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Terms of Use

Last updated August 10, 2018


Thank you for visiting CarMax Business Services, LLC and its affiliates (referred to in these Terms of Use as “CarMax,” “us,” or “we”) provide websites, networks, mobile applications, and other services to you when you visit or shop at, use CarMax products or services, and use CarMax applications for mobile devices (collectively referred to as the “Website”). We hope that you find our Website to be a useful part of your car-buying experience. Please note that the services CarMax provides to you through the Website are subject to the terms and conditions in the following Website Agreement, which explains the permissible and prohibited activities on the Website.


If any information we have about you is incorrect or any information contained in this Terms of Use is inaccurate, we will gladly correct it. Simply Email us, noting the incorrect information and the correction. We reserve the right to verify the correctness of any information provided.

Website Agreement

Acceptance of Terms of Use

The terms and conditions in this Website Agreement govern your use of the Website. Please take a few moments to review this information carefully. By using the Website, you agree not to use this website in contravention of these terms and conditions.

The Website is intended for use only by citizens of the United States of America (excluding unincorporated territories, Puerto Rico and Guam), eighteen (18) years of age or older, who have the capacity to enter into a valid contract; by accessing the Website, you represent and affirm that you meet these requirements CarMax reserves the right to amend any part of the Website at any time without notice and without incurring any obligation. We encourage you to periodically review this Terms of Use and Website Agreement for amendments.


In compliance with the Children's Online Privacy Protection Act, CarMax does not knowingly or intentionally solicit or collect information from minors, and our marketing is not directed at minors. If we determine that a user is under eighteen (18) years of age and has submitted information by way of our Website, we will immediately delete such information.

Accuracy of Website Information

CarMax designed its Website to meet your car-shopping needs by providing you with accurate and up-to-date information about CarMax's inventory across the country. Despite our best efforts, however, it is inevitable that some inaccuracies may occasionally be present, including but not limited to incorrect statements of prices for or accessories on particular vehicles. Additionally, photographs of automobiles found on the CarMax Website are photographs of the actual vehicles; however, their color and general appearance may appear differently based on your monitor and color settings. For this reason, please contact the store location where a vehicle is located to confirm the accuracy of the contents of our Website before you visit that store location. Further, CarMax reserves the right to change product pricing and specifications, as well as the terms of our guarantees and warranties without notice.

Ownership and Proprietary Rights

You acknowledge and agree that all contents and materials available on the Website are protected by copyrights, trademarks, service marks, patents, trade secrets, and/or other proprietary or intellectual property rights and laws. By permitting you to access and use the Website, CarMax has not granted you a license of any kind to use this information for any purpose (including, but not limited to, commercial purposes) without the express written consent of CarMax; however, vehicle information and the online credit application may be printed for your non-commercial, personal use only. You may not otherwise amend, copy, create derivative works from, reverse engineer, display, distribute, edit, license, modify, reproduce, rent, sell, and/or transmit any part of the Website. You may not use any meta tags or any other "hidden text" utilizing CarMax's name or trademarks without the express written consent of CarMax. In addition, you may not use any robot, spider, site search/retrieval application or other manual or automatic devices to retrieve, index, “scape,” “data mine” or otherwise gather any content from, or reproduce or circumvent the navigational structure or presentation of the Website, without CarMax’s express prior written consent. Deep linking, direct linking, framing, page-jacking, spoofing, and hacking is strictly prohibited.

NOTICE: Many of the vehicle images or video contained herein are owned by EVOX Productions LLC ("EVOX") and are protected under United States and international copyright law. EVOX reserves the right to pursue unauthorized users of its individual copyrighted images contained herein. These and other violations of EVOX intellectual property rights may result in your liability for actual damages and loss of income to EVOX and profits you derive from this appropriation, or alternatively, for statutory damages per infringed work, plus all costs and attorneys fees. Access to and use of these images or video is restricted by the terms and conditions of a license agreement. Unauthorized use, reproduction, creation of derivative works, transmission, display or distribution of these images or video is strictly prohibited. EVOX reserves the right to pursue all legal and equitable remedies against unauthorized uses.

Intellectual Property

CA (stylized design), CARMAX, CARMAX (with dashes), CARMAX AUCTIONS (design), CARMAX (stylized design-Color), CARMAX AUCTION PERKS, CARMAXAUCTIONS.COM, CARMAX AUTO FINANCE, CARMAX CARES (design), CARMAX CARES (words only), CARMAX CERTIFIED QUALITY INSPECTION, CARMAX FOUNDATION (with dotted line above foundation), CARMAX SERVICE CENTER (design), CARMAX THE AUTO SUPERSTORE, CARMAX THE AUTO SUPERSTORE (design & letters), CARMAX.COM, CM (stylized design), MAXCARE, THE AUTO SUPERSTORE, THE CARMAX FOUNDATION, THE GLOVEBOX, THE WAY CAR BUYING SHOULD BE., and WE'LL BUY YOUR CAR EVEN IF YOU DON'T BUY OURS! are all registered trademarks or service marks of CarMax. Any unauthorized use, replication, or other violations of trademark law will be prosecuted. All other trademarks not owned by CarMax or its subsidiaries that appear on this site are property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CarMax.

