Contacting Corporate

Most of your questions can be answered by your local CarMax store. You are also welcome to contact us at our Home Office:

By mail or phone:
CarMax Home Office
12800 Tuckahoe Creek Parkway Richmond, VA 23238 

Phone: (800) 519-1511

Online: CarMax Customer Service

Social Media: Our customer relations team is also happy to help via Facebook and Twitter.

Customer Relations Specialists are available to assist you Monday through Friday, 9:00 am - 8:00 pm EST.

Contacting CarMax Auto Finance

If you are a CarMax Auto Finance customer, you can find answers to your questions by visiting www.carmaxautofinance.com, or by accessing your account information online when you register with MyCarMax. You can also contact someone at CarMax Auto Finance in the following ways: 

By mail or phone:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160

Phone: (800) 925-3612

PLEASE NOTE: If you are not currently a customer of CarMax Auto Finance, please contact your nearest CarMax store with your questions.

Marketing vendor inquiries

We appreciate your interest in doing business with CarMax. Please send all materials for further review.

Write:
CarMax
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 

Email: marketing_carmax@carmax.com

Contacting The CarMax Foundation

CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com, or you can contact The Foundation directly:

Write:
The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 

Email: kmxfoundation@carmax.com

Unclaimed Property

If you have received a letter regarding unclaimed property please contact the Stale Check team for additional assistance.

Write:
CarMax
Attn: Stale Check Specialist
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 

Phone: (888) 922-7629 x4911 

Email: stalecheck@carmax.com


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