FAQ & Support

Find answers or connect with a human.

Browse FAQ

Get answers to everything from how we choose our cars to how to make payments.

Get answers to everything from how we choose our cars to how to make payments.

Finding a car Seeing a car Buying a car Selling a car Financing Warranties Making payments Safety recalls

Reach a car-buying expert

Send us a message with any question about any car:

Message us

Response time < 1 hour, during business hours

Want to talk to someone over the phone? Give us a call:

(703) 956-7083

Hours are Mon—Fri: 10am—9pm, Sat: 9am—9pm, and Sun: 11am—7pm EST

Contact CarMax Auto Finance

For questions about your CarMax Auto Finance account:

(800) 925-3612

Hours are Mon—Fri: 8am—10pm and Sat 9am—6pm EST

Visit your local CarMax

Drop by to ask about specific cars, test drives, or anything.

Your local CarMax in Sterling, VA

Not your store? Change your location

Address

45210 Towlern Place
Sterling, VA 20165
(703) 956-7083

Hours

Showroom:
Mon—Fri10AM—9PM
Sat9AM—9PM
Sun11AM—7PM
Service Center:
Mon—Fri7:30AM—6PM

Other Resources

Marketing vendor inquiries

Address
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Email
marketing_carmax@carmax.com