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Frequently asked questions
Need more help?Are CarMax prices negotiable?
Can I buy a car online from CarMax?
Is buying online the only way to buy a car at CarMax?
How do I get my car if I buy online?
Is there a fee for buying online?
What is the difference between shipping and delivery?
If I buy a car online that needs to be shipped and I choose delivery, why does it have to go to a CarMax store before it's brought to me?
How do I pay for my purchase?
Can I buy a car at CarMax with a credit card?
When is my down payment due?
What kind of documentation do I need to buy a car at CarMax?
Do I need insurance to buy a car?
What lienholder address do I give to my insurance provider?
What happens at my express pickup appointment?
What happens at my delivery appointment?
Do I get a test drive when I buy online?
Do all CarMax cars come with the CarMax limited warranty?
Do I really get 10 days to return the car?
What happens if I return a car within the 10-day period?
How can my company do a fleet purchase with CarMax?
Need more help?Can I buy a car online from CarMax?
Is buying online the only way to buy a car at CarMax?
How do I get my car if I buy online?
Is there a fee for buying online?
What is the difference between shipping and delivery?
If I buy a car online that needs to be shipped and I choose delivery, why does it have to go to a CarMax store before it's brought to me?
How do I pay for my purchase?
Can I buy a car at CarMax with a credit card?
When is my down payment due?
What kind of documentation do I need to buy a car at CarMax?
Do I need insurance to buy a car?
What lienholder address do I give to my insurance provider?
What happens at my express pickup appointment?
What happens at my delivery appointment?
Do I get a test drive when I buy online?
Do all CarMax cars come with the CarMax limited warranty?
Do I really get 10 days to return the car?
What happens if I return a car within the 10-day period?
How can my company do a fleet purchase with CarMax?
Ready to find the one?
Start a search† CarMax delivery is available within a 60-mile radius of select stores. Not available to customers in all states. Please contact your nearest store for details. Applicable store-to-store shipping fees are due in advance of vehicle delivery and are separate from sales transactions.


