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Skye, our AI assistant, is available 24/7 and can help you find the right car or answer any questions.
We can help with car buying, selling, shipping, or shopping. Call Mon–Sat: 9am–9pm & Sun: 11am–10pm local time.
Contact CarMax Auto Finance
Get help with questions about car payments, loan payoffs, and more. Hours are Mon–Fri: 8am–10pm and Sat: 9am–6pm ET.
(800) 925-3612Contact Customer Relations
Share feedback or concerns about your experience. We’re here to help. Hours are Mon–Fri: 9am–8pm ET.
(800) 519-1511MaxCare® information
Access your MaxCare plan details, schedule service, and get roadside assistance from your dashboard.
Go to your planOther resources
Connect with our Customer Relations team through our social channels.
CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com opens in a new window., or you can contact The Foundation directly.
- Address
- The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238