Thank you for visiting carmax.com. CarMax Business Services, LLC and its affiliates (referred to in these
services to you when you visit or shop at carmax.com, use CarMax digital products or services, and use
CarMax applications for mobile devices (collectively referred to as “Services”). CarMax provides the
TO ARBITRATE THAT MAY REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN
IN A JURY TRIAL OR ANY OTHER COURT PROCEEDINGS. IT ALSO REQUIRES YOU TO GIVE UP YOUR RIGHT TO PARTICIPATION
IN CLASS ACTIONS OF ANY KIND. THE ARBITRATION AGREEMENT IS FOUND IN THE
“DISPUTES” SECTION BELOW.
most recent revisions will appear at the top of this page, so check back often.
including all persons, entities, and digital engines of any kind that harvest, crawl, index, scrape, spider,
or mine digital content by an automated or manual process (collectively, “you” and “your”). Your use of the
of Use or any other terms and conditions that apply to the Services, then your access to and use of the
Services is unauthorized, and CarMax reserves the right to terminate, suspend, and/or restrict your ability
to access, visit and/or use the Services and to refuse to honor any of our purported obligations under these
access, visitation, and/or use of the Services. We reserve the right, in addition to other remedies, to take
any technical, legal or other actions we deem necessary, with or without notice, to prevent violations and
enforcement agencies, and to pursue a civil lawsuit or criminal prosecution for any and all alleged or
actual illegal activities involving the Services.
CarMax may modify, suspend, discontinue, or terminate your right to use part or all of the Services at any
time without notice to you, and in that event, we may modify the Services to make them inoperable. CarMax
will not be liable to you should it exercise those rights.
Additional terms and conditions apply to some Services (for example, CarMax Auto Finance Online Account
Services Agreement, E-Sign Consent and Agreement, Text Message Terms and Conditions), and these terms can be
II. Eligibility & Jurisdiction; Content; License and Access
Eligibility & Jurisdiction
The Services are controlled and operated by CarMax from the United States and are not intended to subject
CarMax to the laws or jurisdiction of any state, country, or territory other than the United States
(excluding unincorporated territories, Puerto Rico, and Guam). CarMax does not represent or warrant that the
Services or any part thereof is appropriate or available for use in any particular jurisdiction other than
the United States. We may limit the Services’ availability, in whole or in part, to any person, geographic
area or jurisdiction we choose, at any time and in our sole discretion.
The Services are intended only for use in the United States by individuals who are 18 years of age or older
and who have the capacity to enter into a valid contract. By accessing the Services you represent and affirm
that you meet these requirements. If you choose to access this site from a location outside the United
States, you are responsible for compliance with local laws.
CarMax does not knowingly or intentionally solicit or collect information from minors, and our marketing is
not directed at minors.
graphics, illustrations, creative, copy, artwork, video, audio, music, podcasts, trademarks, trade names,
service marks, games, and other brand identifiers, designs, plans, software, source and object code, data,
algorithms, analysis, statistics, indexes, registries, repositories, and all other content, information, and
materials available on or through the Services, whether provided by CarMax, our licensors, partners vendors,
and/or other service providers (“Content”).
License and Access
personal, non-transferrable license to use the Services and to download and use any CarMax mobile
application (“Mobile Application”) on your mobile device, for your personal, NONCOMMERCIAL use only. As part
of this, you may print, save, download, and share vehicle information, saved searches, your CarMax Auto
Finance account information (subject to the below requirements), any paperwork or other information relating
to your transaction, and the online credit application for your non-commercial, personal use only. This
license does not include any resale or commercial use of any Services or its Content, any collection or use
of any product listings, descriptions, or prices, any derivative use of any Services or its contents, any
downloading, copying, or other use of account information for the benefit of any third party, or any use of
data mining, robots, or similar data gathering and extraction tools.
III. Prohibited Uses
condition of your use of these Services, you warrant to CarMax that you will not use the Services for any
a third party, you may NOT do the following in connection with the Services and Content:
Access and/or use any other person’s User Information (defined below) or account, unless you have their
express permission to do so.
Impersonate, imitate, or pretend to be someone else, by setting up different accounts or otherwise, or
falsely state, represent, or imply any affiliation, association, or connection with a person or entity
when using the Services.
