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Reach a car-buying expert

Skye, our AI assistant, is available 24/7 and can help you find the right car or answer any questions.

Contact CarMax Auto Finance

Get help with questions about car payments, loan payoffs, and more. Hours are Mon–Fri: 8am–10pm and Sat: 9am–6pm ET.

(800) 925-3612

Contact Customer Relations

Share feedback or concerns about your experience. We’re here to help. Hours are Mon–Fri: 9am–8pm ET.

(800) 519-1511

MaxCare® information

Access your MaxCare plan details, schedule service, and get roadside assistance from your dashboard.

Go to your plan

Other resources

Address
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Connect with our Customer Relations team through our social channels.

CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com , or you can contact The Foundation directly.

Address
The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Address
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Address
Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Address
Attn: Stale Check Specialist
12800 Tuckahoe Creek Parkway
Richmond, VA 23238