Our culture and values

CarMax is founded on the fundamental principle of integrity, reflected in the way we serve our customers, treat each other, and deliver our products.

Values are the foundation for CarMax operations, and through them we seek to treat everyone—customers, Associates, and investors—with the same level of trustworthiness and ethical practices. We merged the best practices of retail with the automotive industry, building a solid platform that is fair and equitable.

Our values:

  • Customer focus: We go above and beyond to give our customers the best possible retail experience.
  • Respect: We acknowledge the individuality of our Associates and value their contributions.
  • Teamwork: We work together in the best interest of CarMax and our customers.
  • Communication: We share information, exchange ideas, and solicit feedback.
  • Diversity: We embrace the unique attributes of our Associates and work to ensure everyone feels valued and respected.
  • Associate development: We give everyone the opportunity to succeed and grow through training, coaching, and mentoring.
  • Fun: We have fun making car buying fun for customers.
  • Quality: We are quality people, building and selling quality products.
  • Pride: We are proud of what we do and who we are.
  • Continuous improvement: We will never stop improving our systems, our processes, and our policies.

Through our values, we strive to create a company and workplace that is respected and emulated throughout the business world.

Our Code of Business Conduct (PDF) is the embodiment of our values. It provides tools and resources to guide our Associates and to ensure that CarMax conducts its business with integrity.

For ten years in a row, CarMax has been named one of FORTUNE's "100 Best Companies to Work For."

5 million and counting

With more than 5 million cars sold and over 100 locations across the country, we’re changing the way America buys cars. Find out why so many people choose CarMax.