Reproduce, duplicate, adapt, translate, copy, sell, resell, rent, visit, create derivative works of,
timeshare, loan, distribute, otherwise exploit, or otherwise utilize any Services or Content (including
product listings, descriptions, or prices), or any part thereof, for commercial purposes or for any
third party or for use with another service without CarMax’s express written consent.
Make available any User Materials (defined below) through or in connection with the Services that is or
may be in violation of the User Material Guidelines (set out below).
Make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg,
time bomb, spyware, or other computer code, file or program that is or is potentially harmful or
invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware,
software, or equipment.
Interfere with or disrupt the operation of the Services or the systems, networks, or servers used to
make the Services available, including by hacking or defacing any portion of the Services; or violate
any procedure, policy, or requirements of such servers or networks.
Restrict or inhibit another person from using the Services.
Reverse engineer, decompile, or disassemble any portion of the Services, except where such restriction
is expressly prohibited by applicable law.
Remove or modify any copyright or other intellectual property notices that appear in the Services.
Frame or mirror any portions of the Services, or otherwise incorporate or compile any portion of the
Services into any product or service, unless you obtain CarMax’s express written consent.
Use any robot, spider, site search/retrieval application or other manual or automatic devices to
retrieve, index, “scrape,” “data mine” or otherwise gather any Content, or reproduce or circumvent the
navigational structure or presentation of the Services, without CarMax’s express prior written consent.
Cause injury to any person or entity.
Make any commercial, advertising, promotional, or marketing use of the Services and/or Content, except
as permitted by law or as expressly permitted in writing by CarMax.
Use the Services or CarMax’s name, logo, or brand to send any unsolicited or unauthorized materials,
including advertising, promotional materials, email, or other form of solicitation.
Use any meta tags or other hidden text or metadata utilizing a CarMax trademark, logo, URL, or product
name without CarMax’s express written consent.
Harvest or collect personally identifiable information about other users of the Services.
Attempt to do anything or permit, encourage, assist, or allow any third party to do anything prohibited
IV. Account Creation; User Material Guidelines
We may at times require you to register and/or set up an account or profile to access, visit, or use certain
Services or components of the Services, in which case you may be required to create, or you will be provided
with, a password and User ID, and you may be required to provide your name, telephone number(s), email
address, street address, and other personally identifiable information (“User Information”). In addition, we
may ask you to send us similar information via email, SMS, chat, and other technologies. All User
Information submitted to CarMax through whatever channel becomes and remains the property of CarMax subject
to applicable law. Consequently, we may use any User Information you submit for any purpose we deem
maintain strict physical, technical, and administrative safeguards to protect your User Information from
unauthorized or inappropriate access.
You agree, warrant, represent, and guarantee that all User Information you submit to CarMax is true,
accurate, complete, and up to date. You may not impersonate or pretend to be someone else when registering
and/or setting up an account/profile on the Services and/or conducting transactions. If any of your User
Information changes, you must update it via the mechanisms provided.
CARMAX SHALL HAVE NO LIABILITY ASSOCIATED WITH OR ARISING FROM YOUR FAILURE TO MAINTAIN ACCURATE, COMPLETE,
AND UP-TO-DATE USER INFORMATION, INCLUDING YOUR FAILURE TO RECEIVE CRITICAL INFORMATION FROM CARMAX. CARMAX
SHALL NOT BE RESPONSIBLE FOR VERIFYING YOUR USER INFORMATION. CARMAX SHALL NOT BE RESPONSIBLE FOR ANY LOSS
OR DAMAGE YOU MAY SUFFER AS A RESULT OF YOUR SHARING YOUR USERNAME, PASSWORD, AND/OR ONLINE ACCOUNT SERVICES
WITH SOMEONE ELSE. IF YOU PROVIDE YOUR ACCOUNT INFORMATION TO SOMEONE ELSE OR ALLOW SOMEONE ELSE TO ACCESS
AND USE YOUR ONLINE ACCOUNT SERVICES, YOU WILL BE RESPONSIBLE FOR ALL ACTIONS TAKEN BY THAT PERSON.
CarMax reserves the right at any time, without notice, to remove or require a change to any password or User
ID that has been provided to you or otherwise to change the access means or methods for portions of the
You are solely responsible for the following:
Maintaining the confidentiality of your User ID, password, and User Information and
All access, visitation, use of, and activity on your account/profile. You agree that we may, and you
expressly authorize us to, process transactions and registrations for additional services initiated
using your User Information.
