Finance Customers
Manage your CarMax Auto Finance account
Sign inStress-free account management
Never forget a payment
Set up recurring payments
and payment reminder emails.
Paper-free, clutter free
Say hello to online statements,
goodbye to your shred-pile.
To set up online payments, you’ll need:
Your CarMax Auto Finance account number
Your date of birth
The last four digits of your SSN
A valid email address
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Get the CarMax app
You can manage your account securely through the CarMax app.
We're here to help
If you're looking for more than a FAQ page, our customer service team is happy to help.
Phone:(800) 925-3612
Fax:(770) 423-4376
Mon-Fri: 8a-10p, Sat 9a-6p EST
All CarMax Auto Finance customers should send payments to:
CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL, 60197-6045
Frequently asked questions
To manage your account and make payments online, you’ll first need to setup a MyCarMax account. NOTE: this will include an email verification step. The email can take up to one hour to be delivered. Once you have a MyCarMax login, you will need your CarMax Auto Finance account number (which is listed on your welcome email or letter sent shortly after purchase). Simply log into MyCarMax, click on the “set up new account,” and follow the instructions. If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612. Please note that access to your online account (and your ability to make online payments) may become restricted based on your account status or payment history (e.g., 75 or more days past due; bankruptcy; or multiple returned payments).
Monthly payments sent by U.S. Mail should be sent to:
CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL 60197-6045To make a principal-only payment, we recommend that you contact us at (800) 925-3612. We're available Monday through Friday 8am-10pm, Saturday 9am-6pm EST.
Final payoffs sent by U.S. Mail should go to:
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160Final payoffs sent by express mail or overnight delivery should go to:
CarMax Auto Finance
Attn: Payoff Department
225 Chastain Meadows Court
Suite 210
Kennesaw, GA 30144
Western Union
You may go to any Western Union location to have your payment sent to us. Call (800) 238-5772 to find the nearest location. You will need to reference our city code, "CarMax," along with the state code of "Georgia." Please be sure to include your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.
MoneyGram® ExpressPayments® service
You may go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, please provide the clerk with the following: Receive Code "4645," company name "CarMax," city "Kennesaw," state "GA," and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.Please note: We recommend writing your account number on all forms of payment. We also recommend mailing your payment 7 to 10 days before your due date to ensure that we receive it on time.
You can select the first payment date that works best for you. It can be up to 45 days from your contract date. We’ll also send you a welcome email or welcome letter with your CarMax Auto Finance account information and monthly payment details.
You can access your CarMax Auto Finance account number on the welcome email or welcome letter you received or you can contact our Customer Service team at (800) 925-3612.
You can access your CarMax Auto Finance account number on the welcome email or welcome letter you received or you can contact our Customer Service team at (800) 925-3612.
To request benefits under the SCRA, you can:
Submit your request over the phone:
(800) 925-3612 x4077Submit your request via email:
CAF_SCRA@carmax.comNote: Please provide your name, phone number, and the last 4 digits of your CarMax Auto Finance account number to expedite the identification of your account and the processing of your request.
Fax your military orders to:
(770) 423-4376Mail your military orders to:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160If you choose to email, fax, or mail your request, please ensure that you provide the last four digits of your CarMax Auto Finance account number.
- CarMax Business Services, LLC -- NMLS #944287
- CarMax Funding Services, LLC -- NMLS #944291
- CarMax Funding Services II, LLC -- NMLS #944308