Your personal information is personal
We want you to have control over your personal information. Certain states, like California, provide customers with certain rights when it comes to their personal information. To exercise these rights under applicable law, please select an option below.
Select an option to request
Tell me what personal information you have about me
Provides documentation of all personal information CarMax has about you
Does not delete or change any personal information
Remove my personal information from CarMax systems
Removes your email from all marketing email lists
Deletes or removes all personal information about you that does not interfere with CarMax business processes
Does not delete information that CarMax uses for operational, transactional, compliance, or security purposes
Does not provide documentation of personal information we have, or have already deleted
Request a Correction of Personal Information
Provides a means for updating personal information we may have about you
We may not be able to update all personal information
If you are having difficulties with two-step authentication, please call us for assistance. If you are using a CarMax Auto Finance account, please call us at (800) 925-3612. For all other account types, please call us at (800) 519-1511.
Appeal a Privacy Rights Decision
Process for you to request CarMax to review an action relating to a privacy right