You may not sublicense, transfer, sell, rent, or assign your User ID, account/profile, or password to any
third party without CarMax’s written approval.
If you suspect that your account/profile is no longer secure, you must immediately change your User ID
and/or password, if available, and/or close the account/profile.
CarMax is not responsible for errors or negligent use of your account/profiles, including input errors,
negligent handling or sharing of usernames or passwords, and leaving a computer unattended while accessing
online account services.
User Material Guidelines
You are welcome to submit reviews, comments, and other communications, videos, photos, or other content via
the Services or via any CarMax-managed social media channels (e.g., Twitter, Facebook, Instagram, etc.)
(“User Materials”). You acknowledge and agree that you are responsible for all User Materials you make
available on any Services and/or in any CarMax-managed social media channels. You represent and warrant that
(1) you have the authority to grant the rights in such User Materials as set forth below and (2) such User
By submitting User Materials via the Services or via any CarMax-managed social media channels, you grant to
CarMax a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce,
create derivative works from, modify, edit, translate, distribute, publish, perform, sublicense, distribute,
sell, and display, in public or otherwise, any User Materials you make available, in any media or medium, in
any form, format, or forum, and for any purpose, without compensation to you. For this reason, do not send
any User Materials to us that you do not wish to license to us, including any confidential information. You
also grant to CarMax a nonexclusive, worldwide, royalty-free license to use all trademarks, trade names, and
the names and likenesses of any individuals that appear in the User Materials. In addition, you grant CarMax
the right to include the name or other identifying label (e.g., handle) you provide along with the User
Materials, with the understanding that CarMax is under no obligation to attribute such User Materials to
you. You waive any “moral rights” or other rights with respect to authorship or attribution or integrity of
materials regarding User Materials that you may have under any applicable law or theory. You agree you will
indemnify CarMax for all claims relating from any User Materials you supply. CarMax takes no responsibility
and assumes no liability for any User Materials posted by you or a third party.
You agree that you will not make User Materials available on the Services that:
Are false or misleading;
Violate any applicable laws;
Would infringe upon any third party’s intellectual property rights or other rights (without the owner’s
Are obscene, indecent, pornographic, violent, or otherwise objectionable;
Are derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any
other person or entity (as determined by CarMax, in its sole discretion);
Harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender,
sexual orientation, race, ethnicity, age, disability, or any other basis or characteristic recognized by
Contain advertisements, solicitations, or SPAM links to other websites or individuals, without CarMax’s
prior written permission;
Contain or relate to chain letters or pyramid schemes;
Impersonate another business, person or entity, including CarMax, its related entities, employees, and
Violate any policy posted on the Services or on any third-party platform (e.g., social media platforms);
Are intended to cause harm, damage, disable, or otherwise interfere with the Services.
To provide all users of our Services with a positive experience, we may monitor activities on the Services
CarMax shall have the right (but not the obligation) in our sole discretion to edit, move, delete, or refuse
to make any User Materials available through the Services for any reason, including violations of these
for accuracy or unacceptable use or that it will take any specific action – or any action at all – in the
VI. Accuracy of Information; Corrections
Accuracy of Website Information
CarMax designed its Services to meet your car-shopping needs by providing you with accurate and up-to-date
information about CarMax’s inventory and offerings across the country. Despite our best efforts, however, it
is inevitable that some inaccuracies may occasionally be present, including, without limitation, incorrect
information or statements relating to prices for or features/accessories on particular vehicles, the
availability of credit, the terms of any such credit, and any features that may estimate credit terms.
Additionally, the color and general appearance of vehicles in photographs may appear differently in person
depending on your device settings. CarMax does not guarantee the accuracy of such information. All vehicles
are subject to prior sale and may not be available when you are ready for purchase. Further, CarMax reserves
the right to change productor credit pricing and specifications, as well as the terms of our guarantees and
warranties, without notice. You agree that reliance on the vehicle listings and descriptions on the Services
is at your own risk. For this reason, please contact the store location where a vehicle is located to
confirm the accuracy of the contents of our Services before you visit that store location.
Email us, noting the incorrect information and the correction. We
reserve the right to verify the correctness of any information provided.
