FAQ & Support

Find answers or connect with a human.

Browse FAQ

Get answers to everything from how we choose our cars to how to make payments.

Get answers to everything from how we choose our cars to how to make payments.

Reach a car-buying expert

Send us a message with any question about any car:

Message us

Want to talk to someone over the phone? Give us a call:

(703) 956-7083

Hours are Mon—Fri: 10am—9pm, Sat: 9am—9pm, and Sun: 11am—7pm EST

Contact CarMax Auto Finance

For questions about your CarMax Auto Finance account:

(800) 925-3612

Hours are Mon—Fri: 8am—10pm and Sat 9am—6pm EST

Visit your local CarMax

Drop by to ask about specific cars, test drives, or anything.

Your local CarMax in Sterling, VA

Not your store? Change your location

Address

45210 Towlern Place
Sterling, VA 20165
(703) 956-7083

Hours

Showroom hours:
Days Hours
Mon—Fri10AM—9PM
Sat9AM—9PM
Sun11AM—7PM
Service Center hours:
Days Hours
Mon—Fri7:30AM—6PM

Other Resources

Address
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone
(800) 519-1511
Online
CarMax Customer Service
Address
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Email
marketing_carmax@carmax.com
Online
Media Center
Address
Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone
(844) 765-5757
Online
Please email a complete Supplier Inquiry Form to supplier@carmax.com

Marketing vendor inquiries

Address
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Email
marketing_carmax@carmax.com