There’s a lot to love
about CarMax
Our purpose
To drive integrity by being honest & transparent in every interaction.At CarMax, our commitment to innovation and iconic customer experiences has made us thenation's largest retailer of used cars. As the original disruptor of the automotive industry, our "no-haggle" prices transformed car buying and selling from a stressful, dreaded event into the honest, straightforward experience all people deserve. We've been raising the bar ever since to help provide the most customer-centric car buying and selling experience in the industry.
Today, we offer an empowering experience that puts customers in control of their car buying and selling journey every step of the way. Customers can shop and sell their way, whether that's online, in the store, or a seamless combination of both. And as we move into the future, we stay committed to transparency, innovation, and creating iconic experiences for our customers.
Upfront prices, CarMax Certified quality, and detailed history reports on every car
Shop online, in-store, or both. We provide no-pressure help along the way.
10-day returns and 90-day or 4,000 mile limited warranty (whichever comes first)
See store for written details
What matters to us
Above all, we care about people
Our core values
Do the right thing
Put people first
Win together
Go for greatness
Our associates
Our success is possible because of the hard work and dedication of our 30,000+ associates nationwide. If you join our team, you’ll join a culture of transparency, integrity, and an unwavering focus on doing what’s right for each other, our customers, and our communities. We’re committed to helping you innovate, learn, grow, and shape your career in ways you haven’t even imagined.
Our customers
We put integrity and transparency at the heart of every interaction with you, whether that interaction is online, on the phone, or in person. We are committed to bringing clarity to each decision you make so you can feel confident about buying the car you love – and enjoy the ride while you do it.
Our communities
We invest both time and resources where we live and work, not only because it’s the right thing to do, but also because we are passionate about helping our communities thrive. Between CarMax and The CarMax Foundation, we have invested over $115 million to date in causes important to our associates.
Inclusion and belonging for everyone
At CarMax, we believe everyone, everywhere should have the same opportunity to reach their full potential. We celebrate and champion a culture of inclusion, connection, and belonging that values diversity of perspective, experience, and thought. Through our programs and strategic partnerships, we actively champion access and create opportunities that open new doors. Learn more
What we do
250+
stores in 41 states
30,000+
employees
45,000+
CarMax Certified cars
13+ million
cars sold
45+ million
cars appraised
15+ million
cars purchased
There's more to CarMax than meets the eye
How we do it
We focus on our people
For over two decades, we have been a Fortune 100 Best Company to Work For®, and it’s because we truly value our people. We have more than 30,000 associates across 250+ retail locations nationwide, Customer Experience Centers in Phoenix, AZ, Atlanta, GA, Kansas City, MO, Henderson, NV, Kenosha, WI, Denver, CO, Dallas, TX, and Richmond, VA, CarMax Auto Finance in Atlanta, GA as well as CarMax Digital and Technology Innovation Center and CarMax Home Office in Richmond, VA.
We focus on innovation
Innovation and disruption are how we began, and they are part of the CarMax DNA. To this day, we encourage our associates to explore their curiosity and relentlessly pursue bold, new ideas for delivering experiences that are not only great, but iconic.