VII. Third-Party Content, Sites, and Services
Unless otherwise stated or clear from context, references on the Services to any names, marks, products, or
services of third parties, or links to third-party sites or information, are not any endorsement,
sponsorship, or recommendation of the third party or its information, product or services. CarMax assumes no
responsibility for the content of these third-party websites, or any links on those third-party sites,
including any third-party social media or mobile application platform with which the Services operate or
otherwise interact, and CarMax has no control over the contents found there. For this reason, we do not
represent or warrant that the contents of any third-party website are accurate or compliant with state or
federal law, or compliant with copyright or other intellectual property laws. Also, CarMax assumes no
responsibility for webcasting or any other form of transmission received from any linked website. You rely
on the contents of a third-party website at your own risk and you assume all responsibilities and
consequences resulting from such reliance. Other terms may apply to certain, software files contained within
or distributed with the Services that are specifically identified in related documentation (“Third-Party
Software”). Such Third-Party Software license terms shall apply to the corresponding Third-Party Software
When you use the Services, you may also be using the services of one or more third parties, such as a
wireless carrier or a mobile platform provider, (collectively and individually, “Third-Party Services”), and
you acknowledge that your use of those Third-Party Services may be subject to the separate policies and
make available content, data, information, applications or materials from third parties (“Third-Party
Materials”) or provide links to certain third-party websites. By using the Third-Party Services, you
acknowledge and agree that we are not responsible for examining or evaluating the content, accuracy,
completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of
the Third-Party Materials or websites. We do not warrant or endorse and do not assume and will not have any
liability or responsibility to you or any other person for any Third-Party Services, Third-Party Materials
or third-party websites, or for any other materials, products, or services of third parties. Third-Party
Materials and links to other websites are provided solely as a convenience to you. Location data provided by
any Third-Party Services is for basic navigational purposes only, may not be accurate, and is not intended
to be relied upon in situations where precise location information is needed or where erroneous, inaccurate
or incomplete location data may lead to death, personal injury, property or environmental damage. Use of
real time route guidance is at your sole risk. You agree that any Third-Party Services may contain
proprietary content, information and material that is protected by applicable intellectual property and
other laws, including but not limited to copyright, and that you will not use the proprietary content,
information or materials in any way whatsoever except for permitted use of the Third-Party Services.
VIII. Ownership and Proprietary Rights; Intellectual Property
Ownership and Proprietary Rights
You acknowledge and agree that the Services and all Content are protected by copyrights, trademarks, service
marks, patents, trade secrets, and/or other proprietary or intellectual property rights and laws and are the
you may not make use of the Content and Services, and CarMax reserves all rights to the Content and Services
NOTICE: The following sentence applies to certain images owned by EVOX Productions LLC: The automotive
images or video contained herein are owned by EVOX Productions LLC (“EVOX”) and are protected under United
States and international copyright law. EVOX reserves the right to pursue unauthorized users of its
individual copyrighted images contained on the Services. These and other violations of EVOX intellectual
property rights may result in your liability for actual damages and loss of income to EVOX and profits you
derive from this appropriation, or alternatively, for statutory damages per infringed work, plus all costs
and attorneys’ fees. Access to and use of these images or video is restricted by the terms and conditions of
a license agreement. Unauthorized use, reproduction, creation of derivative works, transmission, display or
distribution of these images or video is strictly prohibited. EVOX reserves the right to pursue all legal
and equitable remedies against unauthorized uses.
Notice regarding True Market Value prices: TMV® prices are copyrighted by Edmunds.com, Inc., which reserves
all rights. Edmunds®, True Market Value® and TMV® are registered trademarks of Edmunds.com, Inc.
Edmunds.com, Inc. is not affiliated with this website or app.
CarMax is the owner of a number of registered trademarks and service marks, including, but not limited to,
CA (stylized design), CARMAX, CARMAX (with dashes), CARMAX (stylized design-Color), CARMAX AUCTIONS
(design), CARMAX AUCTION PERKS, CARMAXAUCTIONS.COM, CARMAX AUTO FINANCE, CARMAX CARES (design), CARMAX CARES
(words only), CARMAX CERTIFIED QUALITY INSPECTION, CARMAX FOUNDATION (with dotted line above foundation),
CARMAX SERVICE CENTER (design), CARMAX THE AUTO SUPERSTORE, CARMAX THE AUTO SUPERSTORE (design & letters),
CARMAX.COM, CM (stylized design), MAXCARE, THE AUTO SUPERSTORE, THE CARMAX FOUNDATION, THE GLOVEBOX, THE WAY
CAR BUYING SHOULD BE., and WE’LL BUY YOUR CAR EVEN IF YOU DON’T BUY OURS!. Any unauthorized use,
replication, or other violations of trademark law will be prosecuted. All other trademarks not owned by
CarMax or its subsidiaries that appear on this site are property of their respective owners, who may or may
not be affiliated with, connected to, or sponsored by CarMax.
