Too much stuff on it that's hard to figure out. The radio system and phone system instructions aren't written for the average person. The car rides good. The battery and certain areas of the engine are very hard to access. Even the dipstick comes out crooked because of poor access. It gets ok gas mileage. The controls are hard to figure out and operate.
I purchased a used Escape in December 2016, and I never looked back. I upgraded from a 2008 Honda Accord that was riddled with problems, and I have not yet had any reason to complain about the Escape! It's a smooth ride with an excellent sound system, and very comfortable for all passengers. The automatic AWD is a lifesaver. I now love driving everywhere, just because I get to spend time in my Escape!
Reliability, decent mileage, lots of technology, nice leather seats (easy to clean), love the seat and mirror position memory (my wife has her settings and I have mine), Bluetooth connectivity is automatic and very clear, rear view camera has very wide angle lens to see everything behind you, Sport mode holds gears longer and shifts more quickly, etc., etc., etc. Only "negative" is that the 1.6L Ecoboost engine is a little under-powered for a vehicle of this weight but it does OK.
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This price does not include tax, title, and tags. Additional fees may also apply depending on the state of purchase.