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FAQ
FAQ
Am I required to purchase MaxCare?
Are CarMax prices negotiable?
Buying a car
Can I buy a car at CarMax with a credit card?
Can I buy a car online from CarMax?
Can I get both an online and in-store appraisal?
Can I negotiate my online offer with Carmax?
Can I purchase MaxCare after I purchase a car from CarMax?
Can I replace my financing with another lender if I find better terms after I buy the car?
Can I reserve a car that's listed as Coming Soon?
Can I save my favorite cars to a list I can view later?
Can I sell my car to CarMax without buying a car from CarMax?
Can I turn off two-step authentication?
Can I use a co-buyer?
Can MaxCare be included in my monthly payment?
CarMax's FAQs answered, including how we choose our cars
Do all CarMax cars come with the CarMax limited warranty?
Do all CarMax cars come with the CarMax limited warranty?
Do I get a test drive when I buy online?
Do I have to buy a car if I reserve it, have it shipped from another store, or test drive it?
Do I have to get my offer online?
Do I have to sell my car at the same CarMax location that gave me an offer?
Do I need an appointment to sell my car to CarMax?
Do I need insurance to buy a car?
Do I need to make an appointment to browse cars at the store?
Do I need to tell the DMV that I sold my car to CarMax?
Do I really get 30 days to return the car?
Does CarMax buy cars from businesses?
Does CarMax buy leased cars?
Does CarMax ever sell cars “as-is”?
Does CarMax offer financing?
Does CarMax own their cars, or are they owned by other individuals and dealers?
Financing
Finding a Car
How can I check for unrepaired safety recalls when I'm shopping for a car at CarMax?
How can I find out when cars I like are added to CarMax inventory?
How can I reserve a car at CarMax so no one else buys it?
How can my company do a fleet purchase with CarMax?
How can my company sell our fleet vehicles at CarMax?
How do CarMax's annual percentage rates (APRs) compare to competitors?
How do I find out if a car I bought at CarMax has an unrepaired safety recall?
How do I get my car if I buy online?
How do I get paid for my car?
How do I pay for my purchase?
How do I request benefits under the Servicemembers Civil Relief Act (SCRA)?
How do I schedule a test drive?
How do I set up an authenticator app for two-step authentication?
How do I update my two-step authentication?
How does CarMax choose the cars that you sell?
How does CarMax determine my offer?
How does CarMax work?
How does pre-qualification work?
How long does store-to-store shipping take?
How many cars can I reserve at CarMax?
I am financing somewhere other than CarMax. What do I need to provide CarMax?
I don’t have the best credit score. Can I finance with CarMax?
I have a CarMax Auto Finance account. Where can I find more information?
I have a test drive scheduled at CarMax. What do I need to bring?
I have a test drive scheduled. Will a store associate ride with me?
I sold or lost my phone and cannot complete two-step authentication anymore. What should I do?
I want a car from another location and there’s a shipping fee. When is payment due?
I'm getting a new phone. Will my authenticator app keep working?
If I buy a car online that needs to be shipped and I choose delivery, why does it have to go to a CarMax store before it's brought to me?
If I finance with CarMax, what are my options for making payments?
If I find a car I like online, can I see it in person before I make a decision?
Is buying online the only way to buy a car at CarMax?
Is CarMax changing its return policy from 30 days to 10 days?
Is the online offer a real offer or an estimate?
Is there a fee for buying online?
Making Payments
My phone number is correct, but I'm not receiving the two-step authentication phone calls. What can I do?
My phone number is correct, but I'm not receiving the two-step authentication SMS texts. What can I do?
Safety Recalls
Security
Seeing a Car
Selling a Car
This is my first time buying a car. Can I finance with CarMax?
Two-step authentication isn't working for me. How can I troubleshoot this?
Warranties & More
What can I do to make sure I get the best terms I can?
What do I do after I get an online offer from CarMax?
What do I do if a car I own has an unrepaired safety recall?
What do I do if there's an unrepaired safety recall on my car? How can I get that fixed?
What do I need to sell my car to CarMax?
What do shipping fees cover?
What does it mean that all CarMax cars are CarMax Certified?
What happens at my delivery appointment?
What happens at my express pickup appointment?
What happens if I return a car within the 10-day return period?
What if I owe more money on my car than the amount of your offer?
What is a safety recall?
What is an authenticator app?
What is NHTSA?
What is the difference between shipping and delivery?
What is the difference between the CarMax limited warranty and the optional MaxCareÒ extended service place?
What is two-step authentication?
What isn't covered by MaxCare?
What kind of documentation do I need to buy a car at CarMax?
What lienholder address do I give to my insurance provider?
What tools does CarMax have to help me find the right car for me and my budget?
What's the benefit of getting pre-qualified?
When is my down payment due?
When is my first payment due?
When will a Coming Soon car become available?
Where can I access my CarMax Auto Finance account?
Where can I find my CarMax Auto Finance account number to access details about my account?
Where can I test drive?
Why am I periodically asked to reauthenticate?
Why are some cars unable to be shipped?
Why do I need two-step authentication to get into my account?
Why is my authenticator code not working?
Why should I consider an optional CarMax MaxCare extended service plan?
Will CarMax buy any car?
Will CarMax pick up my vehicle from my home?