IX. Digital Millenium Copyright Act — Notice and Counter-Notifications
CarMax will respond appropriately to notices of alleged copyright infringement that comply with the U.S.
Digital Millennium Copyright Act (“DMCA”), as set forth below.
If you believe that your work has been reproduced or used on, or distributed via, the Services in a way that
constitutes copyright infringement, you may notify CarMax’s copyright agent in writing via fax, email, or
first class U.S. mail that includes all of the below content (as required by 17 U.S.C. § 512). The below
procedure is exclusively for notifying CarMax that your copyrighted material may have been infringed. We do
not and will not make any legal decisions about the validity of your claim of infringement or the possible
defenses to a claim. When a clear and valid notice is received pursuant to the guidelines set forth below,
CarMax will respond by either taking down the allegedly infringing content or blocking access to it. CarMax
may contact you to request additional information.
Notices and counter-notices are legal notices distinct from regular activities or communications on or via
the Services. We may publish or share them with third parties in our sole discretion (in addition to
producing them pursuant to a subpoena or other legal discovery request).
The DMCA notice must contain the following information:
a legend or subject line that says: “DMCA Copyright Infringement Notice”;
a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted
works are covered by a single notification, a representative list of such works;
a description of where the material that you claim is infringing or is the subject of infringing
activity is located that is reasonably sufficient to permit us to locate the material (please include
the URL, if applicable, of the website on which the material appears);
your full name, address, telephone number, and e-mail address;
a statement by you that you have a good faith belief that use of the material in the manner complained
of is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that all the information in your notice is accurate,
and that you are the copyright owner (or, if you are not the copyright owner, then your statement must
indicate that you are authorized to act on the behalf of the owner of an exclusive right that is
allegedly infringed); and
your physical signature or, if sent within an email (rather than in a physical document or a digital
document attached to an email), your name typed followed by “//s//”, which will serve as your electronic
CarMax will only respond to DMCA Notices that it receives by mail, e-mail or facsimile at the addresses
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Attn: Legal Department/Infringement Notice
By E-Mail: firstname.lastname@example.orgBy Fax:
It is often difficult to determine if your copyright has been infringed. CarMax may elect to not respond to
DMCA Notices that do not substantially comply with all of the foregoing requirements, and CarMax may elect
to remove allegedly infringing material that comes to its attention via notices that do not substantially
comply with the DMCA.
Please note that the DMCA provides that any person who knowingly materially misrepresents that material or
activity is infringing may be subject to liability.
We may send the information that you provide in your notice to the person who provided the allegedly
infringing work. That person may elect to send us a DMCA Counter-Notification.
Without limiting CarMax’s other rights, CarMax may, in appropriate circumstances, terminate a repeat
infringer’s access to the Services.
If access on the Services to a work that you submitted to CarMax is disabled or the work is removed as a
result of a DMCA Notice, and if you believe that the disabled access or removal is the result of mistake or
misidentification, then you may send us a DMCA Counter-Notification to the addresses above. Your DMCA
Counter-Notification should contain the following information:
a legend or subject line that says: “DMCA Counter-Notification”;
a description of the material that has been removed or to which access has been disabled and the
location at which the material appeared before it was removed or access to it was disabled (please
include the URL, if applicable, of the website from which the material was removed or access to it
a statement under penalty of perjury that you have a good faith belief that the material was removed or
disabled as a result of mistake or misidentification of the material to be removed or disabled;
your full name, address, telephone number, e-mail address, and the username of your account;
a statement that you consent to the jurisdiction of the Federal District Court for the judicial district
in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction
of the United States District Court for the Eastern District of Virginia), and that you will accept
service of process from the person who provided DMCA notification to us or an agent of such person; and
your physical signature or, if sent within an email (rather than in a physical document or a digital
document attached to an email), your name typed followed by “//s//”, which will serve as your electronic
Please note that the DMCA provides that any person who knowingly materially misrepresents that material or
activity was removed or disabled by mistake or misidentification may be subject to liability.
