Drive every mile with peace of mind

Every car we sell automatically comes with a CarMax limited warranty even if your car is still covered under the manufacturer’s warranty. This means your vehicle’s major systems, plus hundreds of parts inside and out are covered, including labor. We offer a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for written details. MaxCare extended service plans are an optional service you can choose to purchase when you purchase your car. These optional plans can be tailored to your monthly budget and provide coverage of your vehicle’s major systems and hundreds of parts, inside and out, for several years.

Yes. All of our used cars are CarMax Certified and come with a 90 day/4,000-Mile (whichever comes first) Limited Warranty. See store for written details.

No, MaxCare is an entirely optional extended service plan, but many CarMax customers choose MaxCare for the peace of mind it brings to long-term car ownership.

Unlike many other service plans that are available today, MaxCare offers named exclusion coverage as opposed to named component coverage. What this means is that there is a specific list of non-covered components and losses. Certain causes of loss such as corrosion and abuse are also excluded. If the item in question is not on the exclusion list, it is covered. We believe that this is the most simple and transparent way to present this information to our Customers. If the item in question is not on the exclusion list, it is covered.

No. MaxCare is only available at the time you purchase your CarMax vehicle.

Yes, you can include MaxCare in your monthly payment or purchase it upfront using a credit card, cash or check.

If your car needs repairs that are covered by your MaxCare plan, you pay your chosen deductible to the repair facility who will be repairing your car. Deductibles are only paid once per visit to the repair facility (regardless of how many repairs are made during that one visit). MaxCare pays the repair facility directly for the covered repairs.

If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).

You may cancel your MaxCare plan at any time. The amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee. If you financed your car through one of CarMax's finance sources, any refund amount will be credited to your finance account.

Yes! You can take your vehicle to any licensed service facility in the US or Canada that offers a 6-month/6,000-mile warranty on parts and labor. If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).

Request help online here. The digital tool will gather details about your vehicle's problem as well as where you are located to send help to you as quickly as possible. Prefer to call? Contact our 24-hour emergency roadside assistance service provider at 1-800-693-5324.

If you sell your car, you may either transfer your MaxCare plan to the new owner or cancel your MaxCare plan. If you transfer your MaxCare plan, a transfer fee may apply. If you cancel your MaxCare plan, any refund owed will be calculated based on a pro-rata term and/or mileage, and cancellations may be subject to a cancellation fee.