Our Culture

Our Core Values

CarMax is built on a foundation of integrity. Our culture is defined by values like respect and transparency. We live these values every day. They drive how we treat our customers and our associates.

• Customer Focus
• Respect
• Teamwork
• Communication
• Diversity
• Associate Development
• Fun
• Quality
• Pride
• Continuous Improvement

Our Code of Business Conduct (PDF) is the embodiment of our values. It provides tools and resources to guide our associates and to ensure that CarMax conducts its business with integrity.

CarMax Social Responsibility

CarMax is committed to making a positive impact on society by being:

• Connected to our communities
• Respectful of the environment
• A great place to work
• Committed to the customer

The CarMax Foundation

The CarMax Foundation promotes education, youth leadership, and children’s healthy living in the communities where our associates live and work. Through The Foundation’s Grants program, Matching Gifts program, and our associate volunteers, we’re making a difference in our communities.

Our Commitment To Diversity

We recognize the value that diversity contributes to our organization and the competitive advantage we can maintain by having a broad range of talents, perspectives, and ideas with a commitment to continuously improving our business.

We ensure every associate, applicant, customer, vendor, and shareholder is treated equitably, and we respect the attributes they offer. Examples of such attributes may include age, race, color, gender, disability, sexual orientation, religious affiliation, gender identity, national origin, marital status, and citizenship. Furthermore, we acknowledge the values and needs of a richly diverse customer base, and support the communities where our Associates live and where we do business.

For Our Associates

• We recruit, hire, train, and promote qualified associates with diverse attributes.
• We treat associates with respect.
• We recognize and value the importance of our associates' diverse attributes.
• We provide an inclusive and collaborative environment to encourage associate input and ideas.
• We provide benefits that support the diverse needs of our workforce (e.g., flexible time, adoption assistance, domestic partner health care coverage, and more)

For our customers

• We welcome all customers into our stores.
• We treat each customer with respect.
• We provide an exceptional CarMax experience to all customers.
• We give customers the most ethical and competitive consumer offer.

For our communities

• We positively contribute to the communities where we work and live.
• We promote education, youth leadership, and wellness.
• We support widely diverse programs and organizations through grants, internships, sponsorships, and volunteer activities.

Supplier Diversity

At CarMax, commitment to diversity is a cornerstone of our values. It’s also critically important for our business. We respect our suppliers for the products, services, and fresh ideas they contribute in order to help us operate more effectively.

We welcome any organization to contact us with information about their products, services, or proposals. If you’re a supplier who would like to submit information for consideration, please complete the Supplier Inquiry form on our Contact Us page by clicking here.