Item: Ford Explorer
Rating: 4.3
Author: CarMax

Very family friendly car, averages 21mpg, lots of conveniences. Ive had the car for nearly a year and have added almost 10k miles to it. It is a very capable car, not nearly as truckish as the previo...

Very family friendly car, averages 21mpg, lots of conveniences. Ive had the car for nearly a year and have added almost 10k miles to it. It is a very capable car, not nearly as truckish as the previous generations of Explorers were. I havent had it in serious weather so cannot rate its performance in such an environment. It is a Limited trim car so heavily equipped with features that are very convenient. It has had its A/C charge twice after a noticeable drop in cooling during peak Summer months and is clearly leaking somewhere. It has had a vibration that the Carmax techs were not able to address. It should be noted that they did everything that didnt involve actually changing out a part to fix it unless someone else was paying for it ( there was a recall from Ford on a part, which Carmax scheduled and had taken care of). I also had to replace the serpentine belt tensioner, which did in fact quiet the vibration down, but it is again appearing and a rattling noise also appears at idle.

Pros

Technology and Entertainment: Its got a Lot of luxury features. Ford learned form owning Land Rover. You can see the influences all over the car in its styling and AWD tech.
Interior Space

Cons

Ride and Handling: Vibration has never been fixed after multiple visits. Worse, it can be smooth, but then rough. I thought it might be the roads I was on, but it still get it sometimes on freshly paved smooth road. I think the problem is likely unique to this particular car vs the whole line.

I noticed the other review regarding the rear end. I assume it was an ST with the 3.0 400 HP engine. There is a big issue with a possible fracture that is in the process of a recall. But this only ap...

I noticed the other review regarding the rear end. I assume it was an ST with the 3.0 400 HP engine. There is a big issue with a possible fracture that is in the process of a recall. But this only applies to the ST with the higher HP. I have the ST-Line with 2.3 300 HP engine which should not have that issue. Anyway, I've driven this from Virginia to Colorado and back without a single issue. Super comfortable seats and remarkable gas mileage for such a big vehicle. I got 24 MPG averaging 72 MPH. So far, so good. Even with Ford's issues with recalls, I think this one is a keeper. It is a popular vehicle for a reason.

Pros

Ride and Handling: Rides smoothly with little road noise and the seats are really comfy.
Seat Comfort: The seats are very supportive but soft and welcoming.
Power: For a 4 cylinder, it's surprisingly peppy. Good acceleration.

Before I start my rant, I am not a Karen. I don’t usually leave reviews. This is a honest & legit review. I bought my vehicle Feb 2022, I paid $25,000. In Dec 2022 during the super stormy week where w...

Before I start my rant, I am not a Karen. I don’t usually leave reviews. This is a honest & legit review. I bought my vehicle Feb 2022, I paid $25,000. In Dec 2022 during the super stormy week where we live I went out to my car to find it to be flodded with water. It was leaking from my roof lights as well as my dashboard. My car was usually parked in the garage but was not at this time. I had this vehicle for 10 months, they pride themselves on having them inspected and being reliable cars. I spent $25k to have a car less than one year. My insurance (not carmax) totaled the vehicle due to how much damage was caused. I did not have gap insurance (my mistake) which i understand. What i don’t understand is if the cars are certified and reliable as advertised how in 10 months my car was totaled at no fault of my own. I have contacted the store i purchased the vehicle at well as the corporate office to see if they would make good and pay off the remaining balance or allow me to use the remaining 5k i owe towards another car since it has been a very short time. To sum it up i paid $25k in dec 2022 and in dec 2022 they valued my car at $15k. My car lost $10k value in 10 months.. i put 4k as a down payment, my insurance cut them a check for $15k and i made 10 months of payments. They have made their money on this car but aren’t willing to help when the seals of the car clearly weren’t checked. If this was years down the road and my car had survived many rain seasons and it happened because of ware and tare i would understand but this was the first really wet season i had the vehicle during. The option they gave me is to roll over the money i owe on this loan into a new loan by buying a new vehicle through them. Why would i trust their cars again when they won’t make good on this situation… The cars are clearly not legitimately looked at, maybe only for visual. BUYER BEWARE.

Pros

Interior Space: the car was great. CarMax is not.

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