If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop
disabling access to it) in not less than 10 and not more than 14 business days following receipt of the DMCA
Counter-Notification. However, we will not do this if we first receive notice at the addresses above that
the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order
restraining the person who provided the material from engaging in infringing activity relating to the
material on the Services. You should also be aware that we may forward the DMCA Counter-Notification to the
party who sent us the DMCA Copyright Infringement Notice.
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT
TO FILE A LAWSUIT IN COURT.
By using or accessing the Services, you agree to this Disputes Section.
Arbitration is a way of resolving disputes before one or more neutral persons, instead of having a trial in
court before a judge and/or jury.
YOU AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW:
(1) ANY AND ALL CLAIMS (DEFINED BELOW) WILL BE RESOLVED INDIVIDUALLY IN THE FORUM DESIGNATED IN THIS
DISPUTES SECTION, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. YOU GIVE UP YOUR RIGHT TO PARTICIPATE AS A
REPRESENTATIVE OR MEMBER OF A CLASS IN A CLASS ACTION (“CLASS ACTION WAIVER”) AND
(2) IF YOU OR WE CHOOSE ARBITRATION, THEN ARBITRATION SHALL BE MANDATORY AND:
(A) ANY CLAIM WILL BE DECIDED BY ARBITRATION AND NOT IN COURT OR BY A JURY TRIAL;
(B) DISCOVERY AND RIGHTS TO APPEAL ARE LIMITED BY THE ARBITRATION RULES OF THE ARBITRATION ADMINISTRATOR;
(C) OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.
A “Claim” is any claim, dispute or controversy between you and us that in any way arises from or relates to
Initial claims, counterclaims, crossclaims and third-party claims;
Disputes based on contract, tort, consumer rights, fraud and other intentional torts (at law or in
equity, including any claim for injunctive or declaratory relief);
Disputes based on constitutional grounds or on laws, regulations, ordinances or similar provisions; and
Disputes about the validity, enforceability, arbitrability or scope of this Disputes Section or these
Commencing Arbitration. Either you or we may require any Claim to be arbitrated by first sending
to the other party, by certified mail, a written notice of dispute (“Notice”). This Notice shall (1)
describe the nature and basis of the Claim and (2) set forth the specific relief sought. If we do not
reach an agreement to resolve the Claim within 30 days after the Notice is received, you or we may
commence an arbitration proceeding.
Arbitration of a Claim must comply with this Arbitration Provision and the applicable rules and
procedures of the arbitration Administrator. Arbitration is not mandatory for an individual Claim
that you or we may choose to bring in small claims court or the state’s equivalent court, if any. If
that Claim is transferred, removed or appealed to a different court, you or we then may choose
For Non-California Residents: Arbitration is not mandatory for an individual Claim that you or we
may choose to bring in small claims court or the state’s equivalent court, if any. If that Claim is
transferred, removed or appealed to a different court, you or we then may choose arbitration.
For California Residents Only: Arbitration is not mandatory for any Claim for which you may seek
public injunctive relief expressly authorized by statute, or for an individual Claim that you or we
may choose to bring in small claims court or the state’s equivalent court, if any. If the individual
Claim is transferred, removed or appealed to a different court, you or we then may choose
Choosing the Administrator. If you initiate the arbitration proceeding, you may choose either of
the following arbitration Administrators: (1) American Arbitration Association, www.adr.org, (800)
778-7879 or (2) JAMS, www.jamsadr.com, (800) 352-5267. The Administrator you choose will have rules that
apply to the proceeding. Important information regarding the arbitration process and more complete
information regarding arbitration procedures may be found at either Administrator’s website. If the
Administrator you choose is unable or unwilling or ceases to serve as the Administrator, you or we may
choose the other Administrator. If both Administrators are unable or unwilling or cease to serve as the
Administrator, you or we may choose another Administrator, subject to the other’s approval. In all
cases, any arbitrator must be a lawyer or a retired judge with at least 10 years of legal experience. If
we initiate the arbitration proceeding, we will give you 20 days to choose the Administrator. If you do
not choose the Administrator within that time, we will choose one for you. No matter which Administrator
is chosen, you shall have the right to be represented by an attorney of your own choosing, subject to
any limitations in the Administrator’s rules.
