CarMax Digital Accessibility Statement

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Our Policy & Commitment

CarMax is committed to accessibility, diversity and inclusion. We are working to ensure our websites and online services are accessible for all customers, including people with disabilities. We have made a commitment to follow the W3C Web Content Accessibility Guidelines 2.1 opens in a new window. (WCAG 2.1 levels A and AA) standards. We are also firmly dedicated to complying with the Americans with Disabilities Act (ADA) and the California Consumer Privacy Act (CCPA).

Digital Accessibility Statement

As we work toward meeting the WCAG 2.1 Level A and Level AA standards, we continue to develop our digital accessibility compliance program, which includes coordination with our accessibility partners, as well as designing, developing and testing CarMax’s websites and online services for conformance to the standards.

CarMax’s Accessibility Features

Following are examples of some of the issues that we are addressing on CarMax’s websites and online services:

  • Structural Markup: We are working to ensure semantic elements and techniques are used – such as headings, lists, paragraphs, and WAI-ARIA markup – to help make sure that users of assistive technology can understand the content and navigate our site more easily.
  • Text Equivalents: People who either can’t see images or hear audio may need some form of a text equivalent to interact with our sites. We are working to make sure that images and media on our websites are accessible through alternative text equivalents.
  • Keyboard Access: We are making efforts to help make sure that keyboard-only users can navigate and use CarMax’s websites and online services.
  • Consistency: We are working to apply accessibility best practices consistently across all CarMax’s websites and online services.


If you would like further information about CarMax’s accessibility efforts, or have other accessibility questions or feedback, please contact:

1-800-519-1511 or