CarMax Consumer Disclosure

E-Sign Consent and Agreement

This E-Sign Consent and Agreement (this “Consent”) applies to all aspects of our transactions in connection with your purchase of a motor vehicle (“the Vehicle”). In this Consent, the words “I,” “you,” and “your” refer to each purchaser of the Vehicle; “we,” “us,” and “our” refer to CarMax Auto Superstores, Inc., and any of its affiliates, agents, independent contractors, designees, service providers or assignees.

Please read this document carefully and retain a copy for your reference.

Types of Electronic Communications You May Receive

You agree and consent to receive electronically all communications, agreements, documents, notices, statements and disclosures (each a “Communication” and collectively the “Communications”) that we provide in connection with your purchase of the Vehicle. Categories of communications may include, but are not limited to, the following:

  • agreements and policies you agree and consent to (e.g., this Consent and the Buyer’s Order and Bill of Sale) and updates to such agreements and policies;
  • notices, receipts and confirmations related to your purchase of the Vehicle, including authorizations for receipt of telephonic or text outreach;
  • any notices and disclosures required by state or federal law, such as our Privacy Policy;
  • marketing information and preferences;
  • any other transaction notices and information from us.

Electronic Agreements and Updates

Any Communication that you accept or agree to receive electronically will be enforceable without your signature on a paper form.

Paper Communications

We will not be obligated to provide any Communication to you in paper form unless you specifically request us to do so. We may send Communications to you in paper form because we are legally required to do so or because we determine in our sole discretion that you should receive the Communication in paper rather than electronic form.

Copies of Electronic Communications

We will email you a link to access copies of the Communications. You may retain a copy of any electronic Communication by using your print function or downloading and saving an electronic copy for your records. If, after you receive a Communication electronically, you would like a paper copy of a Communication previously provided to you, you may request a copy during the period we retain your Vehicle purchase documentation by contacting us at 804-747-0422 ext. 3312. We will send your paper copy to you by U.S. mail. In order for us to send you a paper copy, you must have a current mailing address on file with us. We currently do not charge a fee to send you a paper copy of any electronic Communication, but reserve our ability to do so.

Your Contact Information

You agree to provide us with your current email address so that we may communicate with you electronically. You must promptly notify us of any change to your email address by e-mailing esign_consent@carmax.com. If you give us an incorrect email address or fail to update or correct your email address, an electronic Communication will be deemed provided to you if we use the email address in our records for the electronic Communication.

Hardware and Software Requirements

In order to receive access and retain electronic Communications, you will need the following hardware and software:

  • a computer, mobile device, tablet or similar device with an internet connection;
  • a current web browser that supports HTTPS connectivity;
  • a current version of a software program that can open and display PDF files (such as an Adobe Acrobat reader);
  • a valid email address with email software to communicate with us electronically; and
  • an installed printer or sufficient storage space to save, store, print or otherwise retain electronic Communications.

By giving your consent, you are confirming that you have access to the necessary software and hardware, and can receive, open, print, download a copy or otherwise retain a copy of any electronic Communication for your records. You are advised to retain a copy of all electronic Communications as they may not be accessible online or in paper form at a later date.