Choosing the Location. Any arbitration hearing that you attend must take place at a location
reasonably convenient to your residence.
Paying for Arbitration. Each Administrator charges fees to administer an arbitration proceeding.
This may include fees not charged by a court. When you choose an Administrator, you should carefully
review the fees charged by the Administrator. The fees and costs of any arbitration, including any
initial filing fees, shall be paid in accordance with the rules and procedures of the Administrator.
Each party must pay the expense of that party’s attorneys, experts, and witnesses, regardless of which
party prevails in the arbitration, unless applicable law or the Administrator’s rules, procedures or
standards provide otherwise.
Class Action Waiver. YOU GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. THIS MEANS THAT YOU
MAY NOT BE A REPRESENTATIVE OR MEMBER OF ANY CLASS OF CLAIMANTS OR ACT AS A PRIVATE ATTORNEY GENERAL
IN COURT OR IN ARBITRATION WITH RESPECT TO ANY CLAIM.
NON-CALIFORNIA RESIDENTS: THIS MEANS THAT YOU MAY NOT BE A REPRESENTATIVE OR MEMBER OF ANY
CLASS OF CLAIMANTS OR ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION WITH RESPECT
TO ANY CLAIM.
CALIFORNIA RESIDENTS ONLY: THIS MEANS THAT YOU MAY NOT (I) BE A REPRESENTATIVE OR MEMBER OF ANY
CLASS OF CLAIMANTS OR (II) ACT AS A PRIVATE ATTORNEY GENERAL, EXCEPT TO SEEK PUBLIC INJUNCTIVE
RELIEF EXPRESSLY AUTHORIZED BY STATUTE.
Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one
person’s Claim or Claims. Notwithstanding any other part of this Disputes Section, the validity and
effect of the Class Action Waiver must be determined only by a court and not by an arbitrator. If a
court limits or voids the Class Action Waiver, then this entire Disputes Section (except for this
paragraph) will be null and void.
Right to Discovery. The parties shall have the right to discovery of non-privileged information
and documents relevant to the Claim, subject to the rules and procedures of the Administrator.
Arbitration Result and Right of Appeal. Judgment upon the award given by the arbitrator may be
entered in any court having jurisdiction. In response to a timely request from either party, the
arbitrator must provide a brief written explanation of the basis for any award. The arbitrator’s
decision is final and binding, except for any right of appeal provided by the Federal Arbitration Act.
Any party can appeal the award to a three-arbitrator panel administered by the Administrator, which must
reconsider any aspect of the initial award requested by the appealing party. Reference in this Disputes
Section to the “arbitrator” means the panel of arbitrators if an appeal of the arbitrator’s decision has
been taken. Subject to applicable law, costs of such an appeal will be borne by the appealing party
regardless of the outcome of the appeal, unless applicable law or the Administrator’s rules provide
otherwise. However, we will consider any good faith, reasonable request for us to pay all or any part of
those fees if you are the appealing party.
Governing Law. This Disputes Section is governed by the Federal Arbitration Act and not by any
state arbitration law. The arbitrator must apply applicable statutes of limitations and claims of
privilege recognized at law, and applicable substantive law consistent with the Federal Arbitration Act.
The arbitrator is authorized to award all individual remedies permitted by the substantive law that
would apply if the action were pending in court.
Rules of Interpretation. Except as provided in paragraph (e), if any part of this Disputes
remain enforceable. In the event of a conflict or inconsistency between this Disputes Section and the
you and us, this Disputes Section will govern.
XI. Governing Law; Waiver of Jury Trial
XII. Warranty and Limitation of Liability
What follows applies only to your use of our Services and does not affect any rights you have under the Uniform Commercial Code, applicable laws addressing products liability or rights you have pursuant to our Limited Warranty or return policy.
THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE CONTENT. CARMAX DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SERVICES OR CONTENT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Limitation of Liability
XIV. Driver’s License Information
As part of Services, you may be required to provide CarMax with a copy or image of your driver’s license. By providing CarMax with a copy or image of your driver’s license, you agree that CarMax may scan the license and use and retain the information contained therein in a manner permitted by applicable law.
