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Selling Your Car to CarMax

false appraisal-appointment Schedule your free appraisal at CarMax At CarMax, we'll buy your car even if you don't buy ours.® Get a real offer and leave with payment in hand. During your visit you can also: (Optional) Your Store: {"Name":null,"DisplayName":null,"ActiveFlag":null,"AddressLine1":null,"AddressLine2":null,"CanSaveAsNearestStore":false,"CanSearchCars":true,"Categories":[],"City":null,"County":null,"DaylightSavingsObserved":false,"DrivingDirections":null,"DrivingDirectionsAddress":null,"EOfficePhoneFax":null,"EOfficePhoneLocal":null,"EOfficePhoneTollFree":null,"GoMessage":null,"HolidayHours":null,"Hours":null,"IsOnlineShoppingEnabled":false,"PhoneNumbersCategories":null,"Latitude":0.0,"Longitude":0.0,"MailingCity":null,"MarketName":null,"MarketNumber":0,"MilesFromCurrentLocation":null,"PhoneFax":null,"PhoneLocal":null,"PhoneLocalMobile":null,"PhoneTollFree":null,"RefinementId":0,"ServiceHours":null,"State":null,"StateName":null,"Status":null,"StatusMessage":null,"SubTitle":null,"TelephoneHours":null,"Emails":null,"TimeZoneId":0,"ZipCode":null,"StoreId":0,"StoreName":null,"AdditionalHeadline":null,"AdditionalDescription":null,"VisibleCategories":[],"IsGrandOpening":false,"StoreSfsrUrl":null,"Availability":null,"StoreSfsrText":null,"IsCarBuyingCenter":false} {"__interceptors":[{}],"TimeHeader":"When Can You Come In?","ContactInfoHeader":"Your Contact Information","FirstNameLabel":"First Name","LastNameLabel":"Last Name","EmailLabel":"E-mail","PhoneNumberLabel":"Phone Number","SecurityIcon":"lock-locked","SecurityLabel":"Secure","CallToActionText":"Submit","CommentLabel":"Questions or Comments? (1500 characters)","CommentMaxLength":1500,"ZipCodeLabel":"ZIP Code","PasswordLabel":"Password","RetypePasswordLabel":"Retype Password","SelectDateLabel":"Select Date","SelectTimeLabel":"Select Time","SelectStateLabel":"Select State","SelectStoreLabel":"Select Store","SelectStoreHeader":"Select A Store","EmailMissingMessage":"E-mail is required","EmailInvalidMessage":"Please enter a valid e-mail","PhoneMissingMessage":"Phone number is required","PhoneInvalidMessage":"Please enter a valid phone number","FirstNameMissingMessage":"First name is required","LastNameMissingMessage":"Last name is required","ZipcodeMissingMessage":"ZIP code is required","ZipcodeInvalidMessage":"Please enter a valid ZIP code","PasswordMissingMessage":"Password is required","PasswordFailsCriteriaMessage":"The password must contain at least 8 characters, including at least one number and one letter, and may not contain spaces.","PasswordDoesNotMatchMessage":"Passwords do not match","ReasonsMissingMessage":"Reason required","DateTimeMissingMessage":"Date and time are required","StateStoreMissingMessage":"Store is required","RetypePasswordMissingMessage":"Retype password is required"} See car(s) Schedule an appraisal Learn more about financing {"__interceptors":[{}],"TitleText":"You've Scheduled An Appraisal Appointment","SubtitleText":"Your appointment is confirmed and the appointment details have been sent to $email. A sales consultant will be in touch soon to answer your questions and go over the details of your visit. Thanks for choosing CarMax! ","FormDetailsLabel":"Appointment Details:","AdditionalQuestionsText":"Please call $contactnumber with any questions or to reschedule or cancel your appointment.","StoreDetailsLabel":"Your Store:","BrowseConfirmationText":"See Car(s)","BrowseConfirmationIcon":"my-carmax-car","AppraisalConfirmationText":"Get An Appraisal","AppraisalConfirmationIcon":"appraisal_appointment","FinanceConfirmationText":"Learn More About Financing","FinanceConfirmationIcon":"buy","HoldACarConfirmationText":"Test Drive This Car","HoldACarConfirmationIcon":"hold"} [{"ErrorCode":"1111","ErrorTitle":"Sorry, This Car Is No Longer Available","ErrorMessage":"Not to worry. We add hundreds of cars every day, and the one you want may become available again. In the meantime, check out the rest of the vehicles we have to offer. You may find one you like even more.","SectionHeader":""},{"ErrorCode":"1109","ErrorTitle":"Sorry, We Can Only Schedule One Appointment At A Time","ErrorMessage":"Need to reschedule or cancel your appointment? Call us at $storePhoneNumber.","SectionHeader":"Appointment Details:"}] SUYC_Appr_LForm https://www.carmax.com/contact-us/appointment/cancel true True False

Get a free appraisal on your car (and a nice offer, too).

Why get your car appraised at CarMax?

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No Obligations

You don't need to buy a car from us to sell your car to us.

