4,000 miles (whichever's first). See store for written details.

No, MaxCare and MaxCare Plus are entirely optional extended service plans, but many CarMax customers choose it for the peace of mind it brings to long-term used car ownership.

Yes. With MaxCare and MaxCare Plus, you can take your car to any licensed service facility in the U.S. or Canada that offers a 12-month/12,000-mile warranty on parts and labor. If you have a covered repair completed at a CarMax Service Center or a RepairPal® Certified shop, your deductible drops by $50 (state limitations may apply).

You can schedule MaxCare service online at www.carmax.com/service. For a MaxCare Plus tire, wheel, or dent repair, call (800) 731-2834. MaxCare deductibles start as low as $50, and there’s a $0 deductible for MaxCare Plus tire, wheel, and dent repairs.

Yes. If a covered mechanical or electrical repair requires keeping your car overnight, MaxCare includes rental car or ride-share reimbursement, up to $50 a day for up to 10 days. This coverage begins on day one of your covered repair and your MaxCare administrator handles the reimbursement. This benefit applies to covered mechanical and electrical repairs only and does not apply to MaxCare Plus tire, wheel, or dent repairs.

If you sell your car, you may either transfer your MaxCare plan to the new owner or cancel your MaxCare plan. If you transfer your MaxCare plan, a transfer fee may apply. If you cancel your MaxCare plan, any refund owed will be calculated based on a pro-rata term and/or mileage, and cancellations may be subject to a cancellation fee.

If your car needs a covered repair, you pay your chosen deductible to the repair facility. The deductible is paid once per visit, no matter how many repairs are made during that visit, and MaxCare pays the facility directly for covered repairs. Repairs completed at a CarMax service center or a RepairPal® Certified shop reduce your deductible by $50 (state limitations may apply). MaxCare deductibles start as low as $50, and there’s a $0 deductible for MaxCare Plus tire, wheel, and dent repairs.

No. MaxCare is only available at the time you purchase your CarMax vehicle.

You can request roadside help here. We'll ask about the problem and your location so we can send help as quickly as possible. Prefer to call? Contact our 24-hour emergency roadside assistance provider at (800) 693-5324.

MaxCare Plus combines all the protection of MaxCare with added road hazard coverage for your car's tires and wheels, plus paintless dent repair for small dents and dings.

No, tire, wheel, and dent protection is only offered with a MaxCare Plus plan.

You may cancel your MaxCare or MaxCare Plus plan at any time. The amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee. If you financed your car through one of CarMax's finance sources, any refund amount will be credited to your finance account.

1. MaxCare is administered by third-party administrators. CarMax is not a party to the MaxCare or MaxCare Plus contract.

2. Five year term only available for cars with less than 60,000 odometer miles at time of purchase; plan also subject to mileage cap.

3. Deductibles, limitations and exclusions apply. Consult the MaxCare or MaxCare Plus contract for a full list of exclusions; ask an associate for details.

4. Emergency roadside assistance does not include fuel costs. For MaxCare, tire costs are also not included.

Third party administrators

Fidelity Warranty Services P.O. Box 8567 Deerfield Beach, FL 33443 License #60026

Consumer Program Administrators, Inc. CA: Motor Warranty Services of North America, California License, #0E40891 FL and OK: Automotive Warranty Services of Florida, Inc., Florida License #60023, Oklahoma License #44198051 NH: Consumer Program Administrators, Inc. dba Consumer Warranty Program Administrators TX: Consumer Program Administrators, Inc. dba The Administrators of Consumer Programs, Texas License #175 WA: Provider: National Product Care Company; Administrator: Consumer Program Administrators, Inc.

Emergency Roadside Assistance: Cross Country Motor Club, Inc. 400 Rivers Edge Drive Medford, Massachusetts 02155; CA, OR, WI, WY: Cross Country Motor Club of California, Inc. 333 Bush Street San Francisco, California 94104