Selling Your Car to CarMax
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Schedule your free appraisal at CarMax
At CarMax, we'll buy your car even if you don't buy ours.® Get a real offer and leave with payment in hand.
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Q&A
Q:
What do I need to sell my car?
A:
Requirements for selling your car can vary from state to state, but there are a few items you’ll need no matter where you are:
- Your car's title or payoff information. All titleholders should be present.
- Valid and current registration
- Valid state-issued photo ID for all title holders
- All keys and remotes
Q:
Do I need an appointment for an appraisal?
A:
No appraisal appointment is necessary. Just visit your
nearest CarMax or call for details. To set up an appointment, contact your
nearest CarMax store, or consult a sales consultant.
Q:
How does CarMax determine my offer?
A:
We review current market conditions as well as your car’s specific year, make, model, mileage, and vehicle history report. We examine your car’s condition inside and out for major defects like frame or flood damage. We also test drive your car and check to see if the brakes and turn signals are working (among other things). If repairs are needed, we may adjust our offer accordingly.
Q:
What if all titleholders cannot be present or one is deceased?
A:
If all titleholders cannot be present, you must speak to a
Business Office associate before selling a car to CarMax.
In some cases, we may be able to accept a Power of Attorney, allowing someone else to sign on the absent titleholder's behalf. If a titleholder is deceased, you may have to transfer the title into your name before CarMax can buy your car. This can usually be done by taking the title and supporting papers to the local titling office. Ask a Business Office associate for more information on this and other conditions that affect the potential sale of your car to us.
Q:
Is your offer negotiable?
A:
No. We make a written, no-haggle offer on every appraised car.
Q:
Will the cleanliness of my car affect the offer?
A:
The long-term maintenance and care of your car is what’s most important in determining our appraisal offer.
Q:
DO I HAVE TO SELL MY CAR AT THE SAME LOCATION THAT IT WAS APPRAISED?
A:
You may sell your car at any
CarMax location- with the same written offer for seven days. If your appraisal was completed more than seven days ago, we'll re-appraise your car.
Q:
Why does it matter that my offer is good for 7 days?
A:
We want to make sure you are confident about selling your car. There’s no pressure to accept our offer and zero hassles as you think about your decision.
Q:
WHAT IF I OWE MORE ON MY CAR THAN THE AMOUNT OF YOUR APPRAISAL OFFER?
A:
If your pay-off amount is more than the offer for your car, the difference is called "negative equity." In some cases, the negative equity can be included in your financing when you buy a CarMax car. If not, we'll calculate the difference between your pay-off and our offer to you and you can pay CarMax directly. CarMax Car Buying Centers can accept cashier's or certified checks and certified funds. CarMax stores also accept cash and debit cards. If the amount you owe is less than $250, we will accept a personal check. Our written offers are good for seven days, giving you time to get any necessary funds to settle your transaction.
Q:
What if I have a lien on my car?
A:
We will need to contact your lien holder during business hours to get a 15-day payoff. To pay off the lien, we will need your lien holder's name and phone number, the name(s) on the account, and your lien holder's account number and social security number. If a previously paid-off lien is listed on the title, you'll need both the title and the lien release from the lien holder before we can purchase your car.
Q:
Do you buy leased cars?
A:
Yes! In most cases, you can sell your leased car in almost the same way as any other financed car. We'll appraise the car then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for trade-in tax savings. Check with your leasing company for complete details.
Q:
Can I sell a car on behalf of a company?
A:
If you would like to sell a car on behalf of a company, please see a Business Office associate for the requirements needed.
Q:
What is a bank draft?
A:
A bank draft is a type of check where payment is guaranteed to be available by the issuing bank. It must be deposited and cannot be cashed. Before attempting to draw on the bank draft, consider contacting your bank for information on their hold policy.
Q:
I HAVE QUESTIONS. CAN I TALK TO SOMEONE?
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You have a full week to consider our offer. Use the time to compare it to other offers if you'd like. Of course, there's absolutely no obligation to buy one of our cars before accepting our offer.
Leave with payment in hand
A bank draft can be issued on the spot if you have the necessary paperwork and accessories with you (e.g. car title, keys, etc.).
What You'll Need