Finance Customers

Manage your CarMax Auto Finance account

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Stress-free Account Management

Never forget a payment

Set up recurring payments
and payment reminder emails.

Paper-free, clutter free

Say hello to online statements,
goodbye to your shred-pile.

Help at your fingertips

Have questions about your account?
Check out our FAQs.

To set up online payments, you’ll need:

Your CarMax Auto Finance account number


Your date of birth


The last four digits of your SSN


A valid email address


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One iOS and one android phone displaying the carmax car financing app

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You can manage your account securely through the CarMax app.

We're here to help

If you're looking for more than a FAQ page, our customer service team is happy to help.

Phone:(800) 925-3612

Fax:(770) 423-4376

Mon-Fri: 8a-10p, Sat 9a-6p EST

FAQ

If I finance with CarMax, what are my options for making payments?

To manage your account online and make payments online, you’ll first need to setup a MyCarMax account. NOTE: this will include an email verification step. The email can take up to one hour to be delivered. Once you have a MyCarMax login, you will need your CarMax Auto Finance account number (which is listed on your welcome email or letter sent shortly after purchase). Simply log into MyCarMax, click on the “set up new account,” and follow the instructions. If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612. Please write your account number on all forms of payment.

Monthly payments sent by U.S. Mail should be sent to:
CarMax Auto Finance
P.O. Box 3174
Milwaukee, WI 53201-3174
In order to make an additional principal-only payment, you must write your account number and “principal-only payment” on the form of payment.

Final payoffs sent by U.S. Mail should go to:
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160

Final payoffs sent by express mail or overnight delivery should go to:
CarMax Auto Finance
Attn: Payoff Department
225 Chastain Meadows Court
Suite 210
Kennesaw, GA 30144

Western Union
You may go to any Western Union location to have your payment sent to us. Call (800) 238-5772 to find the nearest location. You will need to reference our city code, "CarMax," along with the state code of "Georgia." Please be sure to include your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.

MoneyGram® ExpressPayments® service
You may go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, please provide the clerk with the following: Receive Code "4645," company name "CarMax," city "Kennesaw," state "GA," and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.
Please note: We recommend mailing your payment 7 to 10 days before your due date to ensure that we receive it on time.


When is my first payment due?

You can select the first payment date that works best for you. It can be up to 45 days from your contract date. We’ll also send you a welcome email or welcome letter with your CarMax Auto Finance account information and monthly payment details.


Where do I get my CarMax Auto Finance Account Number?

You can access your CarMax Auto Finance account number on the welcome email or welcome letter you received or you can contact our Customer Service team at (800) 925-3612.


How can I get my account information and access details about my account(s)?

You can access your CarMax Auto Finance account number on the welcome email or welcome letter you received or you can contact our Customer Service team at (800) 925-3612.


How do I request benefits under the Servicemembers Civil Relief Act (SCRA)?

To request benefits under the SCRA, you can:

Submit your request over the phone:
(800) 925-3612 x4077

Submit your request via email:
CAF_SCRA@carmax.com

Note: Please provide your name, phone number, and the last 4 digits of your CarMax Auto Finance account number to expedite the identification of your account and the processing of your request.

Fax your military orders to:
(770) 423-4376

Mail your military orders to:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

If you choose to email, fax, or mail your request, please ensure that you provide the last four digits of your CarMax Auto Finance account number.