The seats are very comfortable for long car rides. I thought the massagers wouldn't be used, but I use them every time I drive it. I also love the heated steering wheel. I can't imagine a nicer SUV.
I gave this car an overall 4 stars because it lacks some of the finer amenities found in comparable luxury vehicles. Some people may think it's petty, but I think it should be standard. For instance, there is no bluetooth available to connect to your mobile phone, instead they want you to subscribe to a second service (On Star), which the car isn't used enough to warrant it. The driver controls for windows does not have auto down or up for all windows,like other high end cars have. The escalade still uses a key, no push to start or stop engine. The remote start requires you to press lock then the hold the start button, where other cars you just push the remote start button and it locks the doors automatically and starts your car. It's just the little distinctions that make a car great and this one misses a few of them, but overall the whole package is still better than it's rivals. Great engine performance, interior roon/spaciousness, and exterior looks really set it apart.
With the recent additon of our third child, we originally considered squeezing into our 2000 Escalade but, while doable, decided everyone would be happier - and the driver saner and safer! - with more elbow room. The plusses include the folding second row bucket seats (we leave driver side bucket folded for easy access to the third row), the built in DVD player and easy to manage climate control system. The minuses include the cumbersome DVD/CD functionality (random CD selection per CD, cannot select across several CDs), the upholstery stitching is attractive but too easy to catch on, the fuel consumption is awful (which we knew but gas prices went up the first week we had the vehicle!) . Overall, we're very happy with the car and appreciate the fact that we have space (i.e. for diaper changes, comfort on long trips, to hang out/do homework in between pick ups, etc.).