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Competitive Offers

We’ll determine a fair offer for your vehicle.

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Sell Your Car Today

You’ll get a real, written offer for your car, not just an estimate, and will leave with payment in hand.

What you will need to bring.

There are a few items that you'll need no matter where you're located. Requirements for selling your car can vary from state to state, so contact your local CarMax if you have questions about what you'll need to bring with you.

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Car Title

Your car’s title or payoff information. All titleholders should be present.

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Registration

Valid and current vehicle registration. This is to confirm ownership.

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Valid ID

Valid state-issued photo ID for all titleholders.

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Keys

All keys and remotes (if originals are missing, your offer may need to be adjusted).

How we determine your offer.

Our trained appraisers have an average of more than five years experience evaluating vehicles. Here’s what they look for:

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VEHICLE CONDITION

Inside and out, from upholstery wear to frame damage.

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Features & Options

The packages, features, and options that make your car unique.

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Vehicle History Report

Servicing and accident records give good insight into a vehicle's background.

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How Your Car Drives

We'll perform a test drive to check things like the brakes and steering.

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Q&A

Q: What do I need to sell my car?

A: Requirements for selling your car can vary from state to state, but there are a few items you’ll need no matter where you are:

- Your car's title or payoff information. All titleholders should be present.
- Valid and current registration
- Valid state-issued photo ID for all title holders
- All keys and remotes

Q: Do I need an appointment for an appraisal?

A: No appraisal appointment is necessary. Just visit your nearest CarMax or call for details. To set up an appointment, contact your nearest CarMax store, or consult a sales consultant.

Q: How does CarMax determine my offer?

A: We review current market conditions as well as your car’s specific year, make, model, mileage, and vehicle history report. We examine your car’s condition inside and out for major defects like frame or flood damage. We also test drive your car and check to see if the brakes and turn signals are working (among other things). If repairs are needed, we may adjust our offer accordingly.

Q: What if all titleholders cannot be present or one is deceased?

A: If all titleholders cannot be present, you must speak to a Business Office associate before selling a car to CarMax.

In some cases, we may be able to accept a Power of Attorney, allowing someone else to sign on the absent titleholder's behalf. If a titleholder is deceased, you may have to transfer the title into your name before CarMax can buy your car. This can usually be done by taking the title and supporting papers to the local titling office. Ask a Business Office associate for more information on this and other conditions that affect the potential sale of your car to us.

Q: Is your offer negotiable?

A: No. We make a written, no-haggle offer on every appraised car.

Q: Will the cleanliness of my car affect the offer?

A: The long-term maintenance and care of your car is what’s most important in determining our appraisal offer.

Q: DO I HAVE TO SELL MY CAR AT THE SAME LOCATION THAT IT WAS APPRAISED?

A: You may sell your car at any CarMax location- with the same written offer for seven days. If your appraisal was completed more than seven days ago, we'll re-appraise your car.

Q: Why does it matter that my offer is good for 7 days?

A: We want to make sure you are confident about selling your car. There’s no pressure to accept our offer and zero hassles as you think about your decision.

Q: WHAT IF I OWE MORE ON MY CAR THAN THE AMOUNT OF YOUR APPRAISAL OFFER?

A: If your pay-off amount is more than the offer for your car, the difference is called "negative equity." In some cases, the negative equity can be included in your financing when you buy a CarMax car. If not, we'll calculate the difference between your pay-off and our offer to you and you can pay CarMax directly. CarMax Car Buying Centers can accept cashier's or certified checks and certified funds. CarMax stores also accept cash and debit cards. If the amount you owe is less than $250, we will accept a personal check. Our written offers are good for seven days, giving you time to get any necessary funds to settle your transaction.

Q: What if I have a lien on my car?

A: We will need to contact your lien holder during business hours to get a 15-day payoff. To pay off the lien, we will need your lien holder's name and phone number, the name(s) on the account, and your lien holder's account number and social security number. If a previously paid-off lien is listed on the title, you'll need both the title and the lien release from the lien holder before we can purchase your car.

Q: Do you buy leased cars?

A: Yes! In most cases, you can sell your leased car in almost the same way as any other financed car. We'll appraise the car then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for trade-in tax savings. Check with your leasing company for complete details.

Q: Can I sell a car on behalf of a company?

A: If you would like to sell a car on behalf of a company, please see a Business Office associate for the requirements needed.

Q: What is a bank draft?

A: A bank draft is a type of check where payment is guaranteed to be available by the issuing bank. It must be deposited and cannot be cashed. Before attempting to draw on the bank draft, consider contacting your bank for information on their hold policy.

Q: I HAVE QUESTIONS. CAN I TALK TO SOMEONE?

A: Yes! We’re ready to answer your questions. Call your local CarMax to connect with an associate.
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Receive a written offer
good for 7 days

You have a full week to consider our offer. Use the time to compare it to other offers if you'd like. Of course, there's absolutely no obligation to buy one of our cars before accepting our offer.

Leave with payment in hand

A bank draft can be issued on the spot if you have the necessary paperwork and accessories with you (e.g. car title, keys, etc.).

What You'll Need
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