Love Your Car Guarantee

24-hr test drives 30-day returns (up to 1500 mi)

Find Your Car

CarMax’s Love Your Car Guarantee is our way of helping you buy a car that truly fits your life, with 24-hour test drives and 30-day money back returns.

CarMax’s 24-hour test drive is a take-home test drive that gives you up to 24 hours to decide whether a car is right for you. Once you decide, you can purchase or return the car at the store where your test drive originated. Learn More.
Whether you take a 24-hour test drive or not, you now have 30 days (up to 1500 miles) to decide if the car you buy is right for your life. As long as the condition is consistent with when you purchased it and you’ve driven fewer than 1500 miles since your purchase, you can bring it back within 30 days and we’ll help you complete your return. Any refunds due back are typically mailed within 2 weeks of your return date.

Please note, if your financing included negative equity from your trade-in, you can either repay the negative equity or finance it with a different vehicle, subject to financing approval.

See cars your budget will love

Photo of happy couple in a car with a dog

The way it should be

Buy from home or in store

Express pickup and delivery options available
Test drives for real life

24-hour take home test drives
Love it or return it

30-day money back (up to 1500 mi.)
All major systems covered

For 90 days or 4,000 miles (whichever comes first)

Shop All Cars

At CarMax, you can buy online or at your nearest CarMax store. If you purchase in-store, you can still take care of many details from home, including financing and a trade-in offer. If you buy online, you can choose between getting it delivered or picking it up at the store. No matter how you want to get your next car - online, in store, or a little of both – you can at CarMax. See what's available in your area.

CarMax delivery is available within a 60-mile radius of select stores. Not available to customers in all states. Please contact your nearest store for details. Applicable store-to-store shipping fees are due in advance of vehicle delivery and are separate from sales transactions.

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Use the app to save cars and create alerts, scan window stickers on our lot for more details, and even call dibs on a car by holding it for up to 7 days.

Love Your Car Guarantee learn more about love your car guarantee. content opens in popup.

See cars your budget will love

The way it should be

Buy from home or in store learn more about available express pickup and delivery options. content opens in popup.

Test drives for real life learn more about 24 hour test drives. content opens in popup.

Love it or return it learn more about the 30 day money back guarantee. content opens in popup.

All major systems covered learn more about warranty coverage. content opens in popup.

Research popular used cars & SUVs

Popular used cars for sale

Download our app

Shop CarMax your way

Love Your Car Guarantee

Buy from home or in store

Test drives for real life

Love it or return it

All major systems covered