We're here
to help

What you can expect from us
during the COVID-19 pandemic.

What's our commitment
to clean?

What's our commitment to clean?

Following CDC sanitization guidelines, we disinfect 15+ touchpoints on our cars before and after customer test drives.

  • Outside door handles
    •
  • Inside door handles
    •
  • All buttons on the driver's side door
    •
  • Steering wheel
    •
  • Gear shift
    •
  • Hood latch inside
    •
  • Trunk latch outside
    •
  • Seatbelt fastener
    •
  • Keys/fobs
    •
  • Instrument panel
    •
  • Center console
    •
  • Gas cap latch
    •
  • Seats
    •
  • Driver's floor mats
    •
  • All other interior buttons
    •
See all cleaning & disinfecting FAQs

I have been out of work due to being quarantined. What options do I have with my CarMax Auto Finance account?

If you have been impacted by COVID-19, please contact our customer service team at (800) 925-3612 to discuss payment assistance options. We're here to help. Call wait times may be longer than usual.


See all of the ways we are helping our finance customers in the FAQ below.

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