Finance Customers

Manage your CarMax Auto Finance account

Sign in

We've updated our payment address for regular monthly payments

Stress-free Account Management

Never forget a payment

Set up recurring payments
and payment reminder emails.

Paper-free, clutter free

Say hello to online statements,
goodbye to your shred-pile.

Help at your fingertips

Have questions about your account?
Check out our FAQs.

To set up online payments, you’ll need:

Your CarMax Auto Finance account number


Your date of birth


The last four digits of your SSN


A valid email address


Register Now
One iOS and one android phone displaying the carmax car financing app

Get the CarMax app

You can manage your account securely through the CarMax app.

We're here to help

If you're looking for more than a FAQ page, our customer service team is happy to help.

Phone:(800) 925-3612

Fax:(770) 423-4376

Mon-Fri: 8a-10p, Sat 9a-6p EST


Please note, our new monthly payment address:

All CarMax Auto Finance customers should send payments to:

CarMax Auto Finance

P.O. Box 6045

Carol Stream, IL, 60197-6045

Frequently asked questions