Get answers to everything from how we choose our cars to how to make payments.
FAQ & Support
Find answers or connect with a human.
Reach a car-buying expert
Send us a message with any question about any car:
Message us
Want to talk to someone over the phone? Give us a call:
(703) 956-7083Hours are Mon—Fri: 10am—9pm, Sat: 9am—9pm, and Sun: 11am—7pm EST
Contact CarMax Auto Finance
For questions about your CarMax Auto Finance account:
(800) 925-3612Hours are Mon—Fri: 8am—10pm and Sat 9am—6pm EST
Visit your local CarMax
Drop by to ask about specific cars, test drives, or anything.
Your local CarMax in Sterling, VA
Not your store? Change your locationHours
| Days | Hours |
|---|---|
| Mon—Fri | 10AM—9PM |
| Sat | 9AM—9PM |
| Sun | 11AM—7PM |
| Days | Hours |
|---|---|
| Mon—Fri | 7:30AM—6PM |
Other Resources
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- Address
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CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (800) 519-1511
- Online
- CarMax Customer Service
-
- Address
-
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - marketing_carmax@carmax.com
-
- Online
- Media Center
-
- Address
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Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (844) 765-5757
- Online
- Please email a complete Supplier Inquiry Form to supplier@carmax.com
Corporate Home Office
- Address
-
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (800) 519-1511
- Online
- CarMax Customer Service
Marketing vendor inquiries
- Address
-
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - marketing_carmax@carmax.com
News media inquiries
- Online
- Media Center
Supplier inquiries
- Address
-
Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (844) 765-5757
- Online
- Please email a complete Supplier Inquiry Form to supplier@carmax.com