Contact us

1. Contacting Corporate

Most of your questions can be answered by your local CarMax store. You are also welcome to contact us at our Home Office:

  • Write:
    • CarMax Home Office
      12800 Tuckahoe Creek Parkway
      Richmond, VA 23238
  • Call:
    • (800) 519-1511
      Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
2. Contacting CarMax Auto Finance

If you are a CarMax Auto Finance customer, you can find answers to your questions by visiting www.carmaxautofinance.com, or by accessing your account information online when you register with MyCarMax.

You can also contact someone at CarMax Auto Finance in the following ways:

  • By mail:
    • CarMax Auto Finance
      Attn: Customer Service
      P.O. Box 440609
      Kennesaw, GA 30160
  • By phone:
    • (800) 925-3612
      Customer Relations Specialists are available to assist you Monday through Friday, 8:00 am - 10:00 pm EST, Saturday 9:00 am - 6:00 pm EST.

We are only able to address general questions about CarMax Auto Finance via email due to privacy restrictions. If you have specific questions about your account, please call CarMax Auto Finance at the number listed above.

PLEASE NOTE: If you are not currently a customer of CarMax Auto Finance, please contact your nearest CarMax store with your questions.

3. Time-sensitive inquiries

If you need an immediate answer to a question or concern and your local CarMax is unable to provide an answer, please contact our Customer Relations Department:

  • Write:
    • CarMax
      Attn: Customer Relations Department
      12800 Tuckahoe Creek Parkway
      Richmond, VA 23238
  • Call:
    • (800) 519-1511
      Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
4. Website feedback

Submit all questions or concerns about carmax.com® through our Web Feedback Form. Please note, we can only answer technical questions related to the CarMax website through the following link. For information on specific vehicles or CarMax policies, please contact your local CarMax store.

5. Marketing vendor inquiries

We appreciate your interest in doing business with CarMax. Please send all materials for further review.

  • Write:
    • CarMax
      Attn: Marketing Solutions
      12800 Tuckahoe Creek Parkway
      Richmond, VA 23238
6. Contacting the CarMax Foundation

CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in the CarMax Foundation. Most of your questions can be answered on our website at www.carmaxcares.com, or you can contact the Foundation directly:

  • Write:
    • CarMax
      Attn: Marketing, Foundation
      12800 Tuckahoe Creek Parkway
      Richmond, VA 23238
7. Unclaimed Property

If you have received a letter regarding unclaimed property please contact the Expense Payables Department for additional assistance.

  • Write:
    • CarMax
      Attn: Expense Payables Stale Check Specialist
      12800 Tuckahoe Creek Parkway
      Richmond, VA 23238
  • Call:
    • (888) 922-7629 x4911

Contacting Corporate

If your local store is unable to resolve your question or concern, please contact a Customer Relations Specialist at the Home Office.

Corporate Contact Form

Inquiries about CarMax Auto Finance?

Current account holders should contact us directly at (800) 925-3612. For general questions, use this feedback form.

General Feedback Form

Online payments
and account info

Website comments?

Use the following button to send us any questions or concerns about our website.

Website Feedback Form