XV. Export Policy
You acknowledge that any goods or services advertised on the Services and any software or technology purchased, downloaded, or used from the Services are subject to U.S. customs and export control laws and regulations, and you agree to comply with all applicable laws, including, but not limited to, the Export Administration Act of 1979 (50 U.S.C. app. §§ 2401 et seq.); the Export Administration Regulations (15 C.F.R. §§ 730 et seq.) enforced by the U.S. Department of Commerce’s Bureau of Industry and Security; the International Emergency Economic Powers Act (50 U.S.C. §§ 1701 et seq.); the economic sanctions regulations (31 C.F.R. Parts 501-598) enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control; the Foreign Corrupt Practices Act (15 U.S.C. § 78dd-1, et seq.); and the U. S. Anti-boycott laws and regulations (31 C.F.R. Part 760). You agree, represent, and warrant that no Services or Content will be accessed from, downloaded in, released in, carried to, transferred to, transshipped through, exported to, or re-exported to any territory (or resident of such territory), person, entity, or organization to which such Services and Content could not be transferred directly from the United States or by a U.S. person without a license, including, without limitation, to any person, entity, or organization on (1) the Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List as published by the U.S. Department of the Treasury; (2) the Denied Persons List, the Entity List and the Unverified List as published by the Bureau of Industry and Security at the U.S. Department of Commerce, as such lists may be amended from time to time.
You agree that by providing your phone number, CarMax may call and/or send text messages (including through the use of equipment that automatically dials phone numbers) about your interest in a vehicle, financing for any vehicle, for marketing/sales purposes, for appointment information, or for any other servicing or informational purpose related to your account/profile. You do not have to consent to receiving calls or texts to purchase from or sell to CarMax. The CarMax Text Message Terms and Conditions provide additional terms that govern when receiving text messages from CarMax.
XVIII. Mobile Application Users
The following provisions apply to users of CarMax’s Mobile Applications:
Users of iOS Applications
You represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
Mobile Service, Internet, and Service Fees
The use of the Mobile Application requires use of a mobile device and wireless mobile data service, which must be obtained from your wireless carrier, and may require Internet access, which must be obtained from your service provider. You are responsible for obtaining and paying for such additional services and obtaining a suitable device, including all usage charges related thereto. You may be required to send and receive, at your cost, electronic communications related to the Mobile Application, including administrative messages, service announcements, diagnostic data reports, and application updates, from CarMax, your mobile carrier or third-party service providers. If you do not have an unlimited wireless mobile data plan, you may incur additional charges from your wireless service provider relating to your use of the Mobile Application. You are solely responsible for obtaining any additional subscription or connectivity services or equipment necessary to access the Mobile Application, including payment of all third-party fees associated therewith.
The Mobile Application may not work with all devices or all mobile carriers. CarMax makes no representations that the Mobile Application will be compatible with or provided by all mobile carriers. If fees are charged for the Mobile Application, or other third-party service providers charge a fee for the products or services they provide, you agree to pay such fee to the respective party in exchange for your continued use of such products or services. Some services may be subject to different or additional terms (including fees), which you will be required to agree to prior to your use of such services.
Updates, Permissions, Notifications, and Information Received
In order to keep the Mobile Application up to date, we may offer automatic or manual updates at any time and without notice to you. If we elect to provide maintenance or support of any kind, we may terminate that maintenance or support at any time without notice to you.
When you use the Mobile Application, you may grant certain permissions to us for your device, and you may select if and when you want to receive certain notifications through the Mobile Application. Most mobile devices provide you with information about those permissions and notifications.
XIX. Contact Information
If you have a question or complaint regarding the Services, please send an email to email@example.com. You may also contact us by writing to CarMax, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, ATTENTION: Customer Relations.
XX. Notice to California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Services, please send an email to firstname.lastname@example.org or call us at (800) 519-1511. You may also contact us by writing to CarMax, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, ATTENTION: Customer Relations. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Required California Disclosure: CA Supply Chain Transparency
CarMax recognizes the serious nature of the crimes of human trafficking and slavery. CarMax has taken and will take every reasonable effort to ensure that its supply chain is free of products that are tainted by human trafficking. Because all of the vehicles sold by CarMax in California are used vehicles, and all of the replacement parts CarMax uses in its reconditioning process are purchased from other retailers, CarMax believes that it has taken all necessary steps to audit and reasonably mitigate the risk that its products are tainted by the crimes of human trafficking and slavery.