About CarMax

A better way to buy used cars

We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've been changing the way America buys cars since we opened our first store in Richmond, Virginia, in 1993.

Our business concept

  • Offer tens of thousands of used cars across the country
  • Sell every car with a low, no-haggle price
  • Provide only vehicles of superior quality that meet our high standards
  • Buy cars from customers, whether they buy from us or not
  • Deliver friendly, one-of-a-kind customer service

Through hard work and dedication, we've grown from that one store in Richmond to more than 140 stores across the country. We’ve sold more than 5 million cars. We've appraised more than 20 million. And the news is buzzing with stories about CarMax, the experience we offer our customers, and the work environment we provide for our Associates.

CarMax is listed on the FORTUNE® 500 list, and we've been named one of FORTUNE's "100 Best Companies to Work For" ten years running.

How did we do it?

Quite simply, CarMax was built on the fundamental principle of integrity, reflected in the way we serve our customers, treat each other, and deliver our products.

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From FORTUNE Magazine, February 4, 2014 ©2014 Time Inc.
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Our mission statement:

To provide our customers great quality cars at great prices with exceptional customer service.