Used 2013 Ford Explorer for Sale

Before I start my rant, I am not a Karen. I don’t usually leave reviews. This is a honest & legit review. I bought my vehicle Feb 2022, I paid $25,000. In Dec 2022 during the super stormy week where w...

Before I start my rant, I am not a Karen. I don’t usually leave reviews. This is a honest & legit review. I bought my vehicle Feb 2022, I paid $25,000. In Dec 2022 during the super stormy week where we live I went out to my car to find it to be flodded with water. It was leaking from my roof lights as well as my dashboard. My car was usually parked in the garage but was not at this time. I had this vehicle for 10 months, they pride themselves on having them inspected and being reliable cars. I spent $25k to have a car less than one year. My insurance (not carmax) totaled the vehicle due to how much damage was caused. I did not have gap insurance (my mistake) which i understand. What i don’t understand is if the cars are certified and reliable as advertised how in 10 months my car was totaled at no fault of my own. I have contacted the store i purchased the vehicle at well as the corporate office to see if they would make good and pay off the remaining balance or allow me to use the remaining 5k i owe towards another car since it has been a very short time. To sum it up i paid $25k in dec 2022 and in dec 2022 they valued my car at $15k. My car lost $10k value in 10 months.. i put 4k as a down payment, my insurance cut them a check for $15k and i made 10 months of payments. They have made their money on this car but aren’t willing to help when the seals of the car clearly weren’t checked. If this was years down the road and my car had survived many rain seasons and it happened because of ware and tare i would understand but this was the first really wet season i had the vehicle during. The option they gave me is to roll over the money i owe on this loan into a new loan by buying a new vehicle through them. Why would i trust their cars again when they won’t make good on this situation… The cars are clearly not legitimately looked at, maybe only for visual. BUYER BEWARE.

Pros

Interior Space: the car was great. CarMax is not.

The technology is UNREAL, the wipers go on when it starts raining, the bright lights go off on their own when a car is coming toward me, the air conditioned seats, the heated steering wheel, the volum...

The technology is UNREAL, the wipers go on when it starts raining, the bright lights go off on their own when a car is coming toward me, the air conditioned seats, the heated steering wheel, the volume goes down on the radio when I'm in reverse and something is behind me and the sounds goes off all together when the phone rings, the cup holders light up and so does the floor where my feet are and you can change the color too when you want, I could go on and on. I hope it lasts FOREVER!!

Pros

Weather Versatility: The 4 wheel drive for winter
Technology and Entertainment: I didn't even know some of these things existed.
Styling: It is totally a step above all the other SUV's I saw

The power steering has gone out 3 times in less than a year. While the service departments in Memphis and Illinois have been great, the headache of being on the road and the car breaking down is just...

The power steering has gone out 3 times in less than a year. While the service departments in Memphis and Illinois have been great, the headache of being on the road and the car breaking down is just too much! The computer system had a fatal error and then the air went out, had to get a new compressor. I finally had enough! Cutting my losses and going to take the loss on a trade to get out of it, I can't deal with this "hoping" my car does not break down from day to day.