Warranty Disclaimer


Incentives Offered by Manufacturers

Rebates, customer cash, dealer cash, coupon offers, and other incentives provided by vehicle manufacturers are subject to the terms specified by the manufacturer. These terms include, among others, the timeframe of the offer and limitations on quantities and/or combinations with other offers.

Driver’s License Information

As part of services CarMax offers through the Website, you may be required to provide CarMax with a copy or image of your driver’s license. By providing CarMax with a copy or image of your driver’s license, you agree that CarMax may scan the license and use and retain the information contained therein in a manner permitted by applicable law.

Usage and Ownership of Customer Information

All information submitted to CarMax through our Website becomes and remains the property of CarMax. Consequently, we may use any information you submit for any purpose we deem appropriate in accordance with this Terms of Use and our Privacy Policy. We maintain strict physical, electronic and administrative safeguards to protect your personal information from unauthorized or inappropriate access. 

Links to Third Party Websites

While using the Website, you may choose to link to third-party websites that are not affiliated with CarMax. CarMax assumes no responsibility for the content of these third-party websites, or any subsequent links, and has no control over the contents found there. For this reason, we do not represent or warrant that the contents of any third-party website are accurate or compliant with state or federal law, or compliant with copyright or other intellectual property laws. All opinions expressed on third-party websites are not necessarily those of CarMax, and CarMax does not endorse the contents of these third-party websites in any way. Also, CarMax assumes no responsibility for webcasting or any other form of transmission received from any linked website. You rely on the contents of a third-party website at your own risk you assume all responsibilities and consequences resulting from such reliance. CarMax is providing these links to you as a convenience only, and the inclusion of any link does not imply endorsement of the site, its contents, and/or any products or services offered by the owner(s) of the site. Pursuant to Section 230 of the Communications Decency Act, providers of interactive computer services shall not be treated as the publisher or speaker of any information provided by another information content provider.

Violations of Website Agreement

In the event you violate or attempt to violate any part of this Website Agreement, CarMax reserves the right to terminate your access to the Website immediately, at our sole discretion, with or without notice of any kind. We also reserve the right to involve and cooperate with law enforcement agencies, and to pursue a civil lawsuit or criminal prosecution for any and all alleged or actual illegal activities involving the Website.

Reservation of Rights

Any and all rights not expressly granted to you in this Terms of Use and this Website Agreement are hereby reserved by CarMax.

Procedure for Alleging Copyright Infringement

A. DMCA Notice. CarMax will respond appropriately to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act ("DMCA"), as set forth below. If you own a copyright in a work (or represent such a copyright owner) and believe that your (or such owner’s) copyright in that work has been infringed by an improper posting or distribution of it via the Website, then you may send us a written notice that includes all of the following:

  • a legend or subject line that says: "DMCA Copyright Infringement Notice";
  • a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
  • a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the website on which the material appears);
  • your full name, address, telephone number, and e-mail address;
  • a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and,
  • your physical signature or, if sent within an email (rather than in a physical document or a digital document attached to an email), your name typed followed by "//s//", which will serve as your electronic signature.

CarMax will only respond to DMCA Notices that it receives by mail, e-mail or facsimile at the addresses below:

By Mail:
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Attn: Legal Department/Infringement Notice

By E-Mail:

By Fax:
(804) 217-6819

It is often difficult to determine if your copyright has been infringed. CarMax may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and CarMax may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.

Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

We may send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.

Without limiting CarMax’s other rights, CarMax may, in appropriate circumstances, terminate a repeat infringer’s access to this website and any other website owned or operated by CarMax.

B. DMCA Counter-Notification. If access on the Website to a work that you submitted to CarMax is disabled or the work is removed as a result of a DMCA Notice, and if you believe that the disabled access or removal is the result of mistake or misidentification, then you may send us a DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain the following information:

  • a legend or subject line that says: "DMCA Counter-Notification";
  • a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the URL of the website from which the material was removed or access to it disabled);
  • a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
  • your full name, address, telephone number, e-mail address, and the username of your account;
  • a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Eastern District of Virginia), and that you will accept service of process from the person who provided DMCA notification to us or an agent of such person; and
  • your physical signature or, if sent within an email (rather than in a physical document or a digital document attached to an email), your name typed followed by "//s//", which will serve as your electronic signature.

Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than 10 and not more than 14 business days following receipt of the DMCA Counter-Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Website. You should also be aware that we may forward the DMCA Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.

Required California Disclosure: CA Supply Chain Transparency

CarMax recognizes the serious nature of the crimes of human trafficking and slavery. CarMax has taken and will take every reasonable effort to ensure that its supply chain is free of products that are tainted by human trafficking. Because all of the vehicles sold by CarMax in California are used vehicles, and all of the replacement parts CarMax uses in its reconditioning process are purchased from other retailers, CarMax believes that it has taken all necessary steps to audit and reasonably mitigate the risk that its products are tainted by the crimes of human trafficking and slavery.

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