Our purpose

To drive integrity by being honest & transparent in every interaction.

Who we are

At CarMax, our commitment to innovation and iconic customer experiences have made us the nation’s largest retailer of used cars. As the original disruptor of the automotive industry, our “no-haggle” prices transformed car buying and selling from a stressful, dreaded event into the honest, straightforward experience all people deserve. We’ve been raising the bar on customer  experiences ever since.

Today, our customers have the ability to buy completely on their terms, whether that’s online, in the store, or using a seamless combination of both. Couple our flexibility with our industry-leading Love Your Car Guarantee (learn more), including 24-hour test drives and 30-day returns (up to 1500 mi.), and today we’re delivering iconic car buying experiences unlike any you’ve seen before.

  • Love Your Car
    Guarantee
  • 30-day money-back
    (up to 1500 mi)
  • 24-hour test
    drives
  • Home
     delivery*
  • Curbside
    pickup

What matters to us

Above all, we care about people.

Our core values

  • Do the right thing
  • Put people first
  • Win together
  • Go for greatness
Four CarMax associates sit in a row, wearing headphones in an office. The one in front is in focus, smiling and looking off to the right.

Our associates

Our success is possible because of the hard work and dedication of our 25,000+ associates nationwide.  If you join our team, you’ll join a culture of transparency, integrity, and an unwavering focus on doing what’s right for each other, our customers, and our communities. We’re committed to helping you innovate, learn, grow, and shape your career in ways you haven’t even imagined.

A masked Associate and a masked customer are standing in front of a blue car. The customer is touching the car smiling.

Our customers

We put integrity and transparency at the heart of every interaction with you, whether that interaction is online, on the phone, or in person. We are committed to bringing clarity to each decision you make so you can feel confident about buying the car you love – and enjoy the ride while you do it.

A smiling crowd of CarMax associates group together in their “CarMax Cares” t-shirts on a sunny day.

Our communities

We invest both time and resources where we live and work, not only because it’s the right thing to do, but also because we are passionate about helping our communities thrive. Between CarMax and The CarMax Foundation, we have invested over $65 million to date in causes important to our associates.

Three people sitting in chairs, all smiling, inside the CarMax headquarters, on a sunny day.

Our commitment to diversity & inclusion

Our vision is for everyone, everywhere to have the same opportunity to reach their full potential. Our culture of innovation, diversity, and inclusion is grounded in our core values, where winning together is driven by embracing and celebrating our differences. At CarMax, every associate is welcomed, supported, and valued for their unique perspectives and backgrounds.

What we do

  • 220+ stores in 41 states
  • 25,000+ Employees
  • 45,000+ CarMax Certified cars
  • 9+ million cars sold
  • 33+ million cars appraised
  • 9 million cars purchased

There’s more to CarMax than meets the eye

CarMax Auto Finance

Millions of car buyers have financed through CarMax.

Learn about
our financing

CarMax Auctions

Every week, we auction thousands of cars to dealers across the country, achieving a 97–100% sales rate.

Learn about
our auctions

CarMax Service

Between our service centers and our RepairPal® service partners, we help keep  our customer’s cars running smoothly.

Learn about
CarMax service

CarMax in the Community

CarMax and The CarMax Foundation have given back more than $65 million to help our communities thrive.

Learn about
our impact

How we do it

A smiling CarMax service associate polishes a silver car inside the service center.

We focus on our people

For nearly two decades, we have been a Fortune 100 Best Company to Work For®, and it’s because we truly value our people. We have more than 25,000 associates across more than 200 retail locations nationwide, Customer Experience Centers in Phoenix, AZ, Atlanta, GA, Kansas City, MO, and Richmond, VA, CarMax Auto Finance in Atlanta, GA as well as CarMax Digital and Technology Innovation Center and CarMax Home Office in Richmond, VA.

Inside the CarMax downtown Shockoe office, two CarMax associates huddle around a single laptop, collaborating. Another associate stands in the background.

We focus on innovation

Innovation and disruption are how we began, and they are part of the CarMax DNA. To this day, we encourage our associates to explore their curiosity and relentlessly pursue bold, new ideas for delivering experiences that are not only great, but iconic.

We never stop innovating on behalf of our customers.

The relentless efforts of all 25,000 associates nationwide, coupled with the significant investments we’ve made in technology and digital innovation, enable us to deliver an iconic experience the way only CarMax can.

Bill Nash President & CEO of CarMax
Bill Nash, wearing his blue CarMax polo shirt and smiling.